Constellation Home

Preferred Partner

1409-A Tangier Drive
Middle River, Maryland 21220

410-918-5600
Website

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Services

Heating and Air Conditioning Repairs and Service
Heating and Air Conditioning Installation and Replacement
Emergency HVAC Service
Plumbing Repairs and Service
Electrical Repairs and Service
Home Appliance Repair
Home Improvement

We Do It All and We Do It Best

At BGE HOME, our priorities are saving energy, saving money and keeping your family comfortable. We value every customer relationship and strive to provide incomparable personal service and 100% satisfaction. Our goal is to be the one source for all of your heating, air conditioning, water heating, plumbing, electrical and appliance service needs, along with replacement windows, doors, siding and attic insulation.

Count on BGE HOME to deliver responsive service, unmatched reliability and superior products, all at a very affordable price. Our team of certified, professional technicians, electricians and plumbers are on the road every day, driven to be the absolute best and focused on completing every job to your complete satisfaction.

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U.S. Boiler Company Product Training

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Reviews

Constellation Home

4.2

Based on 1695 reviews

See all reviews Write a review

Ami Manaye

01:26 02 Jul 25

The technician was highly experienced and knew the air conditioning business inside and out. He went straight to the problem, diagnosed it quickly, and fixed it efficiently. He explained everything to me in a clear, easy-to-understand way. He was very professional, polite, and respectful. Above all, he truly knew his job — he was detail-oriented and made sure to inspect all the equipment thoroughly before he left. He ensured everything was in proper working condition. Thank you again for sending such an amazing professional technician very pleased

Brad

18:39 21 Jun 25

Bernie and Junior were great! They replaced my gas water heater with a heat pump water heater. They were fast and efficient. Everything looks great, nice and clean. I already have hot water 2 hours later. I’ve used constellation home to replace my furnace and A/C unit in the past. I’m always happy with the knowledge of the techs and quality work they do.

David D'Antonio

16:09 21 Jun 25

I knew my old water heater was failing so I contacted constellation home. Craig my salesman was courteous and helpful and I got a good deal on a 50gal water heater and installation was prompt. Paul my installer came to the house and professionally installed my new water heater, explained all the inter workings of the water heater and I feel comfortable knowing I have the backing of constellation home. Thanks guys for an outstanding job and outstanding service

Cynthia Adams

00:09 18 Jun 25

I had to have my hot water heater replaced, and the entire experience was painless from beginning to end, beginning with the technician that checked the old water heater. After he assessed the condition of the water heater, he explained that he would call the plumber who in turn would call me to discuss a time for them to arrive. Prior to his arrival, a Constellation salesperson called to give me the price for the new heater, along with every service that was included in the price. This seamless experience culminated with the installation being performed by Jared, who arrived when promised, explained the process beforehand, worked and answered all of my questions after the installation was done, including letting me know when the inspection will be completed by WSSC. He was the consummate professional and represents Constellation well! Highly recommended!

Michael

19:41 17 Jun 25

They did a great job. Andrew was the one who came and worked on our air conditioning unit, and he was super professional. He kept everything clean as he worked, didn’t leave anything behind inside or outside, and was extremely helpful and patient when explaining how the new system worked. All in all, it was a great experience.

Daniel Bellete

15:38 13 Jun 25

On June 12 2025 constellation crew came to my house to install a brand new A/C system & did it in a professional manner. The crews were consisted of three guys namely Brad, Josh & Philip, These three guys have different tasks and knowledge but works seamlessly together. Josh came first & put the tarps on the floor to prevent the floor from dirt & did the leg work for Brad the Brad came in & got to business right away.Philip the plumber came afterwards & did his job accordingly. These guys are very friendly, very professional & dedicated to their profession & their company. Thank you for the good work.

Priscilla Collins

13:44 10 Jun 25

Awesome technician and service from Don Settle never disappoints, very knowledgeable, kind and hard worker, willing to educate the customer. Came back from 2 week vacation, fuse blew outside unit, no air. I'm up and running and so happy. Thanks Don as always for excellent customer service.

James Rupp

00:33 05 Jun 25

My parent's and I have been dealing with Constellation Home for over 20 years. I cannot stress enough how much I would highly recommend them and how professional and courteous their customer service reps and technicians are. We recently upgraded our AC unit and had a small hiccup. I think it was with the software regarding the thermostat. In any event, they came out the same day and fixed the issue. Now that I know they do plumbing and appliance repairs, I will certainly keep them in mind for any future repairs that may be needed. The only thing that I am sad to see go is that they are no longer our energy supplier. This is the result of new laws Maryland passed and have taken effect. Maryland has now reverted back to a utility monopoly state. Customers no longer have energy options. Very sad!

Lori Morton

20:19 02 Jun 25

Hopkins and Gabriel did a great job installing my new HVAC. They were on time and diligently worked. They took care in making sure my carpet was protected and thoroughly cleaned the insulation area when they finished.

Tammy Bailey

22:05 28 May 25

I certainly thank Constellation energy for a fast installation schedule date for my new hot water heater, a fair price, and most importantly for sending Mr. Jackson, the plumber who did the installation. Mr. Jackson was not only professional, but he also took the time to explain the new hot water heater to me, and came out in all the rain. I appreciate that very much!

Gabrielle Harris

22:30 27 May 25

The installation process of our new unit for our home was so seamless and smooth thanks to Marcos M., Marcelo S., and Camden G. These gentleman did an amazing job, explained everything to me clearly and concisely, and took the time to ensure that I understood as much as possible about the overall installation. Such a great team, and anyone would be lucky to have them working on their home.

Mike Long

17:06 25 May 25

I don’t leave a lot of reviews because there aren’t a lot of first rate experiences out there. Constellations installation, staff, process, and effort is absolutely first-rate, though, and I’m glad I found them. Phillip and Daniel came to my house To install an electric vehicle charger and they went above and beyond. Some of the work involved, making sure that the installation was hidden or at least pleasant to look at, and they did all that too. And they did not even hint at leaving until the job was absolutely finished, and I was completely satisfied. On top of all this the price was absolutely right. I’ll be calling them again for just about anything they do.

Klyston Barclay

22:01 16 May 25

Don is the best! It's always great to see him for our services. He educated me on my thermostat and helped me under my system more than I did when I first moved into my home a year ago. I have peace-of-mind knowing I have Constellation Home as support.

Timothy Brendel

16:09 13 May 25

Constellation Home was great in fixing my old dryer! It was very easy to set up an appointment. The technician was always on time within the time frame. The technician was very courteous, knowledgeable, friendly and got the repair done in a short time. Extremely happy with the results!

Cindy Gibson

15:03 10 May 25

Harry S. and Will T. with Constellation Home did a great job installing our new furnace and a/c! They were hard working, efficient, thorough, and friendly. It is nice to have a cool house again. Thank you!

Paul Ebner

17:00 05 May 25

We had an electric hot water heater replaced by the Constellation Home team. Bernie and Paul were courteous, professional, neat, efficient, and fast - about one hour for removal of the old unit and installation of the new one! Highly recommend for anyone needing a new hot water heater.

Colette Shoukas

15:55 27 Apr 25

Bernie was an exceptional technician who was extremely knowledgeable, polite as well as careful of all property. He gave us insight into the updates of Howard County’s guidelines which was very helpful. Constellation should be proud to call Bernie part of their establishment.

jazzmin powell

19:09 19 Apr 25

Nino was the service technician that helped me with my AC unit. He was very professional. He explained things thoroughly and was a pleasure to be around very knowledgeable and open to answer questions if needed. I would definitely recommend Nino A. to anyone. Thanks again!

Donald Cook

16:36 19 Apr 25

Our service technicians were named Chris and Darius. They were EXCELLENT! 10 STAR SERVICE! They were very courteous, didn't make a mess. Extremely neat! I highly recommend these 2 technicians, GREAT SERVICE from Chris and Darius

Ingrid Dangleben, Ph.D.

21:25 17 Apr 25

Just had my new water heater installed by Constellation Home mostly the plumber Mr. Lou. He did an awesome job. Thank you

raymond sheng

23:52 10 Apr 25

Skyler Lou, and Bernie have done a good job for replacing my old water heater. They are professional and good listeners to the questions I have.

John Holt

15:00 08 Apr 25

Derrick Brown did my install. He did a fantastic job. He protected my hard wood floors, did a great install a removal of the old water heater and clean up his mess. I highly recommend him.

