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Good Plumbing and Heating

Preferred Partner
737 Hagey Center Drive, Unit D
Souderton, Pennsylvania 18964
215-723-1141
Website
Book Now

Services

  • Heating Installation, Replacement & Service
  • Plumbing
  • Air Conditioning
  • Water Treatment
  • Bathroom Remodeling
  • Sump Pumps and Battery Backup Systems
  • 24/7 Emergency Service

Our History and Our Commitment

For more than half a century, Good Plumbing, Heating, and Air Conditioning, Inc. has been serving the greater Bucks-Mont area by delivering mechanical services of the highest quality.

Our history began in 1949 when Norman G. Good started a plumbing, heating, and air conditioning business in Souderton, Pennsylvania, known as Norman G. Good, Inc. In 1960, master plumber John Kratz joined the company and in 1973 was invited into partnership. His son, Rodney Kratz, began his career with Norman G. Good, Inc. in 1987. After many years building a reputable and reliable business, Norman Good retired in 1992. At that time, the company’s name changed to the current name – Good Plumbing, Heating, and Air Conditioning, Inc. and in 2004, Rodney Kratz became the sole owner. Rodney, along with his experienced management team, highly skilled technicians, and friendly office staff, continues to provide the community with a level of service befitting the company’s name and founder.

We pride ourselves on delivering plumbing and HVAC services of the highest quality to both our residential and commercial customers. While the expertise and dedication of the people at Good, Inc. are the foundation of our company’s success, the recommendations from thousands of satisfied customers contribute to our expanding presence in the community.

