John Owens Services

Preferred Partner

4340 Redwood Hwy, Suite 150
San Rafael, California 94903

415-456-2906
Website

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Services

Radiant Boiler Services
Air Conditioning
Heating
Water Heaters
Plumbing
Eichler Homes
Same-day Service

Complete Comfort Solutions in Marin & Sonoma Counties!

Reliable plumbing, heating, and air conditioning systems turn a house into a home. When a problem occurs, John Owens Services, Inc. is here to help. With locations in Santa Rosa and San Rafael, we are Marin & Sonoma Counties’ one-stop shop for complete comfort solutions. We are fully licensed for plumbing, boiler, HVAC, electrical, and new construction work. With over 30 years of experience as a family owned and operated company, we always provide quality work at affordable rates. We also have 15 state-of-the-art trucks that are fully stocked with replacement parts so we can complete the job in one visit.

Factory Training

U.S. Boiler Company Product Training

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Reviews

John Owens Services, Inc.

4.9

Based on 363 reviews

See all reviews Write a review

klee7609

03:08 18 Jul 23

Today I had a plumbing emergency when an outdoor tap would not turn off. The person who answered at John Owens Services Ran Rafael was friendly and helpful, and, after working some scheduling magic, he was able to send a tech out to me within 2 hours. The plumber, Will Isaak, was quick, knowledgeable, and pleasant to talk with. He replaced the faucet, then offered to check my other pipes, since he was here, and did not try to upsell me. I’m grateful. I would not hesitate to call this company again in future.

Susan Judson

21:36 14 Jul 23

So far I’ve had excellent service from John Owen’s and have no reason to believe it will change going forward. Beginning with Anita, in the scheduling and information department-she was extremely helpful, knowledgeable and patient in explaining answers to my questions. She was my first point of contact and that experience gave me the confidence to move forward. Then Cody, the service technician, came to the house and he was great too. He was professional, efficient with his use of time, he explained things to me about the system in ways that helped me fully understand. He was extremely knowledgeable about the system, and again instilling more confidence to continue to work with them. I am very grateful to have found them and that they’ve been available at this demanding time of year for air conditioning servicing! I highly recommend their services.

Michele Saloner

18:43 14 Jul 23

Our new split air system was not working properly and Cody came our to assess the situation. He was very personable and an excellent diagnostician. Cody is very knowledgable and explains the complex technology in clear way. He hypothesized that the units arrived from the factory without enough refrigerant. He was correct, fixed it and it now works like a dream - just in time before the sweltering weekend. Thank you John Owens for providing excellent service!

Laura Merlo

17:36 06 Jul 23

Owens is our go-to because of one guy who dealt with our decrepit radiant system, but he’s retiring.Fortunately, the technician who has come out the past two times, William C., has been great. Communication is excellent. He explains and shows us what is happening how to address the problem, which makes us feel better about having to take care of whatever new problem our aging house throws at us.

Russ Wise

17:29 03 Jul 23

Glad I found this "truly" family run business to troubleshoot my furnace. Diagnostic fee of $67 was very reasonable, the technician, Cody, knowledgeable, professional & courteous. Best of all, no sales pressure, just doing the right thing, taking care of the customers needs.Will call on them again!P.S. Shout out to Nicole, their scheduler, great job understanding my needs and explaining the service details.Pricing: yes, their prices are more than the actual part price but your paying for the technical knowledge, part logistics and a guarantee.Russ

Nick Ratiani

18:01 20 Jun 23

Excellent, friendly, on-time service. Their installation of our heat-pump water heater was flawless and earned a "that's a work of art" from the building inspector. Their maintenance service is also excellent. If our HVAC system wasn't still under warranty with another company, we would switch to John Owens Services for that too.