Janet West

16:15 04 Apr 25

Had a new water heater installed by Constellation Home as a proactive measure. Shout out to Derrick for a job well done. He completed the installation in a skilled and efficient manner without making a mess. He courteously explained the maintenance of the equipment and any possible follow-up.

Kathy Welsh

13:31 02 Apr 25

Constellation Home technician, Roger came out for a HVAC inspection. He was friendly, knowledgeable and thorough. He examined our system and gave us valuable suggestions. We were very impressed and signed up for an annual contract. 🙂

John Edet

00:20 20 Mar 25

The Technicians: Marcelo, Marcos, Angel and Alexis were very professional in their work performance and customer service excellent!!!.

Cynthia Fenton

14:28 17 Mar 25

Mr. Derrick Brown showed up at my residence in a timely manner. He was very courteous and displayed professionalism. After he finished his task, he explained what he did and gave me useful information to use going forward. I was very pleased with his work. I would give him ten stars if it was possible.

Elizabeth Wilson

19:18 14 Mar 25

Bernie and Cody were, very professional yet friendly, and above all they were quite knowledgeable. They gave great tips regarding the product.The entire process that started with Christina was well handled.Awesome group!

Debra Wolf

14:39 25 Feb 25

The team did a wonderful job installing our new heating system. They were courteous, friendly and professional. Thanks to Ed G, Edgar M, Luis D & Darius R. Excellent work!

Craig O

00:07 22 Feb 25

Received outstanding customer service by technician Derrick Brown. Mr. Brown provided a detailed explanation of the work involved, was neat, and very careful when taking the taking the old hot water heater out and bringing the new one inside my home. Lastly, Mr. Brown explained my warranty and next steps that I can expect with a city inspector.

Andrew Boyd

08:32 20 Feb 25

The technicians, Brad and Josh, were friendly and professional. They successfully completed a major HVAC system replacement job in about 6 hours, including prep work and time spent cleaning up afterwards. We are very pleased with the result and with our overall experience.

SCOTT BOREN

22:28 16 Feb 25

When our furnace was condemned on a cold Monday in February we were of course nervous. Constellation came through with a good price and installed by Friday of the same week. Steele and Dan were very professional and courteous and kind during the installation day. Tom did a great job of walking us through the options and setting up for a quick install and even loan dose a couple of space heaters. Thank the Lord that we had a wood burning fireplace and over half a cord of available wood so the house kept warm all week.

Jackie Bolden

19:06 06 Feb 25

The Installation was just great. The installers were perfect they were very helpful with the instructions of how to operate the boiler. I just loved them ❤️ 💕 hats off to the gentlemen who installed my boiler I will always welcome them to do repairs in my house 🏠 😀 😊

Mike Thompson

00:50 06 Feb 25

Constellation Home was very polite, thorough and professional. They worked hard on the job until completed. They went over the job plan with me and asked if we had any questions before, during and after the job. Once job was completed they explained each component of the system and again, made sure we were comfortable with operating instructions. They explained our follow up steps with inspectors as well as required maintenance. Andrew Koller and co-worker are top notch. I would recommend Constellation Home to any / all customers in need of HVAC installations.It was refreshing to see hard workers doing their job in such a professional and polite manner.

Amy Sandow

17:30 01 Feb 25

The installation team, Steele and Dakota were awesome. They removed my old heat pump system, put in a brand new one, left absolutely no mess behind and did it in 5 hours. The guys were very friendly, professional and knowledgeable. I am so happy so happy with my new equipment.

Mark Shaughney

16:31 31 Jan 25

Have been using their maintenance plan for several years on our heat pump and water heater. Worth every penny. When it came time to replace the heat pump their staff was fast, thorough, kind, and took the time to answer all our questions. Heat pump installation crew was awesome! Saidu led his team, Gabriel and Dominic to a perfect install. They cleaned up and then showed me around to see everything they had done with great pride in their work. We’ll be sticking with these folks for the foreseeable future. They have the size to respond quickly and provide great pricing, couple that with their awesome customer service and it’s a no brainer.

Alice Bennett

20:36 28 Jan 25

Constellation home was fantastic! They were professional, efficient, and installed our new heat pump system perfectly. The team was knowledgeable, friendly, and left everything spotless. We’re already noticing a big difference in comfort and energy efficiency. Highly recommend their services!

Matthew Marshall

21:41 17 Jan 25

Marcos Morales and Marcelo Sanchez are two of the most professional men that’s on this planet!! Sticklers for excellence and very serious about their craft!!! These two should be part of management team and the head of your quality control/assurance program. I must be the luckiest customer in the world to have had these two gentlemen build my heating and AC system. Thank you for taking care of me and my family. They did DAMN GOOD WORK!!

Kurt Riefner

20:04 27 Dec 24

The CONSTELLATION guys, Ed G Edgar M Luis D and Jason K did a great job on the installation of my new heat pump Air handler. Got here on time. Did remarkable work cleaned up and left me with great instructions on how to utilize my new environmental control system. They all deserve a raise Kurt Riefner.

Darrell Pressley

02:50 27 Dec 24

Mr. Craig Rogers was dispatched to our home the day after Christmas when our heat went out. We were the last call on a day I assumed was quite busy for him. Once he knew the motor was working he could have easily packed up and gone home. Instead, he took the time to make sure everything was working, and right before he left, he realized the motor had died. He had to replace the motor and made sure we had heat. Mr. Rogers was thorough, courteous, and very professional. He was a blessing to our family that night. We thanked and wished him a Happy New Year!

Liz Rice

21:19 20 Nov 24

Thank You Constellation!!! Our project was a huge home improvement, installing central air with duct work, to our 1964 colonial. Constellation met the challenge from the moment they walked in, providing a thorough proposal and contract, to the team’s arrival, to their last day of work. I would like to give recognition to each team member who provided exceptionally work to make this happen: Ed G, Edgar M, Luis D, Eric W, Jesus C, Marcos M, and let's not forget the electricians Larry and Carlos. On a project like this, you get to know the team, and this team of Constellation HVAC experts were extremely professional and courteous. Each person took pride in their work, and it shows in the final product! We have central AC and can't wait for summer! We felt so confident when the work was completed and will definitely use Constellation for all of our service and work projects. Oh, one final note! We had different proposals prior to selecting Constellation and they came well within our budget. Thanks again Constellation!

Sharon Gronewold

18:33 05 Nov 24

My service technician Craig Rogers arrived on time, was very professional and did an amazing job. He kept me posted on what he was doing and was thorough with his service to ensure that the unit was currently working correctly, and should function without any unforeseen problems during the winter. Great job. Well done Sir!

Brian Litofsky

13:52 01 Nov 24

The Frederick branch did a great job when we had a leak from our outside water line. Tony, James (Jimmy) and their team were professional but what we most appreciated was their excellent communication and integrity. They gave good advice that a complete replacement was not necessary and the needed repair would be thousands of dollars less.

Grace Falahee

15:19 22 Oct 24

Our technician Craig Rogers was awesome! He came for seasonal maintenance of my furnace and was done in a timely manner. He was knowledgeable, professional, and very respectful. I would recommended him highly!

Paul Henry

15:32 19 Oct 24

Crew showed up on time, and were very professional. Chris, Isaac, and Marcos did an excellent job replacing my A/C and furnace. Didn’t get the name of the plumber that installed my H/W heater, but he was also outstanding!

Tamara Aviles

04:13 14 Oct 24

Furnace replacement of Oil to Gas System.We went through several companies. Constellation by far had the best service from start to finish. They were so kind to consider a specific family situation and helped scheduled us in a timely manner.We exploded Chimney companies too.Constellation uses Ace of Chimmeys who we went with.Workmen # E 410666 &E084889 took out the oil furnace and connecting system and put in a new gas Furnace and connecting systems. They had to work late to get it done. I never heard complaints or fussing. They were very polite and pleasant the entire process.Good follow up by Mr. Dave ST. A

Michael Bailey

09:39 25 Sep 24

The technicians were very professional and efficient. They removed and replaced my hot water heater in less than 90 minutes. They explained things in detail. My unit is located on the second floor and the technician Bernie suggested I purchase an alarm that detects a leak. The customer care representative Tiffany was also very professional, efficient and helpful.

Sandra Elliott

15:12 24 Sep 24

Gabriel just completed my HVAC service and he was awesome! He was professional, courteous and knowledgeable. He explained everything he was doing and what I could do from time to time to keep my HVAC line clean. He was also very helpful in replacing my new filter and explained to me the proper way to install it. Thank you Gabe for your professional service!

