HomeServe Heating & Cooling of Long Island

Preferred Partner

91 D Moffitt Blvd
Bay Shore, New York 11706

(631) 665-3834
Website

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Services

Equipment installation, replacement and upgrades
Heating and cooling tune-ups
Heating and cooling tune-up memberships
Low cost home repair loans
24/7 emergency hotline

HomeServe of Long Island is focused on providing quality customer service and top-of-the-line repairs and installations to address your home heating, cooling, and water heater needs. We offer all our services throughout Long Island, and our technicians are local, licensed and insured. All of our services are designed to deliver dependable whole-home comfort, and repairs are covered by our Done Right Guarantee for 12 months.

We’re available 24/7 to answer your call and can have an expert dispatched to your location in no time.

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Reviews

HomeServe of Long Island

4.6

Based on 700 reviews

See all reviews Write a review

James Tonon

00:42 21 Apr 23

the service was very responsive as it was a holiday. Nelson stayed to repair three separate problems and bleed the system when he probably could have left after fixing the valve which prompted my call. That's good people ! Thanks again

Rustic Home

12:19 01 Apr 23

They are a great company and offer a great service. The only thing that kept me from giving five stars is that none of the repairmen that show up to your door, show up with their Identification badge and picture displayed on their shirt.I would like to know who I’m letting into my home and it makes it easier to refer to someone by name when it’s in front of you. Receiving a receipt of services performed wouldn’t be a bad idea either, it makes it easier for me to refer back to the receipt of the last time a tech was at the house.

Md Saiful Islam Suman

17:14 23 Feb 23

They are very professional. I am happy to their services. Also they do responses very quickly and on time . But only I don’t like their long window’s schedule time period. Otherwise they are excellent and recommend for you. Thanks

Roger Narendran

14:52 21 Feb 23

Lost heat in one room during a cold spell. I called in the morning and they had a technician at the house that same afternoon. He diagnosed the problem and fixed it. He was honest to say the problem is going to require an expensive part replacement, but for now wait and see if it malfunctions again. Everything was covered by the service contract, so no money out of pocket for me. The biggest thing was the prompt response and the peace of mind it provides.

Saray Simo

21:26 25 Jan 23

Always available and respond quickly to emergencies. Staff is knowledgeable and professional. My family and I are very thankful for the services provided and we ensure to always have an active contract with HomeServe.

Margo Alexander

20:18 05 Jan 23

I have had a contract with HomeServe for over 10 years. Their technicians and installation guys are the best! A few years ago I had an emergency failure of my heating system on a very cold January day. After 2 visits to make repairs, the system suddenly and completely died. Within hours a salesperson visited my home, explained the options available, and recommended a very affordable plan. I was able to get on the spot financing, and they scheduled the installation in 2 days! They even provided space heaters for my bodily safety and to protect my pipes from freezing! Outstanding!!! Any repairs I've ever needed were handled quickly and responsibly.

Mohammad Khan

20:45 02 Nov 22

Extremely professional & courteous, and of course excellent at what they do to help us maintain a fully functional heating & A/C system in our house.

Cynthia V

22:02 05 Oct 22

The HomeServe company is reliable and the work is performed with knowledge and care. This is important when needing service. HomeServe services our heat and central air-conditionin for over 25 years. We recently had our central air replaced. The work was done within 2 days. The workmanship was quality and I recommend working with HomeServe for all your household repairs from plumbing to electrical.

Terry Strassberg

15:06 09 Aug 22

AC not working on main level on a very hot day. Called HomeServe & they scheduled a technician on the same day. Kevin arrived as scheduled & immediately diagnosed the issue as a Nest thermostat problem.Nest had already been there twice to address. I instructed Kevin to remove the Nest thermostat & reinstall the old one. He did this quickly & seamlessly. AC worked immediately & has continued to work well.Kevin was an excellent technician; polite, accommodating & knowledgeable. Turned a real concern to a good finish.

Andy F.

20:00 19 Mar 22

Our boiler was only working intermittently and we called HomeServe of Long Island as we have had a service contract with them for years. The response was almost immediate, the technician was professional and friendly and was able to diagnose and repair the problem very quickly!!! I highly recommend them!!!

T Rebello

21:22 24 Feb 22

The technician was very knowledgeable and friendly. It’s very cost effective way to maintain your heating and cooling system.

wiliam shaw

14:13 03 Feb 22

Very professional on time neat .I was told that I needed a new boiler a week ago and was told by the technician that they would be in touch ver soon being that the temp was in the teens called back asking why no one has contacted me about replacing the boiler and still have not heard back from them a week later

Daad Deeb

03:58 28 Jan 22

Best service ever, they did an amazing job on installing a new gas burner. Very professional and efficient, the pricing is reasonable.