Scott Fletcher

17:26 19 Jun 23

The receptionist at John Owens answered the phone on the third ring and gave us an emergency Saturday appointment for an inoperative hot water heater for the following morning. The technician/installer, William, arrived on time, listened to my explanation of the issues, conducted a thorough test of the heater circuitry, etc. and gave me 3 options to consider. We decided to replace the 16 year-old water heater and asked about the rusty brown water that would often come out of the faucets. William replaced our old water heater, installed a new drip pan and outlet line to bring us up to code. He also figured out that the rusty brown water was coming from a never used solar water heater on our roof that was draining into the system and capped off those lines. Though not inexpensive, the whole experience was great and we have very hot, CLEAN water coming out of our faucets less than 24 hours after calling for help! Top-rate service from John Owens!!

Rebecca Phelps

20:25 16 Jun 23

Cody was knowledgeable, nice, and professional. I know understand my heat pump system in my new-to me home and how to improve my indoor air quality.

Joe Lardizabal

17:12 16 Jun 23

I initially chose the team at John Owens based on their online reviews and having them just complete 2 projects, I can highly recommend John Owens myself. Max, Chris, Selby, Cody and Nicole made the experience super easy, informative and convenient. I'm happy to know that I have a team I can rely on for any future plumbing and HVAC needs.

Lela Kurtz

16:06 22 Feb 23

My toilet had been clogged over the weekend. Will came out in a holiday and fix the problem. He didn’t double the cost due to the holiday as some company’s wanted. He was efficient and pleasant to work with. He also looked at a problem with bathroom sink and explained what I needed for him to return and fix the issue. Will definitely use their services again,

ERIC Ruiz

19:09 27 Dec 22

These guys are amazing, and yes this is a real review. Every other plumbing company quoted over $2700 more For work John Owens did for $1200. Super easy to work with, honest as the day is long. They get in they get the job done they don’t take their time working all day for a 20 minute job and charge you for hours of labor. They did a wonderful job knocked it out in 30 minutes and charge me an amazing price. I will always use these guys I will never use anyone else ever again. Highly recommend them

Andrew Shapiro

19:48 23 Dec 22

Chris was timely and thorough. In addition to inspecting and cleaning out impediments to efficient function of our older furnace, he documented and showed me items that were wearing out and in need of replacement and estimated costs. He helped schedule follow up visit for bids to make comparison with full furnace replacement.

Rachel Coston

14:07 17 Dec 22

Chris arrived within the time slot I was given. He did a thorough exam within our heating system, infrared pictures were taken. Changed our heater filters , made recommendations on how we could improve our heating system. He sat down and reviewed his recommendation with me. Explained , and then emailed information to me. Very polite, I liked his demeanor.

Barbara Powers

03:49 14 Dec 22

Eight days ago the thermostat quit working. The heating system in our condo is 40+ years old and kind of unusual in that it uses the hot water healer like it’s a boiler. Six other businesses declined coming over after I described the system. When I tried John Owens Services, they said they were willing to check my heating system out and repair it if possible. They asked me to send pictures of our heating system. After they looked at the pictures they said one of their technicians was familiar with this kind of system and we set up an appointment. The technician replaced the old thermostat and once again we have heat!

Barbara Powers

01:23 09 Dec 22

Eight days ago the thermostat quit working. The heating system in our condo is 40+ years old and kind of unusual in that it uses the hot water healer like it’s a boiler. Six other businesses declined coming over after I described the system. When I tried John Owens Services, they were more than willing to help! They asked me to send pictures of our heating system. After they looked at the pictures they said one of their technicians was familiar with this kind of system and we set up an appointment. The technician replaced the thermostat and once again we have heat!