Paul Yaz

12:30 07 Sep 24

They are very prompt and efficient. They are very professional, know their craft. and the technicians are well versed in diagnostics.I recommend this service provider for your home.The value you get for the monthly payment is definitely worth it.

Shirl Johnson

18:37 06 Aug 24

Craig Rogers, What’s the technician that came to my house today? Very friendly, Articulate very well. Very knowledgeable about his job and about the unit that was in my home. He explain to me things that I need to look at for. Mr. Roger also reassured me that whatever the issue or problem that he will have a solution. He brings so much positive energy. He put my mind at ease. This is what you call real customer serviceThank you

Roberta Sutton

14:29 03 Aug 24

Our incredible Constellation Home Technician came to our rescue on Aug 2 at 7 pm, after working a very full day! He was very professional,capable and kind! His name is Howard, and we will be forever grateful for his expertise …. He was able to solve our issue quickly and offered us some great advice as to what we can do to improve the efficiency of our outdoor air conditioning unit in the future! We are extremely grateful to Constellation Home for sending Howard our way and for answering our call for help within the same day! It’s wonderful to know we can depend on Constellation Home to respond swiftly and send such knowledgeable, experienced experts! Thank you Howard,we appreciate you!

Marsha Smith

18:23 21 Jul 24

Pat was our technician and did an excellent and thorough inspection and repair. He started by checking the thermostat, indoor unit, filter and then the outdoor unit. He kept me informed every step of the way which I appreciate. Thankfully he found the problem and replaced a part. He instructed us to wait some hours for the unit to exchange the hot air for cool air. Thanks to Pat and Constellation for their quick and professional service.M. S. SmithOlney, MD

Stephani Rozier

19:52 05 Jul 24

It's July and my AC unit stopped working. Contacted Constellation Home over the phone hoping for a same day appointment. They were able to help me with this. They let me know it would be considered an "all day" appointment so they couldn't give me an actual window of time. Instead I would receive a call when the person was on the way. I received a courtesy call and Pat showed up within 20 minutes. Very polite and showed me exactly what was wrong with my AC unit. Fixed it quickly. Highly recommend this company!

NoName

18:23 29 Jun 24

Craig Rogers was the representative that was dispatched my home. He was very patient and thorough. I am not very knowledgeable when it comes to HVAC systems, but he explained in a way that made sense. I appreciate that he did not try to rush through the maintenance request and made sure that I understood what he was communicating. Definitely would use this company again!

D W

23:36 22 May 24

I had an exceptional experience with Constellation Home. I originally called company out for a yearly inspection and during the inspection, my thermostats was noted to be defaulted ( thermostat wouldn’t adjust lower than 75 degree) my technician, Gab N., was able to locate my warranty and my thermostat was still under warranty.My follow up call was within 2 days and thermostats was replaced within 5days. Gab N. was the same technician that returned. Thermostat was replaced swiftly and he was very resourceful on helping me set up and registering thermostat app on my cell phone before he left. He also left the working area clean.I am a happy customer and glad that I have Constellation home service plan.

judi Terry

18:26 16 May 24

Kyle and Jared replaced our hot water heater today. They took extreme care to make sure all floors were covered and seemed to easily remove and replace with great deftness.Both young men were very impressive. We appreciated their work and thoroughness.

Yevgeniy Elbert

15:57 16 May 24

Had Eric, Angel and Mohammed show up to replace the attic AC/heat pump unit. The work was scheduled for two days and they managed it in 1. Were very courteous, friendly and non-invasive, left all the carpets clean, explained the process and were easy to communicate with. Have to take my hat off to them and to Constellation Home for quality service and great price!

Marshall Williams

19:15 06 May 24

Just finished our second annual evaluation by Don Settle. He is excellent! Explains things professionally and kindly. Need a new hot water heater and Don was excellent in communicating our options. I hope we continue to see him each year. Await word from Constellation on the cost and install date.

Kevin Mason

16:42 04 May 24

Yeliul (Lou), the Service Technician that installed a hot water heater in my home did an outstanding job!!! He was professional, personable, and highly proficient!!! Lou answered the questions that I had and provided an excellent overview regarding the scope of work as well as some basic consumer information. He is highly competent and thorough!! Thank you for a job well done, Lou!!! Also, the team at Constellation Home did an excellent job from my first telephone call throughout the process!! The entire process was seamless and easy!!! Thank you very much!!!

George H. (JediMan)

11:01 22 Apr 24

I was very happy with the work of the crew from Constellation when they came out to my house to replace my heat pump. They showed up right on time and completed the work very quickly. Everything is now installed properly and working well. Brad, Matt, Daniel, and Alex did great work and I would highly recommend them in the future.

Ron Krulock

23:05 17 Apr 24

Yesterday, 04/16/24, after my semi warm shower, I took a look at my hot water tank, only to find my basement was flooded. Less than 24 hours later Constellation had a new one installed and I have hot water! The original installer had a blow out on 95/24 exit. They kept in contact with me and another driver picked up the tank while a service crew changed his tire. Then both of them were working diligently on swapping water heaters and finished in an hour! Great job guy! Edison and another guy..Thanks!

nedra beulah

14:40 13 Apr 24

Thank you !! From initial contact to installation, everything went as planned. Tiffany gave me the right pricing and scheduled me as I requested with a great attitude. Now, the installer, Todd is one of the most pleasant human beings I have ever come across. He installed our water heater quickly and used his time efficiently. He did stop to give my bully a warm hello, which is a must. My Saturday is off to a great start. Thank you Constellation.

Elsa Maskell

16:23 10 Apr 24

Craig arrived within the window of time scheduled. He was pleasant and once he knew where to go he got to work. He labeled my outdoor units to make it easier to identify any issues on the future. He cleaned up dust after he finished his work. Efficient and friendly.

Crissy Keen

03:20 26 Mar 24

I got a new HVAC system installed today.Marcos M,Luis D,Edgar M and Ed G was very professional, knowledgeable and helpful.My appointment time started at 7:30-9am..Marcos was ringing my doorbell at 7:31am very prompt and ready to work.They all did a fantastic job and cleaned up very well.. These gentleman represent Constellation Home on an elite level.The company should be honored to have them employed at their establishment..Very pleased and Thank you all again..God Bless

Samantha Ganey

13:57 16 Mar 24

I had my heat pump and air handler replaced by Dahlak and Matt and they did a fantastic job. They were professional, kind, on time, and patient/friendly with my dogs who were very interested in the work they were performing. The quality of work they did was fantastic, they walked me through everything I needed to know about my new system in terms of operation and maintenance, and left the work area cleaner than it was when they arrived. Highly recommend.

Chad T

16:26 14 Mar 24

Constellation customer for life! Ron Leone was great during the quote process. Bryan Stanley and the install crew were equally as great. Competitively priced, but the service is superior!!! Straightforward, the job commenced quickly, and despite the fact I have high expectations, I was blown away by the attention to detail, focus on safety, and overall work product. Cleanest HVAC installation I’ve ever seen and they were great explaining the system, maintenance, etc.

Yvetta Foote

22:58 04 Mar 24

I had one of your service Technicians come to my house today to install a Hot Water heater this morning. He was very professional, and well knowledgeable about his work. Mr. T. Brandon checked everything before he left and let me know that in about 45 minutes to an hour you shall have hot water. I give him a 5 Star "plus" I will definitely request him if I have any other Home water issues. Thank you Mr. Brandon

Herm El

05:01 29 Feb 24

Thank you Lou and Paul, constellation Home.l appreciate your work ethic and professionalism in dismantling the old water heater and replacing with new one (pictured). It took close to 3 hrs. working in the cold and dark until complete. You cleaned the area and left it better than before.5 Stars. ⭐️

Charles Frederick Hair

20:17 27 Feb 24

David Richard did an excellent job installing a light fixture in my ceiling upstairs. He had to do extra work to get it right. Will recommend to get it done

Chris Clausman

16:18 24 Feb 24

Derrick and his partner John got here on time. They were quick and courteous and clean....tarps laid down right off the bat. Water heater replacement on the second floor and they were done and gone in just under 2 hours. Explained everything clearly and answered all my questions. Excellent service from these two gentlemen....would recommend anytime.

