HomeServe Heating & Cooling of Staten Island

Preferred Partner

4295 Arthur Kill Road, Suite 2A
Staten Island, New York 10309

347-535-8224
Website

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Services

Equipment installation, replacement and upgrades
Heating and cooling tune-ups
Heating and cooling tune-up memberships
Low cost home repair loans
24/7 emergency hotline

HomeServe of Staten Island is focused on providing quality customer service and top-of-the-line repairs and installations to address your home heating, cooling, and indoor air quality improvement needs. Serving Staten Island, we are committed to your comfort and safety. Our technicians are local, licensed and insured. All of our services are designed to deliver dependable whole-home comfort, and repairs are covered by our Done Right Guarantee for 12 months.*

We’re available 24/7 to answer your call and can have an expert dispatched to your location in no time.

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Reviews

HomeServe of Staten Island

4.6

Based on 632 reviews

See all reviews Write a review

Vincent Russo

14:59 24 May 25

The day of install. Air handler wasn't properly installed. Called home serve for a problem of a lot of condensation.They sent derek one of the top Technicians Remodified the Plymouth. SoAir handler can fit into the PAN correctly. Did a fantastic job.

Frank Carabello

16:36 23 May 25

Home Serve has been my number one service plan group for a number of years. My first encounter with them was with a drain issue and they immediately responded and made the repairs within several days due to parts that had to be ordered, but did a great job including with the clean up, as if they were never there. Recently had work done to my AC unit leaking water, one call and repaired the very next day. I have recommended them to family and friends with 100% approval.

Greg

12:33 17 May 25

I purchased a new furnace, evaporator coil and air conditioning unit from Homeserve and had them installed by Homeserve. A solid 10 across the board. The sales rep was thorough, professional, and took the time to explain all the details. He was very personable and responsive. The installation technicians were on time, completed the installation with no problems at all, and left the house as though no one had even been there. I cannot say enough about how smoothly this went. Thank you very much, Homeserve!!!

Debra Sugarman

17:26 05 May 25

Service team was friendly, professional and efficient. Our issue required two visits and each time they didn't keep us waiting appreciated that very much.

Johnnie Katsimanis

19:38 02 May 25

I am very please and satisfied with this Company they have serviced installed and continue to take care of my heating and cooling system. Never a problem with them and always getting me the fastest appointment available including same day service for emergencies.I would recommend this company to everyone.

Natosha Baskin

12:27 01 May 25

Antoine came and did a wonderful job he assessed the situation and the problem and made the necessary updates and corrections. Great job!! and I am so glad that HomeServe is here whenever I need them in an emergency situation!!Thank you!💪🔥

skwoznyachok

21:39 20 Apr 25

Amazingly fast service! On Tuesday night I scheduled an appointment for next day, Thursday, as required. On Wednesday morning local team called me and offered immediate service - and completed it, fast and clean. They replaced the water heater and take the old one, all for very reasonable price.Great job, guys!

Carm G

13:20 18 Apr 25

"The HomeServe Sales and Installation team was timely and outstanding! They were highly professional, well-organized, and thorough in explaining how the equipment works. Thank you all for a job well done!"

Sam H

17:35 15 Apr 25

Replaced my 10 year old 50 gallon AO Smith a new one. On time. Done in about an hour. Courteous. Clean. Was careful to make sure no gas or water leaks at the new connections. Took the old tank with them.

Peter Silecchio

16:33 02 Apr 25

Great Monthly Fee. Great Customer Service. They come with in hours of a service call and always do a great clean job. I hade HomeServe Replace my home Central AC System and Dod a Great Job and used High Quality Products and for the best low price. They also replaced both my water heaters the same day and Best Quality Heaters. They Service my AC and Heat and Provide Free Start Up Service every season.

William Harding

19:22 11 Mar 25

Friendly, professional, service. The technician introduced himself, then went to work identifying the problem. He answered my questions, and promptly identified the problem, which he remediated, replacing a faulty zone valve, which he had on his truck.

Harry Sirkin

02:00 01 Mar 25

Your technician Derek was very Professional, courteous and efficient. Derek is very skilled and knowledgeable, he worked very organized and neatly. He quickly resolved our boiler problem. Thank you Derek and HomeServe

Maria Cataldi

17:37 23 Feb 25

Many thanks to Dereck who came back to my house twice the same day to make sure that we had heat. Thank you to the dispatcher and team that made that happened! Very grateful for their service and prompt response,

Jacqueline Dupree

15:34 16 Feb 25

We recently noticed that the temperature in our house was starting to drop on its own. When we checked cool air was coming out of the vents. We immediately called Homeserve and explained the situation, and a technician was dispatched to our home early the next morning. The technicians name was Mike, and he tested the system and was able to fix the problem right away. Mike, was very professional and he explained the problem to us. He told us what was going with the system, and he explained it in a way that we were able to understood. We're glad we have a heating and cooling contract with Homeserve.

