HomeServe Heating & Cooling of Staten Island

Preferred Partner

4295 Arthur Kill Road, Suite 2A
Staten Island, New York 10309

347-535-8224
Website

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Services

Equipment installation, replacement and upgrades
Heating and cooling tune-ups
Heating and cooling tune-up memberships
Low cost home repair loans
24/7 emergency hotline

HomeServe of Staten Island is focused on providing quality customer service and top-of-the-line repairs and installations to address your home heating, cooling, and indoor air quality improvement needs. Serving Staten Island, we are committed to your comfort and safety. Our technicians are local, licensed and insured. All of our services are designed to deliver dependable whole-home comfort, and repairs are covered by our Done Right Guarantee for 12 months.*

We’re available 24/7 to answer your call and can have an expert dispatched to your location in no time.

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Reviews

HomeServe of Staten Island

4.6

Based on 551 reviews

See all reviews Write a review

Daniel Rizzo

19:02 28 Nov 24

Great and seamless experience. The tech was exceptional. On time and full of useful information. Taught me a few things to do in case of an emergency. Cleaned my filter and put it back in. Very personable and efficient. Would request him again. Recommend highly.

Joan Fernandez

14:13 21 Nov 24

Mike, Vin and Peter did a terrific job installing my HVAC system! They were very courteous and respectful of us and our property. They used clean drop cloths to protect the new rug . Mike advised us on how the system works and what type of intake grille to purchase (no one ever mentioned this grille before Mike did). Vin patiently instructed us on how to use the new thermostat. Peter made sure everything was cleaned up. What a great team! Also, many thanks to the Home Serve Tech, Eugene, for making us aware of the leasing program in the first place (didn't know a thing about it until he told us), and thanks to Brendan, Sales Manager, for spending the time to explain the leasing program and answer all our questions. Thanks to Maria for scheduling our installation; she is a lovely lady. Everyone one of these people mentioned is so respectful and knowledgeable; it was a pleasure dealing with them all. Thank you for a great experience!

Harold DeJesus

14:52 31 Oct 24

Subscribed and made an appointment, they came quickly, cleaned the hvac and gave me some advice on a piece they thought needed replacement. A person came the following week and fixed it. I feel it's well worth it to have the service.

Debra Taylor

15:16 13 Oct 24

Highly responsive to customers! Always provides needed service promptly. The technicians are fully vetted and are courteous and knowledgeable! I am at ease knowing I have everything in my home covered by Home Serve!

Sal D

17:37 06 Aug 24

Had to wait a day and half for the parts but that's understandable. Otherwise they made initial visit fast and when parts came did Joe and all is good

Courtney Lalanne

17:16 06 Aug 24

They were able to solve our AC unit issues extremely fast. They were professional, accurate and we were their first stop of the day. Highly recommend.

Norman Koller

16:28 26 Jul 24

Our a/c was blowing warm air. I made an appointment on line for the next day. A tech came on time and replaced the capacitor, total time about 10 minutes. Couldn't ask for any better.

Beverly Clinton

10:09 19 Jul 24

The job done was completed to schedule especially given the current heat wave. However, I would like to recommend just a few tiny adjustments: 1. Please clean up spare wire clippings, tapes, and stray (black) adhesive stuck on the floor. 2. Please wear shoe coverings because technicians are constantly trudging from the outside to the inside of our homes. 3. Please put garbage in the garbage (e.g. stray water bottles) and leave the toilet seat down

Christine Bermudez

15:37 05 Jul 24

My Service Tech, Gene explained what was causing the leak in my unit and quickly resolved the issue. He acted in a professional manner and was extremely informative.

Jessica Jacobs

13:27 23 Jun 24

Although I am not on Staten Island any longer, I still have my HOME SERVE contracts and when I realized my hot water wasn't getting HOT, I called for service. The gentleman that came, completed the inspection of the hot water heater and immediately determined that what I needed was a new thermostat and dial in the hot water heater, and not a replacement of the hot water heater. He changed the part and within 15 minutes, I had hot water again. I can't say enough about Home Serve, They came the day I requested and were right on the money as far as a diagnosis and repair.

Susan

13:53 14 Jun 24

I have to admit I was dubious about HomeServe, but they came through.The tech they sent, Chris, was pleasant, explained what he was trying and why. He had to replace some parts, but eventually he got the pilot on the water heater to relite and stay lit.I would recommend their service.

LINDA FALOTICO

00:34 14 Jun 24

The Technician Stephen arrived on time.He diagnosed my issue immediately and explained the issue to me in detail.I agreed to have the issue resolved even though there was an extra charge not included in my service plan.Stephen fixed the problem and let my A/C run to ensure the problem was resolved before he left.I would recommend Stephen to anyone requiring service from Home Serve.In the event another issue may arise with my A/C or Heat I would like Stephen to take my job number.He was very polite and explained things that needed to be fixed in a manner that I would understand.Please recognize that Stephen is an asset to your company and should be praised by Management.Service with employees like Stephen will help increase your customer base.I would recommend your Company to anyone needing service because of this visit.Thank YouLinda Falotico

Lisa

12:09 09 Jun 24

To be honest with you, since my family joined HomeServe, & it’s been a couple of years with my parents home, my daughter’s home & my home, not 1 bad experience. No pressure to join & their pitch is informative before any commitments. Inexpensive & a choice to choose which Payment plan works best for you! I recommend because you never what can & will go wrong in your home! I love all the professional Man & HomeServe! Get the plans needed now & I promise you, you will have NO regrets!!! Be wise about your home & spending! PERIOD!

Florence Hui

14:36 08 Jun 24

Thank you for sending Vincence to us.This was the second time he was sent to us and the first time was fixing the A/C problem. He fixed it quick and right.This was the second time he came to us within a week. What a coincidence. This time was the problem with our heating.He is experienced and know exactly what the problem is.He fixed the problem right away.He is knowledgeable and sincere.Thank you very much for your promptness to help by sending a capable and friendly repairman!