Andrea Norfolk

19:34 22 Feb 24

Mr Craig Rogers came out for our servicing of our furnace. He was very polite professional and knowledgeable. He replaced our capacitor, checked air quality for carbon monoxide, cleaned up everything. He definitely went above and beyond. Most of the techs I've had in the past weren't as thorough. I wish I could get him as our technician every time . Very satisfied

Stephanee Spencer

14:41 19 Feb 24

Constellation has consistently done a great job when servicing our home. The technicians are professionals and well trained. If you have an older home I recommend the “Home” package that covers the major aspects of the house that keep it running.. gas & electric, HVAC, and plumbing. Because we have the total home package we get discounts and sometimes priority granting us the better deal compared to the competition. Great work and great people!! 👍🏾👍🏾👍🏾

Rebecca & Bill Kirk

20:01 18 Feb 24

Constellation Home did an amazing installation of my new HVAC system and thermostat! The technicians protected my rugs and cleaned up their debris completely when finished. The explanation of each part of the process was clear with a checklist provided. The best part, beside having a wonderful, new functioning system, was the kindness and friendliness of the three technicians. Their work was superior and they were the best!

Carolyn Williams

16:35 27 Jan 24

Constellation Home Comfort Installer Karri'Em Gardner came to my home yesterday to remove our old and broken water heater, and install the new one we had just purchased, and I couldn't have been happier with the service. He was knowledgeable, efficient, and very patiently answered all my questions. He also handled the entire operation alone, which involved hefting the old unit up the basement stairs, and the new one down--both of which activities looked very scary to me. But he accomplished both things perfectly. Thanks to his great work, we now have a gorgeous and efficient new water heater, and total piece of mind. I award him five stars!

David Jennings

01:04 26 Jan 24

I upgraded my electric in order to have a level 2 charger installed for my car. This required adding another 200amp service. My current 200amp service is near max. The technicians came as scheduled and did a phenomenal job of not only installing the new panel and service but also fixing a lot of problems left by previous "electricians" who weren't as attentive to quality installation. Since it is an older house they had to upgrade the grounding and snaked a lot of grounding cable through my finished basement with no problem, or damage to the finished ceiling. Michael Myers and Jason Brandenburg were professional very knowledgeable and did an excellent job. The team lead on the design side, Mike Brady also stopped by and gave me good information on the charger and what to look for when using it with the mobile app. A great team to work with and who give me the confidence of a job done safely and professionally.

Mike Boone

14:04 21 Jan 24

Had a new HVAC System installed by Constellation Home. Service was outstanding from Alex S, Justin E and Bryan S! No mess left behind and very detailed in answering my questions. Great job!

Jennifer Hill

19:50 18 Jan 24

My new carrier furnace and ac were installed today. It couldn't have gone any smoother. Ray, Brad,Marco, and Dan were professional, patient, and very tidy. With the exception of having an operating furnace you would never have know they were here all morning. Highly recommend this company and this installation team. Thank you!

Ali Kraus

15:50 08 Jan 24

I had a great experience with my home, comfort installers, they all did a fantastic job! Kudos to hunter cool, Brock Nye, and Zach Campbell. Unfortunately, our unit went out and stopped working with 12 hours of having it installed, but seems like there was just a loose wire and everything is working great now. The install team came back out the very next day and was able to troubleshoot it and get our system back and running. Thanks for everything.

Ce Briddel

18:58 02 Jan 24

It was some wait for appointment but the install was quick. Derrick was very professional and respectful of property during the installation

Clara Agro

17:51 30 Dec 23

Had a problem with hot water heater and boiler for floor heat. Craig Rogers came to the rescue. He was thorough and made sure all systems were safe and working properly. He was patient and kind and explained everything that he was doing. I can now take a shower and step out on my warm floor. Great service.

Jason Zander

17:52 28 Dec 23

I noticed my heat pump fan would not shutoff. Don Settle arrived and found the issue in about 10 minutes. One of the wires was loose inside of the heat pump. After tightening the wire, checking connections and freon levels, and the furnace, the heat pump was back online.Don also said Rheem heat pumps are very well built and he has one at his house. He did say heat pumps now a days are made to last 10-15 years compared to older models of 20-30 years. This is due to cheaper materials and less copper.Don answered all of my questions and was very professional and polite. I would 100% recommend him.

Suzanne

17:41 22 Dec 23

We woke up to a dead water heater on a Saturday morning recently and gave Constellation a call. They had a technician out to install a new one in less than three hours. He was efficient, friendly and explained everything we needed to know about the warranty and we felt the added charge for urgent weekend installation was appropriate. Much appreciated! Would definitely recommend 💪🏼

Ofelia Garalde

16:37 21 Dec 23

Craig Rogers arrived to our house to fixed our heating system. Craig is very courteous, professional and on time. He finished what he needed within minutes. He is knowledgeable and patiently explain and answered all of our questions and even took the time to explain how the heating system work. He advise us to have our heating unit upgraded (our unit is 30 years old) in a manner not to sale but with the best intention. I thank him for his honesty and sincerity. His service is bar none. Thank you, Craig!

Pamela Prewitt

16:46 13 Dec 23

Fast response. Had appointment for next business day. Service Technician C. Rogers was pleasant, efficient and clearly explained what the issue was so I can be better prepared if same issue occurs again. So appreciate the time he took to enable me to be a better educated Constellation Home customer! THANK YOU Technician Rogers!

Lisa Schachtner

03:20 07 Dec 23

The most professional and courteous service from start to finish. The technician that fixed my HVAC was professional, and honest. I had another company come out and was told I needed a whole new unit! The Constellation Home technician made the repair and restored my heat. Constellation home has integrity!

Peter Scanlan

23:07 20 Nov 23

Had a great experience start to finish. Great customer service, competitive pricing, and an incredibly professional and talented installer. Replaced a hot water heater and was able to get a quote over the phone. Would like to recognize Derek who did an amazing installation in a tight space!

00:20 18 Nov 23

I'm delighted with my new heat pump and air handler - it works great. The installation process went very smoothly from start to finish. The team of Constellation employees were courteous, organized and professional. The Constellation team addressed all of my questions and concerns. And best of all, they made sure the job was completed to my satisfaction. I would and will recommend them to my family and friends.

Shelia Salter

22:41 17 Nov 23

My experience with Constellation Home’s representative was exceptional. I was elated at how fast they addressed my problem by scheduling my appointment & sending a technician. He explained everything he did in a manner that I could easily understand. He was very professional, polite and patient. I have been extremely satisfied with my Constellation Home.

Marva Miles

16:05 09 Nov 23

Cameron and Rashad were both excellent, professional, and educated on what I needed. It was a pleasure chatting with them they got the work done in a timely manner. They advised me of my plumbing contract and scheduled a return visit for a plumber on site. They need a raise ASAP they are awesome!! A couple of real and funny gentlemen

Tamiko Cokley-Brown

22:18 06 Nov 23

From start to finish, Constellation did not disappoint. Dave Stone in sales made the order transaction of my new HVAC system seamless. Bryan Stanley, Christopher Stanko, and Phillip Andoh installed the entire system perfectly, in a timely manner with great care for my home, and were extremely helpful, knowledgeable, and professional. I am a customer for life!

Lesley Orr

20:43 24 Oct 23

William with Constellation Home Service has been coming to repair different things in our house for yrs. Always so kind, considerate and honest!! It’s a pleasure having him as the serviceman for our areaWilliam even let us know a service not provided by Constellation Home that our jet pump was not installed properly and exactly what I should do to get it rectified. I feel William is quite the asset to this company going above & beyond

whd01

22:04 20 Oct 23

Cole and Andrew were excellent installation service men. They were efficient, very courteous and they performed top quality work. Great team!

The Dedders

20:59 18 Oct 23

Service technician Justin Smith came by to do a system check on our 2 heat pumps and I feel he did an excellent job. He used a checklist which I felt was a great tool and I haven't seen anyone use since my days in the service.

Wendy Thomas

12:31 12 Oct 23

I needed another indoor unit added to my existing ductless heat & A/C system for a new four season room. Constellation Home installed the new unit within a week of my consultation. Everyone from the initial call to installation were very easy to work with. The installation team were on time, efficient & professional. I would recommend Constellation Home.

Bill Bowen

14:30 09 Oct 23

Had my heat/AC go up on a Friday night, and we really needed the heat Sunday/Monday lol. My man Donald Settle from constellation showed up bright and early Monday to help us out. He is an absolute joy to be around and really knows his business and had us up and going in no time. Really appreciate good service especially when it concerns your heat in cold weather!

Dale Brown

01:01 03 Oct 23

Matt, Jason and Young did a very good job installing our new heating and cooling system. They were very informative on how the system worked and answered any questions and concerns that I had. They respected our property and also did a great job in cleaning up after themselves.