Al Diovanni

15:23 30 Jan 25

On both occasions technicians did a great job (Gene, Mike, Jose) did a great job and they came right away.PFB two (2) problems unrelated to technicians that need to be addressed ASAP:(1)But as I have told the parts department on numerous occasions that the parts vendor they use gives us defective inferior parts and their parts vendor must be replaced effective immediately: for example in less than a month, same parts (flywheel and motor and another part) broke and had to be replaced. We had to sleep with our coats (it was very cold at that time) until technician came and replaced parts.(2)The website is a disaster: It will not allow me to make appt (says there are no appts 3 months into the future) and then I have to play with their telephone script so as to speak with customer service agent to make the appointment manually. Note that I have 3 medical emergencies in my house so when furnace breaks it's always an emergency until it's back up and running.

Timothy Quinn

13:50 16 Jan 25

I had an issue with one of the zones in my home as well my expansion tank bladder broke. This causing the heat to be shutdown. HomeServe was there first thing in the morning and the technician (Verdija) quickly assessed the issue. He replaced the expansion tank and bled the system. He also called in the plumbers to replace one of the circulating pumps. Signing up with HomeServe was one of the best decisions we made.

Alan Newman

17:53 03 Jan 25

The Homeserve service for our heating system started beautifully with the appointment making process. Later, when the engineer came he was able to get our system up and running within an hour. He pointed out the part of the system flooded the electronics, and that after several cycles, the computer might fail again. He would try to order a new circuit board. The following Monday, a supervisor came by to see if the system was still running. He determined that there was no permanent damage and the new circuit was unnecessary. It’s been nearly a month and the system is still at it! Thank you, Home Serve, for your professionalism and commitment to care!

Joann Olbrich

07:05 27 Dec 24

It was easy to make an appointment. Homeserve kept in touch with me about the appointment. The technician gave me alternatives for my water heater, which needed to be replaced. The Homeserve team took away the old water heater and and installed the new one very quickly.

Yevgeniy Zeldin

05:34 25 Dec 24

I have been a customer for more than 20 years and HomeServe team always delivers top service. This time my 30+ years old Carrier HVAC heating system failed and has been fixed within a day with original part replaced, truly amazing. From scheduling technician to job completion, just everything has been done professionally and as fast as possible. Really appreciate service provided by the team, beyond expectations.

DEBBIE BACHMEIER

21:10 20 Dec 24

Been using Home Serve for over 15 years. Excellent service high quality people in the office and in the field. Pleasant as always and I am very happy they recued our situations every time. Great Job I am happy to be a client

Sales

15:26 04 Dec 24

Very satisfied with this service, the appointments are very close to one another if not the same day, given the fact that I scheduled a technician during season peak time. They do exactly what they say and replace any damaged part on your boiler. Very happy with them

Daniel Rizzo

19:02 28 Nov 24

Great and seamless experience. The tech was exceptional. On time and full of useful information. Taught me a few things to do in case of an emergency. Cleaned my filter and put it back in. Very personable and efficient. Would request him again. Recommend highly.

Joan Fernandez

14:13 21 Nov 24

Mike, Vin and Peter did a terrific job installing my HVAC system! They were very courteous and respectful of us and our property. They used clean drop cloths to protect the new rug . Mike advised us on how the system works and what type of intake grille to purchase (no one ever mentioned this grille before Mike did). Vin patiently instructed us on how to use the new thermostat. Peter made sure everything was cleaned up. What a great team! Also, many thanks to the Home Serve Tech, Eugene, for making us aware of the leasing program in the first place (didn't know a thing about it until he told us), and thanks to Brendan, Sales Manager, for spending the time to explain the leasing program and answer all our questions. Thanks to Maria for scheduling our installation; she is a lovely lady. Everyone one of these people mentioned is so respectful and knowledgeable; it was a pleasure dealing with them all. Thank you for a great experience!

Harold DeJesus

14:52 31 Oct 24

Subscribed and made an appointment, they came quickly, cleaned the hvac and gave me some advice on a piece they thought needed replacement. A person came the following week and fixed it. I feel it's well worth it to have the service.

Debra Taylor

15:16 13 Oct 24

Highly responsive to customers! Always provides needed service promptly. The technicians are fully vetted and are courteous and knowledgeable! I am at ease knowing I have everything in my home covered by Home Serve!