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Reviews

Good Plumbing, Heating, Air Conditioning, Inc
Good Plumbing, Heating, Air Conditioning, Inc
4.2
Based on 85 reviews
See all reviewsWrite a review
blauner vmd
blauner vmd
16:47 18 Apr 23
After coming into the office to an overflown Toilet, Goods came out within hours and had the problem solved quickly. Lee was our service technician and had the toilet quickly and explained some signs to look out for in the future.
Mike Ego
Mike Ego
17:22 20 Feb 23
these guys are great! Cody came out on time and serviced the heater, very nice and efficient. Love this company
Jill Geiger
Jill Geiger
20:22 28 Dec 22
We had a pipe break on Christmas eve in the clubhouse basement. Good Plumbing responded immediately to our call. The technician, Kevin, was extremely nice by contacting me throughout the night to let me know where he was on his schedule. He arrived at 9:30 p.m. on Christmas eve, fixed the pipe, and promptly reported back to me. He was so pleasant. I could not believe how nice he was due to the fact he was working on Christmas eve. Thank you, Kevin!!!
Heidi Neuman
Heidi Neuman
22:12 27 Sep 22
GOOD PlumbingMy husband and I have been customers of Good, Inc. on the plumbing side for a few years. The plumbing manager, Rick Kawano, did a walk-through at our previous home, and we immediately knew this was the kind of person/company you can trust to do work on your home.We recently purchased a home. Rick provided detailed estimates for work to be performed & straightforward pricing that helped us to prioritize which jobs should/could be done immediately & which might be able to wait. At no point in time has Rick ever suggested any repairs or replacements which were unnecessary, and that level of trust is a great thing!We opted to go with the recommended repairs related to our well pump. Mike, the excavator, showed up early to get work underway. Our techs from Good, Inc. were Dan & Steve. Their experience was apparent & that gave us confidence. Everyone was courteous, knowledgeable & equally focused on every aspect of the process – working well as a team to get the job done! They answered my questions & everything went smoothly. We will surely contact Rick to schedule work on other estimated jobs in the future. Thanks so much!
Chris N.
Chris N.
17:37 27 Sep 22
Bought a home & had our HVAC serviced by Good Inc. Alberto quickly determined the AC system was in good working order, but our unit only had back-up emergency heat which was in need of repair or replacement. Alberto showed the removed parts & thoroughly explained what was working / what wasn’t. He gave us options to repair OR replace the broken components. He was open & honest, and Alberto’s experience in his field was apparent.We were referred to the HVAC manager, Tom, who scheduled a visit to provide an estimate for a full replacement (our choice). Tom was straightforward with his recommendation(s) to meet the requirements of our particular home. He was even able to provide an accurate ball-park figure in person to help us know where we stood. Tom got back to us that same day with a very detailed estimate on work to be performed & pricing. While it’s no shock that supply-chain issues are prevalent, Tom navigated those issues well & kept us updated as he sourced the equipment.Our installation techs were Mike & Jayden. They were highly-focused & every aspect of their work was meticulous. The quality of the work they performed - night & day compared with our existing HVAC system! Mike & Jayden were willing to take the time to answer any and all questions, which we greatly appreciated. Tear down & clean-up work was outstanding; Jayden walked us through system operation both inside & out, making sure we were quickly up-to-speed & satisfied with our purchase. Mike & Jayden’s pride in a job-well-done was evident, and we’re very thankful to have heat now!
Greg Zimmerman
Greg Zimmerman
12:59 26 May 22
Great service and trustworthy team! They always arrive on time and deliver high quality work. Highly recommend
Nancy Shore
Nancy Shore
19:29 25 May 22
Can't say enough great things about Goods .. Called Monday with a leak in the Air conditioner in attic.. told them no hurry .. they were here in 2 days .. and that's amazing considering the amount of calls Monday Morning after a weekend in the 90's .. The Techs name was Ashley and she was amazing .. so professional and efficient.. and very personable .. Thanks to Goods and Ashley for taking such good care of us ..and the timely and efficient service.. could not recommended them more.
Christine Bricker
Christine Bricker
17:52 13 May 22
Gentleman Jim came to my home to view waste water line in home. Pleasant and professional. When he wrapped up showed us his findings and discussed moving forward. Overall good experience. Highly recommended by this customer.
Matthew Kocher
Matthew Kocher
18:38 19 Mar 22
Always helpful. Plumbers do really good work and take.the time to ensure.its done right
Janice Storms
Janice Storms
18:11 30 Oct 21
There willing to work with me and answer all my questions. And trust me I had a lot of questions. I can't recommend them enough
KayDee Pico
KayDee Pico
15:40 27 Sep 21
AC replacement in the middle of summer. My HEROES!Professional, friendly and incredibly responsive!, Also cleaned up before leaving. They saved our summer.Will always use Good!
Chris Bauer
Chris Bauer
13:19 15 Sep 21