Robert Whitaker

19:47 29 Sep 23

Ray, Brad and Marcos from Constellation were professional and prompt. The performed high quality work in a timely manner. They installed a complete brand new HVAC system in a day. They answered all questions and explained everything. Highly recommend.

Greg V

15:43 27 Sep 23

Adam G came out to our house and did a service tune up. He did a great job, professional and gave us peace of mind that our HVAC services were working properly. Highly recommend!

barb miller

14:54 26 Sep 23

Very professional workers. We had the team of Taylor, Simpson and Barksdale and they were the best! They showed up on time, worked continuously and cleaned up everything before they left for the day. They kept us informed on what they were doing and the job was finished exactly when they said it would be.

Toni Baxter

21:37 20 Sep 23

I am writing to express my gratitude for the prompt service I received from your team (Mr. Ken and Mr. Paul). Their patience and excellent service impressed me greatly. The team's understanding of the product was evident when they suggested ways to keep my water heater in good condition. I especially appreciated their attention to detail and ensuring my comfort with the purchase. Later, I had to contact Constellation about the low water pressure within my home. Mr. Kevin arrived to assess the issue. He patiently asked relevant questions about the previous service and the hot/cold water balance. He checked the water pressure and could hear abundant water entering my home. Mr. Kevin immediately requested another plumber to review the situation. Mr. Nate arrived within the hour to assess the water pressure issue. He analyzed how the water entered my home and fixed the unusual flow of water entering the house. He made future recommendations that would minimize my expenses. Again, thank you very much for all of the work.

Liz

17:47 20 Sep 23

If you want service done right, I recommend constellation home! I want to thank Mr. Nate Tropper for his service today! Mr. Nate was on time and delivered great service. Everything was fixed in a timely manner, and he was very pleasant and helpful. We don’t have to worry about noise coming from our pipes anymore! Thanks again Mr. Nate🙂

Andy Welch

13:14 20 Sep 23

I had my annual service/inspection today. The technician was friendly, polite, knowledgeable, and very helpful. He explained all the things he was doing. He also offered a lot of advice for keeping my HVAC running. I continue to be impressed by Constellation Home.

Michael Coombs

14:24 15 Sep 23

The installers were great. Communication was truly professional and felt comfortable having Ray,Marcos, Brad and Alex in my home. Will 100% be using these guys again hopefully the same crew will do my work.

Toni Baxter

17:43 12 Sep 23

I want to express my gratitude for the prompt service I received from your team (Mr. Ken and Mr. Paul). The patience and excellent service they provided, including maintaining a clean work environment, were greatly appreciated. The team had a great understanding of the product and even gave suggestions on how to maintain my water heater. I especially appreciated their attention to detail and ensuring my comfort with the purchase. Once again, thank you very much.

norma arache

14:07 08 Sep 23

Thank you for making it easy for me to pay for such an expensive system. I would not have been able to pay it if you did not give me easy monthly payments. The young men Edward Gonzales and Edgar M. did very good work. Very explanatory with what they were doing and very professional. My house is heated again, thanks guys.!!

Dale Brown

18:29 05 Sep 23

Mark Kemp

16:02 02 Sep 23

Todd Brandon installed a new hot water heater in my house. He showed up as scheduled, called on the way. Todd was very professional, he answered all my questions in detail. Todd had the new hot water heater installed and cleaned up everything in about two hours.Todd is a true asset to Constellation Home. I would highly recommend him and Constellation Home to everyone.

Joe Luca

14:44 02 Sep 23

Jordan was extremely professional, answered all of our questions thoroughly, and was very friendly. His patience and kindness was surpassed only by his willingness to speak clearly to my hard of hearing husband. He cleaned his workspace and left my house in the same shape in which he found it. I cannot say enough good things about Jordan and I highly recommend him!

Chebby

12:39 31 Aug 23

Constellation Home never let me down. I was able to get an appointment the next. They arrived on time they were friendly and fast. Mr. Don explained everything to me so I could understand what he was doing. I would definitely recommend these guys, they are the best.

Kevin Walker

23:27 24 Aug 23

My AC unit stopped working last night. My wife called about our warranty, to see if it was covered. They set an appointment for the same day. Donald Settle came out around 12:00 with his partner. They had it up and running about 12:30. Great conversation and service. Thank you

Kayla Clark

14:05 24 Aug 23

Donald and Justin came out and fixed our AC unit. They were so thorough and explained everything to me, making sure I understood how to clean my drain and what to look for next time. HIGHLY recommend them and the constellation energy team. Thanks again!

Steve Barnett

17:17 30 Jul 23

Cameron Thomas came out on a Sunday and went above and beyond the call of duty. He took the time to explain the issues we were experiencing. Cameron not only fixed the problem but notice another issue and handled it as well. My family is truly appreciative of Cameron’s hard work and dedication. My husband love this guy. He a great employee and a great guy. God bless

John Holloway

14:50 29 Jul 23

On very short notice Constellation Home sent Mr. Donald Settle to my home to investigate why my AC unit was not working on the second floor. Mr Settle came up with the solution almost immediately. He walked me thru all of the things to look for in the future if unit goes out again. He was thorough and right on the money. What a wonderful experience we had with Mr. Settle and Constellation Home. Thank you!

Alicin Galloway

15:18 22 Jul 23

Mr. Donald Settle promptly arrived at my home this morning to service my AC unit that stop blowing cold air. Mr. Settle was very knowledgeable; very professional and very thorough. He replaced the damaged part with ease. He also gave me information on how to set my thermostat correctly. I would strongly recommend this company to anyone. Thank you.

Jim Thomas

23:42 07 Jul 23

My upstairs HVAC quit at the beginning of July, and I have three young children. Constellation was great about getting out to us promptly, assessing the problem, and working with us to figure out a cost-effective solution. Best of all, our upstairs air was cool again in a matter of days. Highest marks.

Pamela Ervin

13:23 30 Jun 23

My service Technician was awesome. Veryprofessional knowledgeable on time. I would love to have Mr Cameron Thompson and Chuck M. Every time that I need service. Constellation have great Technician on there team working for them.

Yolanda McMillan

21:21 21 Apr 23

Our experience with this company was great! We had a very knowledgeable technician who provided great service & customer care. After having a few bad experiences with AHS, we decided to give Constellation Home a try. We are very pleased with the level of service provided, from scheduling an appointment to receiving service. Our tech was very concerned about our plumbing issue. He thoroughly explained things along the way & was very patient with our questions. He also gave us feedback on how to properly maintain things going forward so we would not run into a repeated problem. We would definitely recommend them or at least give them a try. We also loved the fact that they are not contractors!

David Strickland

14:33 05 Apr 23

Great job! The technician was on time and very thorough! He explained the issues he found and fixed them. There was no extra cost. Definitely will keep this service going. I highly recommend Constellation Homes to everyone whose home is older than 5 years old.

Patrice Wilson

11:14 11 Oct 22

Since changing companies name I am not able to make an appointment.on hold for several hours for several days. Very frustrating.A representative reached out to me to address my concerns. She was polite,, professional and most of all she addressed my needs promptly. The technician that came out satisfied my service needs satisfactory. Thank you constellation Home for engaging, and tending to my service needs.

sr froosh

14:29 24 Sep 22

We had an issue with our 75-gallon gas water heater pilot light. Since the unit was under warranty, we called the 24-hour hotline at 10 pm. A polite, courteous gentleman answered the call and scheduled an inspection for the very next morning. Meanwhile, we called our salesman Edward (who is great) and explained the problem to him. Within minutes, he got in touch with his manager, John, who dispatched a supervisor, Bruce, to do further diagnostic testing. His technicians, Mike and his helper, Ben, were sent the next day to fix the unit. The problem was taken care of and we had hot water the same day. During the whole process, the entire staff was professional, courteous, and knowledgeable. In this day and age, when it is hard to get good service, it is extremely gratifying to have a satisfactory outcome to a serious problem. They stood behind the warranty that came with the unit. We highly recommend BGE Constellation.

Lydia England

14:51 15 Sep 22

Our service technician, Don, was professional, friendly, and helpful! He was able to quickly diagnose the problem and fix the issue at hand. Since the repair (a couple of weeks ago), everything is running smoothly and efficiently.