Sal D

17:37 06 Aug 24

Had to wait a day and half for the parts but that's understandable. Otherwise they made initial visit fast and when parts came did Joe and all is good

Courtney Lalanne

17:16 06 Aug 24

They were able to solve our AC unit issues extremely fast. They were professional, accurate and we were their first stop of the day. Highly recommend.

Norman Koller

16:28 26 Jul 24

Our a/c was blowing warm air. I made an appointment on line for the next day. A tech came on time and replaced the capacitor, total time about 10 minutes. Couldn't ask for any better.

Beverly Clinton

10:09 19 Jul 24

The job done was completed to schedule especially given the current heat wave. However, I would like to recommend just a few tiny adjustments: 1. Please clean up spare wire clippings, tapes, and stray (black) adhesive stuck on the floor. 2. Please wear shoe coverings because technicians are constantly trudging from the outside to the inside of our homes. 3. Please put garbage in the garbage (e.g. stray water bottles) and leave the toilet seat down

Christine Bermudez

15:37 05 Jul 24

My Service Tech, Gene explained what was causing the leak in my unit and quickly resolved the issue. He acted in a professional manner and was extremely informative.

Jessica Jacobs

13:27 23 Jun 24

Although I am not on Staten Island any longer, I still have my HOME SERVE contracts and when I realized my hot water wasn't getting HOT, I called for service. The gentleman that came, completed the inspection of the hot water heater and immediately determined that what I needed was a new thermostat and dial in the hot water heater, and not a replacement of the hot water heater. He changed the part and within 15 minutes, I had hot water again. I can't say enough about Home Serve, They came the day I requested and were right on the money as far as a diagnosis and repair.

Susan

13:53 14 Jun 24

I have to admit I was dubious about HomeServe, but they came through.The tech they sent, Chris, was pleasant, explained what he was trying and why. He had to replace some parts, but eventually he got the pilot on the water heater to relite and stay lit.I would recommend their service.

LINDA FALOTICO

00:34 14 Jun 24

The Technician Stephen arrived on time.He diagnosed my issue immediately and explained the issue to me in detail.I agreed to have the issue resolved even though there was an extra charge not included in my service plan.Stephen fixed the problem and let my A/C run to ensure the problem was resolved before he left.I would recommend Stephen to anyone requiring service from Home Serve.In the event another issue may arise with my A/C or Heat I would like Stephen to take my job number.He was very polite and explained things that needed to be fixed in a manner that I would understand.Please recognize that Stephen is an asset to your company and should be praised by Management.Service with employees like Stephen will help increase your customer base.I would recommend your Company to anyone needing service because of this visit.Thank YouLinda Falotico

Lisa

12:09 09 Jun 24

To be honest with you, since my family joined HomeServe, & it’s been a couple of years with my parents home, my daughter’s home & my home, not 1 bad experience. No pressure to join & their pitch is informative before any commitments. Inexpensive & a choice to choose which Payment plan works best for you! I recommend because you never what can & will go wrong in your home! I love all the professional Man & HomeServe! Get the plans needed now & I promise you, you will have NO regrets!!! Be wise about your home & spending! PERIOD!

Florence Hui

14:36 08 Jun 24

Thank you for sending Vincence to us.This was the second time he was sent to us and the first time was fixing the A/C problem. He fixed it quick and right.This was the second time he came to us within a week. What a coincidence. This time was the problem with our heating.He is experienced and know exactly what the problem is.He fixed the problem right away.He is knowledgeable and sincere.Thank you very much for your promptness to help by sending a capable and friendly repairman!

Susan Santiago

17:29 03 Apr 24

I have used HomeServe for installation and repair needs and have always been satisfied with the service. I am happy to recommend them.

Donna Forminio

20:42 02 Feb 24

knowledgeable technicians, quick response time and very professional. have had HomeServe for years and have been pleased with the service.

Waleska Serrano

14:43 01 Feb 24

Don't know what we’d do without Homeserve. They have resurrected our boiler! Technicians are diligent in diagnosing the problem correctly and making sure it is fixed. They even call to follow up. The best advice I give to new home owners is GET HOMESERVE!

Lucille Seifer

21:34 16 Jan 24

I trust Home Serve for absolutely great service. Everything is done in a very neat and efficient manner. Workers are very pleasant and polite.

