BGE Home

Preferred Partner

1409-A Tangier Drive
Middle River, Maryland 21220

410-918-5600
Website

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Services

Heating and Air Conditioning Repairs and Service
Heating and Air Conditioning Installation and Replacement
Emergency HVAC Service
Plumbing Repairs and Service
Electrical Repairs and Service
Home Appliance Repair
Home Improvement

We Do It All and We Do It Best

At BGE HOME, our priorities are saving energy, saving money and keeping your family comfortable. We value every customer relationship and strive to provide incomparable personal service and 100% satisfaction. Our goal is to be the one source for all of your heating, air conditioning, water heating, plumbing, electrical and appliance service needs, along with replacement windows, doors, siding and attic insulation.

Count on BGE HOME to deliver responsive service, unmatched reliability and superior products, all at a very affordable price. Our team of certified, professional technicians, electricians and plumbers are on the road every day, driven to be the absolute best and focused on completing every job to your complete satisfaction.

Factory Training

U.S. Boiler Company Product Training

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Reviews

BGE HOME

3.8

Based on 616 reviews

See all reviews Write a review

Joe Mullen

13:30 21 May 21

I have been a BGE Home policy holder for many years and for the most part have been very satisfied with their service. Today, I had a scheduled AC check on both of my AC units. My Service Technician was a gentleman named Cameron Thomas. Mr. Thomas called ~1/2 hour before his arrival. When he arrived, he greeted me and was extremely friendly and personable. I am a clean freak and don't like shoes being worn in my house. Before making a move, and without being asked, Mr. Thomas put a pair of "booties" on over his work boots.I directed him to the first inside unit which was in the attic. The entry to the attic is in a bedroom that is my mother's. When he entered, he greeted her very kindly also. After checking the unit, Mr. Thomas informed me that he was going to install a float switch which was not currently installed. I have been in this house for 11 years and have had the unit checked every year and no one has ever mentioned the absence of the switch. Kudos to Mr. Thomas for going above and beyond his job duties.Mr. Thomas continued on with the rest of the inside and outside inspection.Upon completion, he asked if I have any questions or concerns, with no questions or concerns on my part, he offered up for me to have a great day and to enjoy the weather.Employees like Mr. Thomas, are the definition of how to contribute to a high performance team.Please extend my thanks and recognition to Mr. Thomas for a job well done.Thank you!!!

Mandy Hackler

15:58 12 May 21

We have used BGE for a water heater replacement with a good experience and we always have them clean and inspect our HVAC system every spring and fall. However, this last time we have had a horrible experience. We had a technician come out to clean and inspect our air conditioner unit and he told us that a part needed to be replaced and that he would get back to me later that day with the estimate. I never heard back. Two weeks went by and I still did not hear anything, so I called to follow up and was told they would call me back. Another week by with no call back. I called again and spoke to someone who then told me to call the parts department. I called the parts department and they said that the technician supervisor would call me back that day since I never heard back from the technician. That was yesterday, and again no call. I have never had to work so hard to try to give a company money to fix something. Do they not want business?! Paying for the inspection was pointless because now I’m going to have to pay another company to come out, inspect and diagnose, and fix.*****5/12/21 Edited to add- the supervisor called me and apologized and the issue was addressed promptly. I appreciated his follow through and desire to make things right with the customer.******

Auguste

20:11 25 Apr 21

We have the whole house service contract with BGE Home, we have actually has it for a good while. The staff at BGE Home have always been very helpful and friendly. We have never had any problems with our contract or our service.Whenever we have a service call in we know exactly what to expect. The service technicians have always been on point with getting this back up and working.I highly recommend BGE Home for your home service needs.

V B (VB)

17:42 09 Apr 21

Getting in touch and scheduling an estimate was very timely. Everyone that I met throughout the entire process was very professional and knowledgeable. The team of installers/technicians were on time every day and did a fantastic job! They were also very respectful of the fact that I am currently working from home. Going into this project, I was very nervous because I had just bought this old house, but I was really impressed with how smoothly everything went. I would absolutely recommend BGE Home and use them for future projects.

Don Crocetti

13:30 06 Apr 21

Have several smart plans (electricity, plumbing, main sewer line, and water heater) and have used each of them at least once over the past several years. Only cost us the fee of the plans and a $50 service fee for each visit. We've been extremely happy with the quality of service and response times. BGE Home technicians responded immediately {same day} to the few pin-whole leaks we've had in our aging copper water lines/pipes. Highly recommend!

Tessa Cauley

19:32 30 Mar 21

We just had our central air unit replaced after being broken for years. We received 3 quotes and BGE Home was the lowest by a considerable amount. We had to wait briefly for equipment to come in, but they were great at scheduling the installation as soon as possible. The installation team arrived within the window (with a 10-minute heads-up call) and worked diligently to get everything done. Once the new unit was installed, they showed us all the new equipment and controls. They cleaned up quickly and hauled away the old unit. Definitely going to keep them on our list for services when we need things done in the future.