Juliett McPhaul-Stephan

15:05 14 Jun 22

Since switching over to Constellation Home I've had nothing, but great experience and awesome service. I had been having problems with my bathroom toliet for some time. The tech was great. He diagnosed the issue and it didn't take long for him to take care of the repairs. I also appreciate him working with me and my schedule, as while he was here I was also working and he made everything seamless for me. Thank you so much!!

Tim Clark

12:45 27 May 22

Tom Hallenger serviced our range on 5/24/22 and provided excellent customer service. Very customer focused and ensured everything was properly working before leaving. Great representative for Constellation Home.

Sharon C

09:14 18 Feb 22

Very kind and fast to schedule me asap. Came on time and was done real fast. Really nice people always !!

E Payne

03:12 28 Jan 22

BGE Home quickly came to the rescue when we had NO HEAT in the house (with frigid outside temperatures)! The technician, Cameron Thomas, was very professional, informative, and thorough. Job well done, Cameron.Our rating: 👍🏽👍🏽 and ⭐️⭐️⭐️⭐️⭐️!

Dont Matter

19:05 27 Jan 22

My furnace had gone up on Tuesday in my house. The first tech Joel came out on Wednesday and looked at it and it required a little more work then expected. So he told me that he would be out Thursday morning with his Team Leader Kevin. Since my furnace wasn’t working I wasn’t in the house. They waited for me to arrive to the house, which was really thoughtful of them. They were able to fix my furnace 🙏🏾! Both Kevin and Joel did an amazing job getting it back up and running! I’m so thankful to them and BGE home. I wanted to make sure that they know how appreciative I am. Awesome work Team leader Kevin and Joel!

Debbie Mayo Williams

21:04 10 Jan 22

BGE is a wonderful insurance to have for your home. The repair men work so hard to complete the job they came out to do in your home. Customer service is great they talk and speak with you with respect and make sure you are satisfied before the phone call is complete.

B Tapp

18:13 15 Dec 21

Don Settle come out and assist with my heating. He was awesome, friendly, and swift. Super thankful for him. Made the day a whole lot better

Amanda Linthicum

21:46 08 Dec 21

Service technician Don is the he best you could ask for. Was very friendly, professional and knowledgeable with telling me what the problem was and replacing my expansion tank. Fixed the problem very quickly and had my hot water running once again. Would highly recommend .

Erick Guevara

22:36 30 Nov 21

Best services will highly recommend they perform a excellent work at my residence thanks keep up the good work

Erskine Gibson

15:49 19 Nov 21

It was a pleasure to deal with the younger technicians who acted in a very professional and courteous way.

David Reynolds

18:22 08 Nov 21

Always a good honest deal and knowledgeable, friendly technicians that talk you through your needs and expectations. I know that they do have price guarantees and that they stand by their work. I know that they are officially changing their name soon so as not to ( understandably ) be confused with Baltimore Gas and Electric. I believe the new name will be Constellation Home

Holly Hancock

16:50 30 Sep 21

Chris B, came out to look at our refrigerator after it had stopped cooling. I had tried to make an appointment with the company who sold us the fridge and could not even get a diagnostic appointment for 2 weeks. He was able to quickly diagnose the problem and direct me how to have the issue taken care of more promptly and the most cost effective way. Very grateful for the extra time and knowledge shared!

JunkFood Junke

15:58 18 Sep 21

Cameron Thomas and Tiffany W. did a Phenomenal Job on getting our Outside AC unit up and running!!!Cameron does awesome work he is very neat with the wires and comments and he cleaned up all the old parts and wire trimmings before leaving !!! If I need anymore work on my HVAC system I will most definitely request Cameron to be the technician that is scheduled to do our repairs on it. Plus I observed Cameron teaching and explaining why he does things the way he does to Tiffany . He is a Fantastic Instructor for teaching the right way to do things out in the field.

sue ruth

13:48 18 Sep 21

Our service tech Terry Kolb went above and beyond to make sure our AC was repaired. He picked up our part that was needed and came the next morning to make sure it was installed. After going 3 days with no air in the heat of summer, we were so happy that he cared enough to make sure we did not have to wait any longer! BGE Home needs more employees like Terry! If we ever need anything else done by BGE Home I will make sure Terry is the one that comes to my home! Thank you Terry! So very much for your kindness!

Melissa Charles

14:32 31 Jul 21

David was amazing! He was so knowledgeable and explained the repair to us as he did it. We commented that he should teach others and were not surprised when he said he was a trainer. His skill there was apparent. He disassembled and fixed the dryer quickly. One of the best service calls we have experienced.

Stephanie Calderon

16:34 23 Jun 21

I had an excellent experience and look forward to having BGE Home return in the future. Don was very knowledgeable and professional. I told him this is my first house and during his service visit he gave me a few tips on what things were and how to care for them. Thank you, Don!

Joe Mullen

13:30 21 May 21

I have been a BGE Home policy holder for many years and for the most part have been very satisfied with their service. Today, I had a scheduled AC check on both of my AC units. My Service Technician was a gentleman named Cameron Thomas. Mr. Thomas called ~1/2 hour before his arrival. When he arrived, he greeted me and was extremely friendly and personable. I am a clean freak and don't like shoes being worn in my house. Before making a move, and without being asked, Mr. Thomas put a pair of "booties" on over his work boots.I directed him to the first inside unit which was in the attic. The entry to the attic is in a bedroom that is my mother's. When he entered, he greeted her very kindly also. After checking the unit, Mr. Thomas informed me that he was going to install a float switch which was not currently installed. I have been in this house for 11 years and have had the unit checked every year and no one has ever mentioned the absence of the switch. Kudos to Mr. Thomas for going above and beyond his job duties.Mr. Thomas continued on with the rest of the inside and outside inspection.Upon completion, he asked if I have any questions or concerns, with no questions or concerns on my part, he offered up for me to have a great day and to enjoy the weather.Employees like Mr. Thomas, are the definition of how to contribute to a high performance team.Please extend my thanks and recognition to Mr. Thomas for a job well done.Thank you!!!

Mandy Hackler

15:58 12 May 21

We have used BGE for a water heater replacement with a good experience and we always have them clean and inspect our HVAC system every spring and fall. However, this last time we have had a horrible experience. We had a technician come out to clean and inspect our air conditioner unit and he told us that a part needed to be replaced and that he would get back to me later that day with the estimate. I never heard back. Two weeks went by and I still did not hear anything, so I called to follow up and was told they would call me back. Another week by with no call back. I called again and spoke to someone who then told me to call the parts department. I called the parts department and they said that the technician supervisor would call me back that day since I never heard back from the technician. That was yesterday, and again no call. I have never had to work so hard to try to give a company money to fix something. Do they not want business?! Paying for the inspection was pointless because now I’m going to have to pay another company to come out, inspect and diagnose, and fix.*****5/12/21 Edited to add- the supervisor called me and apologized and the issue was addressed promptly. I appreciated his follow through and desire to make things right with the customer.******

Auguste

20:11 25 Apr 21

We have the whole house service contract with BGE Home, we have actually has it for a good while. The staff at BGE Home have always been very helpful and friendly. We have never had any problems with our contract or our service.Whenever we have a service call in we know exactly what to expect. The service technicians have always been on point with getting this back up and working.I highly recommend BGE Home for your home service needs.

V B (VB)

17:42 09 Apr 21

Getting in touch and scheduling an estimate was very timely. Everyone that I met throughout the entire process was very professional and knowledgeable. The team of installers/technicians were on time every day and did a fantastic job! They were also very respectful of the fact that I am currently working from home. Going into this project, I was very nervous because I had just bought this old house, but I was really impressed with how smoothly everything went. I would absolutely recommend BGE Home and use them for future projects.

Don Crocetti

13:30 06 Apr 21

Have several smart plans (electricity, plumbing, main sewer line, and water heater) and have used each of them at least once over the past several years. Only cost us the fee of the plans and a $50 service fee for each visit. We've been extremely happy with the quality of service and response times. BGE Home technicians responded immediately {same day} to the few pin-whole leaks we've had in our aging copper water lines/pipes. Highly recommend!

Tessa Cauley

19:32 30 Mar 21

We just had our central air unit replaced after being broken for years. We received 3 quotes and BGE Home was the lowest by a considerable amount. We had to wait briefly for equipment to come in, but they were great at scheduling the installation as soon as possible. The installation team arrived within the window (with a 10-minute heads-up call) and worked diligently to get everything done. Once the new unit was installed, they showed us all the new equipment and controls. They cleaned up quickly and hauled away the old unit. Definitely going to keep them on our list for services when we need things done in the future.