Aaron de Zafra

19:05 26 Nov 22

I cannot express enough how grateful I am for the timely, honest, and professional service that was provided to me by John Owens Services and their HVAC technician Chris.Two days before Thanksgiving our 22 year old furnace decided to stop working and I called a couple of companies to try and get it diagnosed and repaired before the holiday. One company (not John Owens) was able to come out that day and diagnose the problem, however they provided me with a quote for $1600 to repair and informed me that it would be at least a week before they could address the issue. Since I had already scheduled an appointment for the Saturday after Thanksgiving I elected to do some research on my own and have John Owens Service to come in to provide a second opinion. I am so thankful I did.Chris arrived on time and was extremely professional. I informed him that I had done some research and even purchased a replacement motherboard (the point of failure) for our furnace but wanted to see what he thought about the situation. He confirmed the board was the point of failure and that I had purchased the correct replacement unit. After performing a thorough inspection of our furnace, Chris installed the board I purchased and then took the extra step of educating me on how to keep this old furnace running safely. Heat exchangers can fail as units age and pump CO into the house if not properly monitored. Chris recommended that I purchase CO monitors for the house to keep tabs on the condition of the furnace while keeping me and my family safe. No one else took the time to discuss these issues with me and I consider that potentially life saving advice. Here's what I learned in this one service call:1. John Owens is committed to putting the customer first and not simply upselling you to things you don't need or padding their estimates.2. Their technicians are not commission based and therefore do what's necessary to provide you with great service.3. They are personable, thorough in their work, and willing to take the time to educate their customers on how to get the most mileage out of existing products.4. They are my new "go-to-guys" for all HVAC and plumbing services.Thanks to Chris and thanks to John Owens himself for understanding how to build a top notch and customer-centric business. I know where I'm going when it's time to buy a new furnace!

Alle Schreiber

17:50 20 Nov 22

Chris installed a new AC unit earlier this summer and then came back again to fix our non-working furnaces. He was friendly, professional, very capable, thorough and dedicated. He stayed late until the job was done and was very informative when he was explaining how he resolved the issue we were having. I will 100% request his service next time we call John Owens!

walt jewell

01:16 18 Nov 22

Our heater decided not to work. 39 last night! We called and got an appointment for 2 days later. Chris was our repair man. Neatly dresses, friendly and knowledgeable. Parts our on order. Very satisfied so far.

Garey De Martini

00:22 07 Oct 22

We have been a John Owens Services customer for years, living in an Eichler in Lucas Valley. We were always happy with their work. We recently moved into a new house, one that has an attic, an air conditioner, and central heating. We had none of these things before so it was all new to us. We have very good insulation, but on one very hot day we turned on the air condition only to find it didn’t seem to cool the house down at all. We called John Owens and technician Chris Ostrom-Juvencio came out to take a look and perform some minor tune-ups. We think he did a fabulous job. He took lots of photos and notes, and walked us through the systems and some of the issues. He presented us with lots of options, and didn’t push us in any particular direction - instead he described the pros and cons of each solution. For now, we’re sitting tight. But we know when the time comes to repair or replace any of our systems, we will be contacting John Owens - just as we have in the past.

Suzie Seybold

18:11 19 Aug 22

Had Chris out to install a few dampers to make the home more comfortable. He did a great job and the airflow is much better. We are happy with the results. He is clean, courteous and reasonable. If/when we need more work, we would request him.

alice hofer

22:01 17 Aug 22

I had scheduled a routine maintenance for my furnace, but I got so much more! Chris promptly came to my house and completed the routine maintenance and then introduced me to the “Air Scrubber” which augments your HAVC system or furnace. It literally gets rid of air pollution in your home (smoke, dust, bacteria, germs, such as Covid) and it keeps the air in your home safe and oder free. Plus, Chris answered all my questions and helped me solve some air flow issues. Best of all, he was polite, interesting and delightful to talk with. It’s a great company, does superior work and I will certainly call them again in the future!

Tim Lord

23:48 22 Jul 22

Chris came to my house and was pleasant and professional. He found some areas that really needed cleaning that may have been causing dirty air to flow around my house. He showed me pictures that it was cleaned and it looked great. I would highly recommend John Owens in particularly Chris.