Don Crocetti

13:37 29 Mar 21

Have a several smart plans (Electricity, plumbing, main sewer line, and water heater) and have used them all of them at least once over the past several years. Only cost us the amount fee of the plans and a $50 service fee for each visit. We've been extremely happy with the service and response times. They responded immediately to the few pin-whole leaks we've had in our aging copper water lines/pipes. Highly recommend!

Gundu Rau

19:55 12 Feb 21

I was getting System malfunction alert on thermostat. I Scheduled the service appointment BGE sent a technician promptly who identified the problem, Ordered the part needed and fixed the unit. All done in 3 days. Heating was still working during this time.I’ve been using BGE for over a decade. Scheduling service is simple, one call does it all, technicians are trained, knowledgeable, and professional. I don’t remember one instance when I was not satisfied or had to call back with the same problem.

Lane Nichole

22:01 17 Dec 20

I am honored to have begun my journey with John Vardy and continued with Chuck, Harry, Neil and the amazing team of professionals who completely architected and expertly installed a new gas boiler with water heater with gas lines, pipe fittings in the snow and sleet, always cordial and professional. BGE rescued me during a time when other companies were offering partial solutions that were not as stable considering my homes historic status for at least 30% more. This was nothing short of a miracle find. Worth every dollar and then some. Thank you for the exceptional effort.

Linda Dalo

20:54 17 Dec 20

We were having complicated dishwasher problems. The technician from BGE Home, Mr. Mervin John, was persistent in his work, which was not an easy task and he finally was able to fix the problem. He was professional, personable, efficient and a definite troubleshooter. Very happy with the end results! Thanks Mervin!

Alex Stapleton

19:27 08 Dec 20

I contacted BGE Home for an attic insulation estimate and installation. The price was prefect and my contact Paul was very good to work with! Very response, professional, and on-top of everything. Would highly recommend.

Mike Taylor

23:41 06 Oct 20

Sales person was very friendly and knowledgeable. Was planning I getting 3 estimates to replace my ac and gas furness and had a price in mind. BGE home was so low that I didn't even bother to get a 2nd estimate.

jeanette delgado-goe

22:22 28 Sep 20

Don Settle was the technician that visited my home. He was on time, took all precautions. He was friendly and informative. I will request him whenever I need service.

Allen Eghtesadi

16:10 17 Sep 20

Professional, experienced and honest people !

Learie mcdonald

21:05 16 Sep 20

Technicians were EXCELLENT and very Professional.

Denise Drake

17:25 08 Sep 20

I give this restaurant 5 stars. Outstanding crabs, Outstanding customer service.

Stephen Jones

20:46 05 Sep 20

Wow, what a hidden gem. Pleasant surroundings, outside dining available, and a fantastic menu. Definitely will be back again 🙂

Avi Lopin

20:59 12 Aug 20

I had a most pleasant experience with our Technician, Cameron Thomas, today. He was knowledgeable, patient and thorough. Checked our A -Coil ,Evap Line , and Refrigerant and ultimately determined our system was low on refrigerant which is why it was freezing over. One of the best I've encountered.

Edward Plamondon

16:07 07 Aug 20

Mary Rupp

18:35 01 Aug 20

I've used BGE Home several times over the years. Always have been helpful and friendly. More than competent. They come, get the job done and leave without any nonsense. Most recently, my hot water tank went up. I got 8 quotes. They were the 2nd lowest. Because of my previous experience I went with them. In fact, they were recommended by one of the other plumbers that I got a quote from.

Emma Ruth-Beck

21:33 24 Jul 20

Cameron Thomas was our technician. He provided our family with the highest professional level of quality service, support and insight. Mr. Thomas positively impacted our home system (air conditioning) through his corrective services, and made a lasting impression; which has created a solid foundation for our family to continue to use BGE Home services for repairs, maintenance and continued support in our home systems.

NICOLE ANDERSON

17:22 23 Jul 20

The serviceman was great. I told him exactly what was going on with air conditioning and he fixed it. I could feel the house getting cooler before he left. Also, I was able to sign up for maintenance plan that is affordable include with annual check-ups. Thank you!! I am cool and very pleased.

Jeffrey Jolliffe

22:11 05 Jun 20

I just want to share an my amazing experience with BGE Home. Yesterday, my air conditioning unit wasn't blowing cold air. I have a service contract with BGE Home and called to see when I could get a technician out to look at it. I was shocked when they said they could have someone out the next day. The technician, Don Settle, was right on time, very knowledgeable with over 30 years with the company, and took care of the problem right away. I couldn't be happier with the quick response time, especially since It was 90 degrees yesterday and high 80's today. Thanks Don, I hope to see you the next time I have problems, and it's always good to have a policy with BGE Home.Jeff

Ss Ss

22:42 01 Jun 20

Cameron Thomas came to install a part on my air conditioner and was very professional and polite. I was so impressed by his method of service and meticulous inspection of my unit that I only want him to work on my unit. Thank you so much for sending him to our home.