Everything about the experience was professional from scheduling to completing the job. I needed a sewer inspection (With video) done so I could sell my house.The Short of it is that Chris, the Good tech, went above and well beyond to get the video that another company failed to complete. Chris was professional, courteous, honest and very efficient at getting the job completed. Chris was genuinely happy to help! Chris is the kind of guy that shows up, working for a professional business, but interacts with you more like a friend doing the job as a favor! Even the front office staff was amazingly helpful and polite at Good. Highly recommended for the sewer inspection process!My realtor originally had another company come out for the inspection and I have since told my realtor to update his contacts to include Good as a much better source when recommending a company for a sewer inspection (The other company was terrible - Zoom Drain).The Long of it is that after a terrible experience with Zoom Drain, (There's a negative review for Zoom Drain) I called Good in an attempt to schedule an appointment in short order. With settlement only a few days out, Good front office staff put me on hold and checked if there was any way they could rearrange the schedule to get me in for the person I requested (Doug, Based on a reference) but unfortunately there was no way it could be done. They had another tech, Chris, that was able to be onsite in a time frame that worked for me, so we scheduled it. Chris ended up on an emergency call in the early hours of the morning that ran a little late, but he was professional and called to let me know that he would be running late - very courteous. Once on site, Chris went right to work. I needed a video inspection of the line running to the house and the line running to the sewer main under the street. Zoom Drain failed to get the video part to the street and recommended water jetting the line at an additional $739 for a job they were already charging me $700 to complete (See their negative review). Good charged $84 per hour, but does not offer water jetting, I took the chance anyway. Chris was able to get the entire job completed, without water jetting, as well as assisting with another small piece of work that was required for the sewer inspection (Raising the clean out above grade) in less time than it took Zoom Drain to even find the right hole to look in. With everything Chris got done, as well as Good charging me for the parts Chris gave me to raise the vent above grade, the bill was still less than half of what Zoom Drain wanted to charge and Zoom Drain never even completed the job - again, see the personalized Zoom Drain review over there. To say the least, I am not happy with Zoom Drain and I would recommend that no one use Doom Drain. Good on the other hand, I am very happy with the entire overall process. My realtor originally used Zoom Drain and I have also since had the realtor update his contacts to use Good instead. Well done, thank you. I would highly recommend Good for any sewer inspection jobs. Thank you again!
Sally Kuykendall
Sally Kuykendall
21:26 19 Aug 21
Thank you to the crew who installed a new well pump after a serious lightning strike. We’ve used Goods for a number of plumbing services from leaking bathroom pipes to well pump repairs. Goods always offers prompt and professional services at a reasonable price. Today the crew went above and beyond. They had the pump replaced within hours of our initial contact. We are extremely grateful for their expertise.
Mikayla Vanartsdalen
Mikayla Vanartsdalen
14:03 06 Apr 21
Big shout out to Jeff for going above and beyond what was needed in our situation. Should be proud to have him on the staff! Thank you again.
Xcal Xcals
Xcal Xcals
17:57 20 Feb 21
Good work, very nice people but incredibly expensive.
Dennis Hillegass
Dennis Hillegass
17:15 26 Jan 21
The person that was send out was informative, did a good job, very conscientious, very knowledgeable, very happy with service, and cleaned up. I give him 5 stars.
Jamie Wojciechowski
Jamie Wojciechowski
23:34 21 Nov 20
Had a bit of a leak with our hot water heater and called Good Plumbing, Heating, Air Conditioning. The service team came out the next day and let me know they had to replace the old unit, and had one on the truck. The water heater was replaced in a few hours. Pricing was fair, service men where knowledgeable of the new replacement tank and warranty. Only negative is the young guy bringing in the new water heater banged up our walls and chipped a door. The two service men did not wear shoe coverings on our carpet.
Thomas Sudduth
Thomas Sudduth
01:16 18 Nov 20
I called Goods this afternoon with a water leak problem. I needed someone to come out and fix this leak as I was having a new floor installed and they could not finish the job until the leak was fixed. When I called Goods they called a service rep and told me he would contact me. It was later in the day and he would try to fit it in. Well, he was very quick to respond an told me he was on his way to our home. Came in and fixed the leak so our floor could be completed. I’ve used Goods in the past and they do excellent work at a fair price. I would never use another plumber company based on my positive experiences with Goods.
Amanda Zacharias
Amanda Zacharias
15:34 17 Nov 20
They came out and performed the job well but would not recommend. The price was outrageous and the wait time between finding the leak and fixing the leak took weeks.Out of the service triangle (quality, time, price) they hit only one by getting the job done. But not quickly, or cheap.
Emma Beckers
Emma Beckers
19:42 15 Nov 20
Very reasonable quotes, excellent service, very fast, did a great jib. Highly recommend!
Dennis Ross
Dennis Ross
16:06 01 Sep 20
Great company, quality work, very professional.
Greg Ricketts
Greg Ricketts
13:16 17 Aug 20