Don Crocetti

13:37 29 Mar 21

Have a several smart plans (Electricity, plumbing, main sewer line, and water heater) and have used them all of them at least once over the past several years. Only cost us the amount fee of the plans and a $50 service fee for each visit. We've been extremely happy with the service and response times. They responded immediately to the few pin-whole leaks we've had in our aging copper water lines/pipes. Highly recommend!

Gundu Rau

19:55 12 Feb 21

I was getting System malfunction alert on thermostat. I Scheduled the service appointment BGE sent a technician promptly who identified the problem, Ordered the part needed and fixed the unit. All done in 3 days. Heating was still working during this time.I’ve been using BGE for over a decade. Scheduling service is simple, one call does it all, technicians are trained, knowledgeable, and professional. I don’t remember one instance when I was not satisfied or had to call back with the same problem.

Lane Nichole

22:01 17 Dec 20

I am honored to have begun my journey with John Vardy and continued with Chuck, Harry, Neil and the amazing team of professionals who completely architected and expertly installed a new gas boiler with water heater with gas lines, pipe fittings in the snow and sleet, always cordial and professional. BGE rescued me during a time when other companies were offering partial solutions that were not as stable considering my homes historic status for at least 30% more. This was nothing short of a miracle find. Worth every dollar and then some. Thank you for the exceptional effort.

Linda Dalo

20:54 17 Dec 20

We were having complicated dishwasher problems. The technician from BGE Home, Mr. Mervin John, was persistent in his work, which was not an easy task and he finally was able to fix the problem. He was professional, personable, efficient and a definite troubleshooter. Very happy with the end results! Thanks Mervin!

Alex Stapleton

19:27 08 Dec 20

I contacted BGE Home for an attic insulation estimate and installation. The price was prefect and my contact Paul was very good to work with! Very response, professional, and on-top of everything. Would highly recommend.

Mike Taylor

23:41 06 Oct 20

Sales person was very friendly and knowledgeable. Was planning I getting 3 estimates to replace my ac and gas furness and had a price in mind. BGE home was so low that I didn't even bother to get a 2nd estimate.

jeanette delgado-goe

22:22 28 Sep 20

Don Settle was the technician that visited my home. He was on time, took all precautions. He was friendly and informative. I will request him whenever I need service.

Allen Eghtesadi

16:10 17 Sep 20

Professional, experienced and honest people !

Learie mcdonald

21:05 16 Sep 20

Technicians were EXCELLENT and very Professional.

Denise Drake

17:25 08 Sep 20

I give this restaurant 5 stars. Outstanding crabs, Outstanding customer service.

Stephen Jones

20:46 05 Sep 20

Wow, what a hidden gem. Pleasant surroundings, outside dining available, and a fantastic menu. Definitely will be back again 🙂

Avi Lopin

20:59 12 Aug 20

I had a most pleasant experience with our Technician, Cameron Thomas, today. He was knowledgeable, patient and thorough. Checked our A -Coil ,Evap Line , and Refrigerant and ultimately determined our system was low on refrigerant which is why it was freezing over. One of the best I've encountered.

Edward Plamondon

16:07 07 Aug 20

Mary Rupp

18:35 01 Aug 20

I've used BGE Home several times over the years. Always have been helpful and friendly. More than competent. They come, get the job done and leave without any nonsense. Most recently, my hot water tank went up. I got 8 quotes. They were the 2nd lowest. Because of my previous experience I went with them. In fact, they were recommended by one of the other plumbers that I got a quote from.

Emma Ruth-Beck

21:33 24 Jul 20

Cameron Thomas was our technician. He provided our family with the highest professional level of quality service, support and insight. Mr. Thomas positively impacted our home system (air conditioning) through his corrective services, and made a lasting impression; which has created a solid foundation for our family to continue to use BGE Home services for repairs, maintenance and continued support in our home systems.

NICOLE ANDERSON

17:22 23 Jul 20

The serviceman was great. I told him exactly what was going on with air conditioning and he fixed it. I could feel the house getting cooler before he left. Also, I was able to sign up for maintenance plan that is affordable include with annual check-ups. Thank you!! I am cool and very pleased.

Jeffrey Jolliffe

22:11 05 Jun 20

I just want to share an my amazing experience with BGE Home. Yesterday, my air conditioning unit wasn't blowing cold air. I have a service contract with BGE Home and called to see when I could get a technician out to look at it. I was shocked when they said they could have someone out the next day. The technician, Don Settle, was right on time, very knowledgeable with over 30 years with the company, and took care of the problem right away. I couldn't be happier with the quick response time, especially since It was 90 degrees yesterday and high 80's today. Thanks Don, I hope to see you the next time I have problems, and it's always good to have a policy with BGE Home.Jeff

Ss Ss

22:42 01 Jun 20

Cameron Thomas came to install a part on my air conditioner and was very professional and polite. I was so impressed by his method of service and meticulous inspection of my unit that I only want him to work on my unit. Thank you so much for sending him to our home.

Roger Sterk

16:58 08 Apr 20

BGE Home did a great job for me. My heater wasn't working correctly. The serviceman came to my home and identified the problem and fixed it in reasonable time. It has been working fine ever since. In the winter time, you want to have heat. Nothing worse than a cold home, so BGE Home came thru again.

Andrew Clark

18:14 09 Mar 20

My wife and I scheduled repairs for our heating furnace for two separate issues and have not had any subsequent problems, thanks to the BGE Home team. As the one scheduling the appointments, I found the company's online experience to be a breeze and helped me avoid living in an icebox for too long. I also appreciate the techs taking the time to walk me through their diagnosis and what they wished to repair/how much it'd cost.

Becky Hoerst

14:19 02 Feb 20

The window was provided and I was promised a call when the tech was on his way. I received a call from the Tech when he was on his way; within the window promised. The tech arrived and diagnosed the problem within minutes. Provided a quote. Replaced the fan. All within an hour and a half window. The HVAC unit is running smoothly without noises in the walls. We have heat!

Chetan Paul

13:14 29 Jan 20

I called BGE home to replace our old gas water heater that broke down. The phone call was answered promptly by Sharon. She methodically asked the details of the old water heater model number. She explained in detail the replacement options and cost breakdown. She scheduled the install appointment for the very next day. The installers were very professional courteous and mindful of the property. Excellent customer service. Would definitely recommend anyone to try out their services.

Donald L

00:09 12 Jan 20

I had an electrical problem on Christmas Eve. Upon contacting BGE Home I was told that a technician would arrive at my residence within 1 hour. He arrived within that time frame and immediately began diagnosing my problem. His focus was on the job at hand. Upon the correct diagnosis he diligently began to correct the situation and restored the previously non-functioning outlets. I'm most appreciative to him for his determination. He was professional, polite and kept me well informed as progressed through the repair. Thank you.

Benjamin Barnett

18:18 13 Dec 19

I am not sure who is responsible for the quality of customer service at BGE Homes, but they should teach other companies how to be effective in interacting with customers. BGE Homes customer service is by far the most consistently high quality customer service I have ever had the pleasure of dealing with. The reps are always pleasant and helpful. The service in general is of high quality. This is the only company that I use for the maintenance of my home from the electric to my boiler system. I feel like I am always in good hands.

Bonnie Kispert

03:12 02 Dec 19

I had such a helpful, considerate young woman come to my home to offer her aid and assistance. With her help and advice I was able to get my problem taken care of. Her name was Key and she is the kind of employee all managers wish they had. KUDOS Key!!!!

Patricia Hill

22:02 08 Nov 19

Wonderful, polite, skilled, from phone staff to all technicians! They are efficient and do timely work. I recently relocated to area. I received a water bill for $98, called utility company as this was "impossible" for two elderly people. I called BGE to help me look for a leak. The well dressed & friendly tech. arrived the next day & would not give up looking & testing. He found the small leak in the hot water tank. The very next day my new tank arrived and a technician took out old one & put new one in. This was the beginning of a long lasting friendship. Any problem, electrical, plumbing, energy saving, BGE is my first & only call. Excellent, timely service by all.

Kathy S

17:39 14 Oct 19

BGE service tech John Orrson was out to do the annual service my furnace today and has been out in the past. John is friendly and thorough. Appreciate seeing the same tech. Highly recommend.

Michael Castagnola

15:31 11 Oct 19

Excellent response to HVAC problem. Your technician quickly diagnosed the problem and replaced the Capacitor. Problem solved. Technician was efficient and highly professional. Great job BGE Home.