Susan Santiago

17:29 03 Apr 24

I have used HomeServe for installation and repair needs and have always been satisfied with the service. I am happy to recommend them.

Donna Forminio

20:42 02 Feb 24

knowledgeable technicians, quick response time and very professional. have had HomeServe for years and have been pleased with the service.

Waleska Serrano

14:43 01 Feb 24

Don't know what we’d do without Homeserve. They have resurrected our boiler! Technicians are diligent in diagnosing the problem correctly and making sure it is fixed. They even call to follow up. The best advice I give to new home owners is GET HOMESERVE!

Lucille Seifer

21:34 16 Jan 24

I trust Home Serve for absolutely great service. Everything is done in a very neat and efficient manner. Workers are very pleasant and polite.

Sitting with Sally

21:00 19 Dec 23

On October 23, 2023, I spoke with Tanya and specifically informed the young lady that I wanted coverage for a tune-up on my heater aka boiler. I also obtained interior plumbing and gas line. The young lady informed me that I would have to wait for 10 days and I called on November 2, 2023; and was informed that I don't have coverage for a tune-up. I called on November 2, 2023, and was informed that my plan does not cover the tune-up. I requested that a supervisor call me and no one did. I called again today November 3, 2023, and spoke to Logan, who was very professional was trying to get the issue resolved. Specifically, he was trying to get the 10-day time period waived, because I need to cancel and purchase a new plan that would cover the "tune-up". Long story short he sent an email to Britany requesting the waiver she said that she is not inclined to believe me and that the original call had to be pulled. I requested that the phone call be pulled because I specifically remember that Tanya told me to call her on November 2, 2023, to schedule the tune up. It is insulting to think that Britney believes that I have nothing better to do then lie about this. *******Update the Secretary of the Corporate HQ called me all resolved. Excellent customer service

Ruby Weiss

17:41 10 Nov 23

Dan with HomeServe was great, He was friendly, professional and on time. He had the part on his truck and did the job in 1.5 hours. He installed a new Aquastat Relay and cleaned the plates. Great job!

Carlton Ferebee

15:30 15 Sep 23

The installation team was outstanding. They arrived on time, they were courteous and explained the process of removing and installing HVAC system. They also left the work area neat and clean. Great job!!

Greg M

17:18 29 Aug 23

Was eperiencing a no hot water issue with my Navien heater and contacted HomeServe immediately. Recieved same day afternoon response and issue was quickly resolved. My Technician was very professional and knowledgable.

Greg M

13:23 24 Aug 23

Was eperiencing a not hot water issue with my Navien heater and contacted HomeServe immediately. Recieved same day afternoon response and issue was quickly resolved. My Technician was very professional and knowledgable.

Lana Albano

14:08 22 Aug 23

My water heater cracked and I wasn't home. I called HomeServe and within hours, the technicians came and removed and reinstalled a water heater. Professional, quick and friendly.

Karoline Plescia

16:11 05 Aug 23

HomeServe responded and made appointment right away. Technician was on time friendly and resolved my issue with air conditioning Would recommend HomeServe.

PRIVATE D

15:10 08 Jul 23

I request the same technician to come and maintenance my furnace because he is great, knowledgeable, experienced and very friendly. Chris cleans up after his jobs and double checks the system before leaving.

joe siano

11:51 18 May 23

I called in morning for appointment on very hot day and they came the same day. Problem was fixed promptly. The technician Panama was top notch. He explained everything to me and what was being fixed. He was very professional and friendly and extremely knowledgeable. He offered the best customer service one can ask for.

Patricia DelGaudio

01:18 03 May 23

My repair person was prompt and courteous. He spent a great deal of time and made sure my a/c unit was working correctly.

T F

14:51 22 Apr 23

Homeserve has been a life saver. We have the heating, AC and water heater plans and have used them all! They always come quickly and fix the issue! It’s the insurance policy you don’t want to use but grateful to have when you do!

Ashton Laurent

16:49 20 Apr 23

Our technician called first and arrived when he promised. He was skilled and efficient and solved our heating issues.

Ronald Salinger

14:42 16 Mar 23

Excellent service. Problem diagnosed and repair made.

Thomas Savino

16:45 02 Mar 23

Got a quick appointment, excellent service, and problem solved.

carol Bratton

16:49 22 Dec 22

The tech identified the problem immediately and provided prompt, courteous and professional service.

Rusi Bajue

15:07 01 Aug 22

So far nothing but positive experiences. Homeserve reps are professional and very informative. Appointments were made on the spot. As far as the techs, professional, knowledgeable and detailed. They made sure there were no other issues before they left.

Ishan Kumaraswami

17:09 02 Jun 22

The technician was able to find the fault and quickly rectify it

richard rodriguez

23:31 30 May 22

Great service and the technician was awesome figured out the problem right away and very friendly

Sirius MJS

13:56 19 Feb 22

The technician was quick and efficient. The problem was resolved.

James Jordan

17:40 05 Feb 22

Great service. However, one of the service technicians came out to my house and told me that it would take a week for the part to arrive. I called customer service to see if they could speed up the process because temperatures was supposed to to drop later that evening and I have a baby in the house. Somehow they got the part the same day and the problem was solved.

Vladimir Laevsky

22:55 06 Jan 22

Good timing, professional work.

Jb23 Oco

16:53 02 Dec 21

Service tech extremely knowledgeable and professional. Highly recommend!

Jerrier Atassi

10:05 20 Oct 20

The team was just great. Diagnosed and replaced the Tayco relay board with ease. They even gave me a temporary fix while the board was on order that also worked great.