Water main line sprung a leak under my driveway. They were very informative and explained options clearly. Within days driveway was dug out, line fixed, driveway repaired, and back to normal just as they explained. Great work!
Stephanie Douglas
Stephanie Douglas
21:52 11 Aug 20
They are always professional. We have used them several times for sump pump install, hot water heater, and just everyday plumbing issues. Pricing can't be beat either.
Paul D. Gordon
Paul D. Gordon
14:42 29 Jul 20
These guys will take great care of you. They are regular folks that do a good job for a good price. I've had them in my home multiple times over the years. They installed a central air conditioning system that is very nice and the workmanship is top shelf. They've worked on faucets, well pumps, a sludge pump, etc. Every time they've been out I received excellent service.
Jennifer Mooney
Jennifer Mooney
18:03 22 Jun 20
I had Ben as my tech today. Just like in the past,. He was professional, courtesy, patient and just over all did a great job. They did have to delay there arrival time. But called to let me know and then arrived ON TIME for new appointed time. Nice Company. A pleasure to work with kind , professional people.
Vicki Rinker
Vicki Rinker
23:14 18 May 20
The best in the business!
M2 Loochinairo
M2 Loochinairo
11:56 18 Mar 20
A lot of people complain because they want something for free. Mr......Johnson, doesn't like "older techs". Cry me a river. News flash...most people can appreciate a seasoned tech over a tech who hasn't been servicing equipment for more than a month. As far as billing, im sure its the standard service call fee. An initial fee for sending a tech and then parts and labor. If youre not in the HVAC business don't complain because you sound like a cry baby who wants services and goods for free.
Janet Ann
Janet Ann
18:28 11 Mar 20
Today my techs name was Jeff. Right on time.Very personable, professional and as with all Goods Plumbing techs was willing to spend that extra few minutes explaining what...why and where. Highly recomended!!! Price is right...job always done right.home.
Daniel LaValla
Daniel LaValla
18:54 11 Jan 20
I called GoodPlumbing to repair a cracked toilet flange. I had to wait a few days because they were booked solid, but it was definitely worth the wait. The plumber from Good was punctual, professional, and efficient. I had the toilet disconnected and had the flange area cleaned so it only - took 75 minutes to repair. Good Plumbing's hourly rate was very reasonable $75 per hour - $125 for my total bill with parts and labor. I.T. Landes came to my house and even though I had the toilet removed and flange area cleaned, they refused to deduct it from the cost of them doing the job which they quoted at more than 3 times my total bill from Good Plumbing. The I.T. Landes plumber who came to my house told me they couldn't factor in the work I had done because they use a fixed fee schedule.
James Summerfelt
James Summerfelt
23:33 17 Nov 19
I have been with this company for years.I really enjoy the work atmosphere. I enjoy my coworkers as well. Good place to work
Page Six it's haute
Page Six it's haute
18:49 19 Oct 19
We just had our oil furnace replaced to propane. The crew Don sent to do the install were great. Courteous, meticulous and above all a professional install. Would recommend Good Plumbing to friends and family. Thank you, Maureen
Kevin Heayn
Kevin Heayn
16:10 23 Sep 19
Great service, great staff.
Gary Stutzman
Gary Stutzman
14:12 04 Jun 19
I have been using Good plumbing for over 20 years. They have completed repairs from a leaky toilet to replacing my well pump. They have always performed as expected of better. There charges have always been reasonable.
Daniel LaValla
Daniel LaValla
21:37 16 Mar 19
I called GoodPlumbing to repair a cracked toilet flange. I had to wait a few days because they were booked solid, but it was definitely worth the wait. The plumber from Good was punctual, professional, and efficient. I had the toilet disconnectedv and had the flange area cleaned so it only - took 75 minutes to repair. Good Plumbing's hourly rate was very reasonable $75 per hour - $125 for my total bill with parts and labor. I.T. Landes came to my house and even though I had the toilet removed and flange area cleaned, they refused to deduct it from the cost of them doing the job which they quoted at more than 3 times my total bill from Good Plumbing. The I.T. Landes plumber who came to my house told me they couldn't factor in the work I had done because they use a fixed fee schedule.
Daniel LaValla
Daniel LaValla
21:37 16 Mar 19
I called GoodPlumbing to repair a cracked toilet flange. I had to wait a few days because they were booked solid, but it was definitely worth the wait. The plumber from Good was punctual, professional, and efficient. I had the toilet disconnectedv and had the flange area cleaned so it only - took 75 minutes to repair. Good Plumbing's hourly rate was very reasonable $75 per hour - $125 for my total bill with parts and labor. I.T. Landes came to my house and even though I had the toilet removed and flange area cleaned, they refused to deduct it from the cost of them doing the job which they quoted at more than 3 times my total bill from Good Plumbing. The I.T. Landes plumber who came to my house told me they couldn't factor in the work I had done because they use a fixed fee schedule.
Ryan Lundrigan
Ryan Lundrigan
16:44 21 Feb 17
These guys were awesome. I had to have a hot water heater replaced during a snowstorm a few weeks ago. I found that the tank was leaking around 9:30am. I called them up and they were out to the house by noon. Took about 2 hours to complete the job. Excellent work and extremely fair pricing. I highly recommend these guys.
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