Heidi Kelley

22:01 24 Jun 22

I highly recommend this company. It's so refreshing to experience great customer service again. So many companies are failing in this.John Owens was 1 of about 4 companies I called late on a Friday afternoon when our local temps hit over 100 the first time this season and our A/C stopped working. They had the earliest availability but also good reviews already which I use as a guideline.Mercedes answered the phone even though I called 5 minutes before closing and was very patient and helpful with my questions. Cody showed up on-time on Monday and was also good at explaining what he was doing and what was wrong (the capacitor quit). He's knowledgeable and genuine.. the real deal. No hard sell to replace our 10 yr old unit which another company had pushed during a maintenance check the year before. Good value--I looked up capacitor replacement prior to his arrival as I thought that could be the issue and they were in range for the replacement cost.I'm so glad I have this company to call on for any future issues, knowing I'll receive honest and quality work.

Rick D'Amico

19:31 13 Jun 22

Chris was a knowledgeable, well mannered technician who quickly diagnosed the AC system from end to end. He explained possible problem areas and him approach to repairing each component needing service. He took photos to document the work he did and reviewed his entire repair process in detail when he was done. Excellent service!!!

Steve Weiss

17:49 10 Jun 22

Very positive. Chris recognized and explained The problem and offered good advice on maintaining the system. Would certainly use his services again.

Cameron Norgate

20:35 02 Jun 22

Cody was knowledgeable and answered all our questions. Great experience!

Carol J

22:01 01 Jun 22

Had a mini split tune up today. Chris Ostrom was pleasant, knowledgeable and did a thorough job cleaning the A/C units and condensers. I like the detailed invoice describing all the parts that were checked and cleaned. Very reasonable too.

Nick

18:53 27 May 22

We have bounced around with many plumbing companies but once we used John Owens we have used them ever since for our home. Today was an HVAC maintenance check and per usual the communication on scheduling was spot on, the technician was great and explained everything that was done and it was a 5-star experience.

Lanakila Rodrigues

06:01 08 Feb 22

12/15/2021 - their driver in a big box truck tailgated me and my family in the pouring rain. Seriously less than a foot away from my bumper, going over 75mph. Reckless driving in a storm, while in a company vehicle is COMPLETELY UNPROFESSIONAL AND UNACCEPTABLE. Drivers like this cost lives and tear apart families during the holidays.If a company is allowing this untrained person to drive their vehicle on a public road, it makes you wonder what other corners are being cut? Background checks? Inspections? Perhaps not using OEM recommend parts??? Makes me wonder as a homeowner and consumer.Northbound 101 6:50pm in Novato.**update I did recieve a voice-mail apology from a woman representing their company. According to them the matter would be taken seriously and handled asap. +2 stars for speed of return call and for the sincerity of her call.****Full disclaimer I HAVE NOT USED THIER HVAC SERVICES and review is NOT based off skill or expertise in their field.

DN B

01:30 11 Nov 21

We are a first time user of John Owens Services. Joseph and Joe were the team assigned to our installation of a new AC unit. They were on-time, kind, professional, respectful and patient. They were unable to finish the install on the first day and came back promptly on the second to wrap up the project. We had a few follow-on items after the unit was installed and Joseph continue to be the one to arrive on-site and work with me and my husband on resolving the complications we experienced. Through our conversations I could tell he takes great personal pride in his work and delivery of service. He made what could have been a very trying and frustrating experience, enjoyable and easy to manage. I am so happy to have chosen John Owens!

Joel Silverman

23:55 21 Jul 21

John Owens installed all new HVAC system, A/C, and tankless water heater for us in our mid 1960's house and the entire process went very smoothly. It took about eight working days. Esgar was the primary technician and he was very courteous, kept us informed on status, cleaned up daily, and overall did great work; I'd recommend asking for him. John Owens wasn't the lowest quote we received, but when they explained why they wanted to do more work compared to other estimates, it made sense to us and I think the more competitive bids would not have heated/cooled as well as we'd expect. A totally HVAC renovation might be one of those things where picking the lowest bidder might not always be the best idea. John Owens also warranties the system for five years.

Edgar Vail

22:04 21 Apr 21

This entire experience was first rate: the person who scheduled the job, and Chris (the tech) were both great. I would rate the service 5 out of 5 starsChris is very knowledgeable plus he arrived on time; analyzed the problem and solved it. As a P.E (mechanical) I appreciate his professional approach to diagnosing and then solving the problem efficiently.