Roger Sterk

16:58 08 Apr 20

BGE Home did a great job for me. My heater wasn't working correctly. The serviceman came to my home and identified the problem and fixed it in reasonable time. It has been working fine ever since. In the winter time, you want to have heat. Nothing worse than a cold home, so BGE Home came thru again.

Andrew Clark

18:14 09 Mar 20

My wife and I scheduled repairs for our heating furnace for two separate issues and have not had any subsequent problems, thanks to the BGE Home team. As the one scheduling the appointments, I found the company's online experience to be a breeze and helped me avoid living in an icebox for too long. I also appreciate the techs taking the time to walk me through their diagnosis and what they wished to repair/how much it'd cost.

Becky Hoerst

14:19 02 Feb 20

The window was provided and I was promised a call when the tech was on his way. I received a call from the Tech when he was on his way; within the window promised. The tech arrived and diagnosed the problem within minutes. Provided a quote. Replaced the fan. All within an hour and a half window. The HVAC unit is running smoothly without noises in the walls. We have heat!

Chetan Paul

13:14 29 Jan 20

I called BGE home to replace our old gas water heater that broke down. The phone call was answered promptly by Sharon. She methodically asked the details of the old water heater model number. She explained in detail the replacement options and cost breakdown. She scheduled the install appointment for the very next day. The installers were very professional courteous and mindful of the property. Excellent customer service. Would definitely recommend anyone to try out their services.

Donald L

00:09 12 Jan 20

I had an electrical problem on Christmas Eve. Upon contacting BGE Home I was told that a technician would arrive at my residence within 1 hour. He arrived within that time frame and immediately began diagnosing my problem. His focus was on the job at hand. Upon the correct diagnosis he diligently began to correct the situation and restored the previously non-functioning outlets. I'm most appreciative to him for his determination. He was professional, polite and kept me well informed as progressed through the repair. Thank you.

Benjamin Barnett

18:18 13 Dec 19

I am not sure who is responsible for the quality of customer service at BGE Homes, but they should teach other companies how to be effective in interacting with customers. BGE Homes customer service is by far the most consistently high quality customer service I have ever had the pleasure of dealing with. The reps are always pleasant and helpful. The service in general is of high quality. This is the only company that I use for the maintenance of my home from the electric to my boiler system. I feel like I am always in good hands.

Bonnie Kispert

03:12 02 Dec 19

I had such a helpful, considerate young woman come to my home to offer her aid and assistance. With her help and advice I was able to get my problem taken care of. Her name was Key and she is the kind of employee all managers wish they had. KUDOS Key!!!!

Patricia Hill

22:02 08 Nov 19

Wonderful, polite, skilled, from phone staff to all technicians! They are efficient and do timely work. I recently relocated to area. I received a water bill for $98, called utility company as this was "impossible" for two elderly people. I called BGE to help me look for a leak. The well dressed & friendly tech. arrived the next day & would not give up looking & testing. He found the small leak in the hot water tank. The very next day my new tank arrived and a technician took out old one & put new one in. This was the beginning of a long lasting friendship. Any problem, electrical, plumbing, energy saving, BGE is my first & only call. Excellent, timely service by all.

Kathy S

17:39 14 Oct 19

BGE service tech John Orrson was out to do the annual service my furnace today and has been out in the past. John is friendly and thorough. Appreciate seeing the same tech. Highly recommend.

Michael Castagnola

15:31 11 Oct 19

Excellent response to HVAC problem. Your technician quickly diagnosed the problem and replaced the Capacitor. Problem solved. Technician was efficient and highly professional. Great job BGE Home.

Douglas Mosier

22:18 10 Sep 19

BGE home's sales team, technicians and customer service are always professional, thorough, and clear with their communication. I highly recommend BGE Home to get the job correct every time. Estimates are done well.

mo Al

15:43 16 Aug 19

I would like to express my sincere appreciation to John Orrson who is a service technician at BGE HOME. During his recent visit to fix our air conditioner, John showed his experience and knowledge of our air conditioning system. He was able to diagnose the issue and recommend a fix. He answered all of our questions professionally and courteously. John is a talented professional and sets a great example for the high standards performance of BGE HOME . We will ask for John Orrson the next time we need BGE HOME service. John's performance reflects the productive management style of his team leader and manager at BGE Home. Many thanks to John, his team leader and his manager at BGE HOME.