Douglas Mosier

22:18 10 Sep 19

BGE home's sales team, technicians and customer service are always professional, thorough, and clear with their communication. I highly recommend BGE Home to get the job correct every time. Estimates are done well.

mo Al

15:43 16 Aug 19

I would like to express my sincere appreciation to John Orrson who is a service technician at BGE HOME. During his recent visit to fix our air conditioner, John showed his experience and knowledge of our air conditioning system. He was able to diagnose the issue and recommend a fix. He answered all of our questions professionally and courteously. John is a talented professional and sets a great example for the high standards performance of BGE HOME . We will ask for John Orrson the next time we need BGE HOME service. John's performance reflects the productive management style of his team leader and manager at BGE Home. Many thanks to John, his team leader and his manager at BGE HOME.

Samantha

15:47 25 Jul 19

We'd been without AC since last Friday (it's now Thursday) and had lost all confidence in BGE. Mr. John Orrson was the technician who helped me restore my confidence in the company. John was outstanding & had the air flowing within minutes.

Lisa A. Geraghty

15:22 22 Jul 19

Love BGE Home. Reasonable rates and service techs arrive within window promised. The fan motor on the indoor unit went bad a few days before a really bad heat wave - and the tech came out and kept it working until the new motor came in. John arrive Monday morning to install the new motor - and AC was back to normal within an hour.Online self-scheduling is great - and phone reps are always super helpful and courteous.

Lisa A. Geraghty

15:22 22 Jul 19

Bob Burch

16:24 18 Jul 19

Great service again from BGE Home. Had a leak under kitchen sink. Not only was Bill early but he fixed sink in no time. Very friendly and professional. Highly recommend BGE Home!

LaShanda L

12:01 12 Jul 19

We always receive professional and timely service from BGE Home technicians. I highly recommend for repairs and services you need in your home. They have repaired our washer, dryer, dishwasher, shower, HVAC, and maintenance on furnace.

Sharon Reichert

16:58 03 Jul 19

Don and Zenovia were awesome! I had a window of between noon and 10:30pm, I got a call from Don at 11:45am and they were here within 10-15min working on it and complete by 12:30. Professional ,courteous, and knowledgeable, they are a great team!

Andrea Lorenc

12:41 08 Jun 19

Originally I was upset because I was scheduled for an appointment and no one came. I took off work and waited all day. They told me one date and scheduled me for another. The manager Dave contacted me the next day and rescheduled me for a day that worked with my schedule. They came out and fixed my tub. It ended up being no cost to me. I am extremely happy. They made a mistake but definitely made the effort to make it right. I will continue to use BGE Home.

Stephen Sohasky

12:15 06 Jun 19

Annual inspection of HVAC went well. Part of the whole house policy that covers many appliances. It has been a good value over the years. The technician was courteous and professional. He was thorough getting the system ready for the summer season.

Gerald Turner

15:45 04 May 19

It took them awhile to figure out what was needed to fix the hot water heater but once that was done, it was all down hill. The thermostat and the whole burner unit was replaced and now we have plenty of hot water. So thankful for the wonderful job they did. And we’re thankful that BGE Home has such great people working for them.

Francis Merkle

21:47 25 Apr 19

Had my yearly air conditioner inspection done yesterday 4/24 by Cameron Thomas. What a pleasure it was to have somebody who was polite and professional. He explained everything he was doing and took the time to explain why I had problems last summer and. He didn’t rush in and out and made me feel that I was his most important customer. Thank you Cameron.

Heather W

01:31 28 Dec 24

Editing my review after resolution:I had a very bad experience initially as I was left without heat for 10 days. Failed correspondence from the company despite my several efforts to speak with someone for updates. This experience prompted my negative Google review. Although I wish it could have been handled by the several people I spoke with without leaving a review, things have now been made right.The Director of Procurement ended up reaching out to me, and for the first time in almost 2 weeks I felt as if someone was finally interested in assisting me. I do not want to name drop him for privacy but he worked very diligently to investigate where things went wrong to not only just apologize for my experience, but to explain to me exactly what happened. He did not make excuses, but accepted accountability on behalf of the company. For such a big company to take accountability definitely adds back some points for me. Still taking away a star for my initial experience but the mitigation process was outstanding.

Baltimore Maryland

22:06 29 Nov 21

Very professional and well educated team that stopped by. They explained what they were doing and has everything up and running. Thank you for your help and service.

Edward Plamondon

17:07 17 Nov 20

My refrigerator freezer was not draining on the defrost cycle. Water/ice was building up in the freezer section. I have Smart Service so I contacted BGE Home and explained the problem. My appointment was verified prior to the appointment day. The service technician quickly went to work and cleared the blockage. This was a few weeks ago and the refrigerator continues to operate and drain perfectly. I am quite pleased with my Smart Service Plan and the response from BGE Home. Thank you for a job well done.On the morning of 11/17/2020, The BGE Technician called ten minutes prior to arrival to completed a yearly check on my natural gas furnace. The technician completed a checklist of items, completed a component electrical measurements check plus a few other HVAC related checks. The furnace was checked and tested, the condensation line and drain were cleaned. After the work was complete a customer checklist was emailed for my records. All work was covered under my Smart Service Plan. I am very pleased and impressed with the high level of expertise displayed by the technician to prepare my furnace for the upcoming Winter season.

Doris Wattz

17:31 18 Sep 20

We have a service plan for appliances and was originally told that my wall oven was not included. Later the same day, my husband called and spoke to a different person and we told IT was covered. How happy was I to hear that news. We made an appointment for them to come out and a few weeks later (only took them lest than 5 min) we were back in action. Very pleased with service rendered.

Caren Jagoda

00:19 27 Oct 19

Overall, I am satisfied with this company. I will say some technicians are better than others, and some are just excellent. BGE Home has been really good about working to get things right and billing us fairly. Also, have to say that Jason D in plumbing is one of the most excellent plumbers out there. He just knows his stuff and is so nice on top of it!

Kathy Brown

15:01 27 Sep 19

Guys are always good. But not sure they actually do all they are supposed to do -- such as draining the water off any heating pipes. Also I asked for a certain technician and made an appointment with him. My time was changed and he wasn't assigned. Fulfilling contract and request would be a good thing.

Arvella

04:58 10 Jan 23

The problem was fixed after more than a week. Wouldn't have been too much of a problem if it weren't winter with freezing temps. Techs are good at their jobs. It's the customer service that needs improvement. Tech requested for me to receive 2 loaner heaters that day. They didn't arrive and I had to purchase one. The next morning I get a call with apologies that they would be delivered in a "couple of hours". That evening, the two heaters are delivered. Less than 30 minutes later, I get a voicemail from a different person that my heaters were on the way. I'm so glad I called him back. If not, I'd have had 4 heaters. Communication doesn't work if isn't EFFECTIVE! I'm warm now. I suppose all's well that ends well.

David Light

19:48 19 Sep 22

Ever since the transfer from BGE to Constellation Home what s cluster. Can’t pay my bill online or get someone to answer the phone and take my money for my home service plan . Wasted well over an hour of my time today. Really?Not sure if I even want to continue with this company anymore

Iitanyia Page

10:45 28 Aug 22

The customer care rep did what she promised; she connected me to service. The next one corrected the notes and re-connected me to Service. The problem is that unless they were trying to sell me something, no one called as promised to address my service request.I called to have someone come out to see why my cool air is not reaching the upstairs. An HVAC person came out and referred me to Indoor Air Quality. Someone from Service called to sell me a air duct cleaning service. I restated my problem and he promised to call me back on Friday (26Aug2022) (no one called me back). So, I am back to calling for Service. I have called at least four times (one initial and three follow-ups) and still no resolution. I already have 75% of the plans they offer; I have been a full home customer since 2003.

m a nolan

12:11 01 Mar 22

The technicians who come do a good job. But scheduling is a major challenge. We pay for a home service contract and with an oven not functioning the earliest date they would schedule is more than 11 days out, and that is only after we suggested that a month was unacceptable.UPDATE: I was able to chat with customer service online and we're now looking at five days out. A significant improvement. As always, the people are extremely nice as are the technicians who come. They just really need to do something about shortening the time for service contract holders. It's a recurring problem, even pre-pandemic.

Sal Maccarrone

20:10 03 Sep 19

The pizza tasted ok but man the size of my personal pan has gotten smaller. They use to be bigger. The place feels and smells sorry. Don't think I'll be going back to this location but then again that's a pizza hut problem. They are not the cleanest