Alexander Deeb

00:43 22 Jan 22

We needed a new boiler for the house so we can have reliable heat and hot water. We got quotes from several other companies, but HomeServe had the best offer. They did more work for a lower price and were pleasant to deal with throughout the entire process.Every time they told us they would come at a scheduled time, they came right on time. The salesperson who gave us the quote was at the house right at 8 AM. The people who came to install the heating unit were at the house just before their scheduled 8 AM time.They told us the heating installation would take 1 - 1.5 days, so we were prepared to not have heat or hot water for a day. But they finished the installation in about 6 - 7 hours. We were delighted. The technicians were very respectful and professional the entire time.I would highly recommend HomeServe to anyone considering them!

Nicholas A. Jr. Daddona

20:36 23 Dec 21

The technician was very professional and knowledgeable. He also shared with me the cause of the problem and how he was going to fix it.Company had extremely fast response time and the cost if highly recommended.

Al Fioretti

14:20 04 Feb 21

Best place to work that I've ever been at company takes care of their employees employees take care of the customers everybody tries to give five star service

J TAR

17:53 02 Aug 19

We needed to have our home central air conditioning system replaced. The unit was from the 80's and while it worked, the engergy company was getting rich. :)We called in a number of contractors to get estimates, the numbers were all about the same, but the quote process was not. A few contractors gave us quotes by phone others arrived with quick estimates, but we felt most confident with HomeServe Plumbing & Heating of Long Island - Farmingdale, NY.First to arrive from HomeServe was Chris who gave us the quote, but not without carefully looking at the old system, electric panel and crawling into the attic. He was detailed and understanding of our current installation and needs (both functionally and financially). We battered Chris with our requirements :) and he stood up to our demands, but most importantly NEVER compromised on the long-term quality of what he was suggesting. That's really important with this kind of major investment, because really who needs a central air conditioner that is cheap, but breaks down when you need it most -- or is poorly installed to meet your needs and can't be maintained. Chris didn't allow that to happen -- but again this was just the quote process.Installation occurred about a week later (amazing -- and during the summer… other guys needed weeks .. one suggested calling back in the Fall).On install day Matt and Campbell showed up ready for action. I had no idea what to expect, but what I wanted was total excellence … and that's exactly what was delivered.I'm an old service guy myself, and I have always believed the motto; "Sales Sells Once, but Service Sells Forever". These guys at HomeServe, Farmingdale understand that thinking and it is evident in their work.Firstly, they were neat and clean, informing, methodical and totally respectful. They knew what to do and they worked as a team to get it done. For me, that's huge - As a customer, the most disgraceful and worrisome thing to see is workers arguing on the job while working on your precious home.It was truly impressive, how these two guys worked so closely as team, under not so pleasant conditions -- it was really HOT -- but they were apparently not affected and it was something wonderful and unique to just watch.But here is the most fantastic thing -- and if you're considering doing this kind of work watch out for this one….DO IT RIGHT, DON'T CUT CORNERS & MAKE IT SERVICEABLE..The old unit was put in kind of slapshot - the air exchanger unit (big thing in the attic that cools and blows air) sat on beams with thin pipe to send out the evaporated water and the conduit was just thrown around, with splitters and just taped together. Not only was it inefficient but it was not very servicable at all and potentially damaging to our home (if that thin pipe cracked). Things break - so service access and proper installation is essential and that's the most fantastic thing HomeServe did -- they made the total install servicable and solid. They repositioned the air exchanger, hanging it from the rafters, installing thick pipe to get out any water and they installed all the conduit through the rafters and off the attic floor. It was beautiful for this old service guy to see what they did up there (see attached photo). When completed they invited me up to the attic and while before I could barely move, now it was totally open - that's huge… it was amazing… they just did it that way because it was the right thing to do.Finally, on this day the Big Cheese - Tim Christie (owner) - made a surprise visit to inspect the work. He climbed up to the attic and gave his final ok…. and our AC is so perfect.. Sized right and installed to Service Standards….it makes me proud to write this review.There are a lot of other little important things that happened along the way - and I will stand as a customer reference anytime for these guys! (I took lots of notes and photos to back up my words.)Thanks again to Chris, Matt, Campbell & (Carl for the added muscle to get the new unit up top) and Tim Christie.