Samantha

15:47 25 Jul 19

We'd been without AC since last Friday (it's now Thursday) and had lost all confidence in BGE. Mr. John Orrson was the technician who helped me restore my confidence in the company. John was outstanding & had the air flowing within minutes.

Lisa A. Geraghty

15:22 22 Jul 19

Love BGE Home. Reasonable rates and service techs arrive within window promised. The fan motor on the indoor unit went bad a few days before a really bad heat wave - and the tech came out and kept it working until the new motor came in. John arrive Monday morning to install the new motor - and AC was back to normal within an hour.Online self-scheduling is great - and phone reps are always super helpful and courteous.

Lisa A. Geraghty

15:22 22 Jul 19

Bob Burch

16:24 18 Jul 19

Great service again from BGE Home. Had a leak under kitchen sink. Not only was Bill early but he fixed sink in no time. Very friendly and professional. Highly recommend BGE Home!

LaShanda L

12:01 12 Jul 19

We always receive professional and timely service from BGE Home technicians. I highly recommend for repairs and services you need in your home. They have repaired our washer, dryer, dishwasher, shower, HVAC, and maintenance on furnace.

Sharon Reichert

16:58 03 Jul 19

Don and Zenovia were awesome! I had a window of between noon and 10:30pm, I got a call from Don at 11:45am and they were here within 10-15min working on it and complete by 12:30. Professional ,courteous, and knowledgeable, they are a great team!

Andrea Lorenc

12:41 08 Jun 19

Originally I was upset because I was scheduled for an appointment and no one came. I took off work and waited all day. They told me one date and scheduled me for another. The manager Dave contacted me the next day and rescheduled me for a day that worked with my schedule. They came out and fixed my tub. It ended up being no cost to me. I am extremely happy. They made a mistake but definitely made the effort to make it right. I will continue to use BGE Home.

Stephen Sohasky

12:15 06 Jun 19

Annual inspection of HVAC went well. Part of the whole house policy that covers many appliances. It has been a good value over the years. The technician was courteous and professional. He was thorough getting the system ready for the summer season.

Gerald Turner

15:45 04 May 19

It took them awhile to figure out what was needed to fix the hot water heater but once that was done, it was all down hill. The thermostat and the whole burner unit was replaced and now we have plenty of hot water. So thankful for the wonderful job they did. And we’re thankful that BGE Home has such great people working for them.

Francis Merkle

21:47 25 Apr 19

Had my yearly air conditioner inspection done yesterday 4/24 by Cameron Thomas. What a pleasure it was to have somebody who was polite and professional. He explained everything he was doing and took the time to explain why I had problems last summer and. He didn’t rush in and out and made me feel that I was his most important customer. Thank you Cameron.

Edward Plamondon

17:07 17 Nov 20

My refrigerator freezer was not draining on the defrost cycle. Water/ice was building up in the freezer section. I have Smart Service so I contacted BGE Home and explained the problem. My appointment was verified prior to the appointment day. The service technician quickly went to work and cleared the blockage. This was a few weeks ago and the refrigerator continues to operate and drain perfectly. I am quite pleased with my Smart Service Plan and the response from BGE Home. Thank you for a job well done.On the morning of 11/17/2020, The BGE Technician called ten minutes prior to arrival to completed a yearly check on my natural gas furnace. The technician completed a checklist of items, completed a component electrical measurements check plus a few other HVAC related checks. The furnace was checked and tested, the condensation line and drain were cleaned. After the work was complete a customer checklist was emailed for my records. All work was covered under my Smart Service Plan. I am very pleased and impressed with the high level of expertise displayed by the technician to prepare my furnace for the upcoming Winter season.

Doris Wattz

17:31 18 Sep 20

We have a service plan for appliances and was originally told that my wall oven was not included. Later the same day, my husband called and spoke to a different person and we told IT was covered. How happy was I to hear that news. We made an appointment for them to come out and a few weeks later (only took them lest than 5 min) we were back in action. Very pleased with service rendered.

Caren Jagoda

00:19 27 Oct 19

Overall, I am satisfied with this company. I will say some technicians are better than others, and some are just excellent. BGE Home has been really good about working to get things right and billing us fairly. Also, have to say that Jason D in plumbing is one of the most excellent plumbers out there. He just knows his stuff and is so nice on top of it!

Kathy Brown

15:01 27 Sep 19

Guys are always good. But not sure they actually do all they are supposed to do -- such as draining the water off any heating pipes. Also I asked for a certain technician and made an appointment with him. My time was changed and he wasn't assigned. Fulfilling contract and request would be a good thing.

Sal Maccarrone

20:10 03 Sep 19

The pizza tasted ok but man the size of my personal pan has gotten smaller. They use to be bigger. The place feels and smells sorry. Don't think I'll be going back to this location but then again that's a pizza hut problem. They are not the cleanest