Sitting with Sally

21:00 19 Dec 23

On October 23, 2023, I spoke with Tanya and specifically informed the young lady that I wanted coverage for a tune-up on my heater aka boiler. I also obtained interior plumbing and gas line. The young lady informed me that I would have to wait for 10 days and I called on November 2, 2023; and was informed that I don't have coverage for a tune-up. I called on November 2, 2023, and was informed that my plan does not cover the tune-up. I requested that a supervisor call me and no one did. I called again today November 3, 2023, and spoke to Logan, who was very professional was trying to get the issue resolved. Specifically, he was trying to get the 10-day time period waived, because I need to cancel and purchase a new plan that would cover the "tune-up". Long story short he sent an email to Britany requesting the waiver she said that she is not inclined to believe me and that the original call had to be pulled. I requested that the phone call be pulled because I specifically remember that Tanya told me to call her on November 2, 2023, to schedule the tune up. It is insulting to think that Britney believes that I have nothing better to do then lie about this. *******Update the Secretary of the Corporate HQ called me all resolved. Excellent customer service

Ruby Weiss

17:41 10 Nov 23

Dan with HomeServe was great, He was friendly, professional and on time. He had the part on his truck and did the job in 1.5 hours. He installed a new Aquastat Relay and cleaned the plates. Great job!

Carlton Ferebee

15:30 15 Sep 23

The installation team was outstanding. They arrived on time, they were courteous and explained the process of removing and installing HVAC system. They also left the work area neat and clean. Great job!!

Greg M

17:18 29 Aug 23

Was eperiencing a no hot water issue with my Navien heater and contacted HomeServe immediately. Recieved same day afternoon response and issue was quickly resolved. My Technician was very professional and knowledgable.

Greg M

13:23 24 Aug 23

Was eperiencing a not hot water issue with my Navien heater and contacted HomeServe immediately. Recieved same day afternoon response and issue was quickly resolved. My Technician was very professional and knowledgable.

Lana Albano

14:08 22 Aug 23

My water heater cracked and I wasn't home. I called HomeServe and within hours, the technicians came and removed and reinstalled a water heater. Professional, quick and friendly.

Karoline Plescia

16:11 05 Aug 23

HomeServe responded and made appointment right away. Technician was on time friendly and resolved my issue with air conditioning Would recommend HomeServe.

PRIVATE D

15:10 08 Jul 23

I request the same technician to come and maintenance my furnace because he is great, knowledgeable, experienced and very friendly. Chris cleans up after his jobs and double checks the system before leaving.

joe siano

11:51 18 May 23

I called in morning for appointment on very hot day and they came the same day. Problem was fixed promptly. The technician Panama was top notch. He explained everything to me and what was being fixed. He was very professional and friendly and extremely knowledgeable. He offered the best customer service one can ask for.

Patricia DelGaudio

01:18 03 May 23

My repair person was prompt and courteous. He spent a great deal of time and made sure my a/c unit was working correctly.

T F

14:51 22 Apr 23

Homeserve has been a life saver. We have the heating, AC and water heater plans and have used them all! They always come quickly and fix the issue! It’s the insurance policy you don’t want to use but grateful to have when you do!

Ashton Laurent

16:49 20 Apr 23

Our technician called first and arrived when he promised. He was skilled and efficient and solved our heating issues.

Ronald Salinger

14:42 16 Mar 23

Excellent service. Problem diagnosed and repair made.

Thomas Savino

16:45 02 Mar 23

Got a quick appointment, excellent service, and problem solved.

carol Bratton

16:49 22 Dec 22

The tech identified the problem immediately and provided prompt, courteous and professional service.

Rusi Bajue

15:07 01 Aug 22

So far nothing but positive experiences. Homeserve reps are professional and very informative. Appointments were made on the spot. As far as the techs, professional, knowledgeable and detailed. They made sure there were no other issues before they left.

Ishan Kumaraswami

17:09 02 Jun 22

The technician was able to find the fault and quickly rectify it

richard rodriguez

23:31 30 May 22

Great service and the technician was awesome figured out the problem right away and very friendly

Sirius MJS

13:56 19 Feb 22

The technician was quick and efficient. The problem was resolved.

James Jordan

17:40 05 Feb 22

Great service. However, one of the service technicians came out to my house and told me that it would take a week for the part to arrive. I called customer service to see if they could speed up the process because temperatures was supposed to to drop later that evening and I have a baby in the house. Somehow they got the part the same day and the problem was solved.

Vladimir Laevsky

22:55 06 Jan 22

Good timing, professional work.

Jb23 Oco

16:53 02 Dec 21

Service tech extremely knowledgeable and professional. Highly recommend!

Jerrier Atassi

10:05 20 Oct 20

The team was just great. Diagnosed and replaced the Tayco relay board with ease. They even gave me a temporary fix while the board was on order that also worked great.