David Shlachter

23:27 22 Feb 21

I spent two months trying to troubleshoot a non-functioning sauna heater, and was laughed off the phone by company after company when I mentioned we live in Bolinas. I was able to narrow down the issue, ordered replacement parts, and luckily John Owens Services was able to book an appointment and take on the job. The technician, Chris, was fantastic, replacing the various parts (in a very tight and inhospitable spot!) with a smile on his face. Overall, the company is fairly priced, communicates extremely well by phone/text, and at the end of the day, delivers the goods.

Rob Maerz

20:23 12 Feb 21

John Owens' technician Brad came out to inspect my older gas furnace and provide feedback on its condition. Brad was professional, very helpful and patient in explaining the way the furnace operated and what to expect from it in the future. I would call on them again when I need additional service.

Laura Spaventa Lewis

20:13 19 Dec 20

Our water heater broke yesterday (a Thursday) and we originally called our warranty company and were told that someone couldn't come out until Monday. We have a 6 day old baby and when we called John Owens (at 4pm) and told them our situation they told us they would get someone out to our home within 45 mins (thank you so much, Clarissa, for your urgency and kindness). Tim, one of John Owen's technicians, was so empathetic to our situation and diagnosed the issue quickly and lined up someone to come replace the heater the following day. By EOD Friday we had hot water. Thank you so much to the John Owens Staff- we can't express our gratitude enough!

Phil Alwitt

20:26 16 Dec 20

Great service. Tim came out, efficiently evaluated the problem with our radiant heat and came back to repair the issue. After years of issues, Owens resolved the problem. Not cheap but we’ll worth every Penny.

Tawny Tesconi

13:38 30 Sep 20

The technician, David, was extremely knowledgeable and efficient. He knew his stuff and didn't try to sell me something I didn't want or suggest that I needed a new heater. Refreshing!

Alex Capasso

03:26 24 Sep 20

Loved my experience with John Owens from start to finish. I feel great about doing business with his team and will book them again for future projects.The phone staff, estimator, and the engineer were great. When install day arrived, the techs were on time and I was blown away by how courteous and respectful they both were. True superstars.My AC is up and running and I love my new thermostat. So glad I picked John Owens!

Margarito Tito Segobiano

15:52 18 Aug 20

Excellent service and very professional!!! Honesty like I haven't seen before in along time. Although they could've tried to sell me on unnecessary services they did not and advised that we could continue to use our current HVAC even though it was an older model. My bosses as well as myself are extremely happy with the service we received and would definitely recommend John Owens Services to anyone and we will definitely be suing them again in the future!!!

James Mikowicz

02:51 04 Aug 20

John Owens Services was very prompt and courteous in repairing our leak. They replied quickly and were able to fix the leak within 2 business days. I would have given them 5 stars but one of our flagstone tiles was slightly damaged during the repair.

Darlene Dinelli

05:25 02 Aug 20

From the initial call regarding a problem with our old family furnace, to the final paperwork complete with photos, John Owens Services was the best company we could have hoped would help us.A text introducing the tech arrived a few minuted before he arrived. Eric was professional and knowledgeable about our furnace issue. He honored a coupon I found on line and he was very helpful by also cleaning our furnace filter before he left.I would not hesitate in calling John Owens Services for my next plumbing or heating issues. I would not hesitate in recommending this company. Thank you.

Brian Wong

02:54 30 Jul 20

I love that I called for maintenance on my Rinai heater a year later and got a scheduled within 3 days. I got a follow up call the day before Matt came out. On time , friendly and punctual. In and out in a jiffy. Highly recommend John and his team!

Aaron Mason

23:08 06 Jul 20

I’ve had John Owens Services install HVAC equipment in two houses. Every time they were fast, on time, clean, and ultimately did a fantastic job. They were exceptionally careful during the pandemic. Highly recommended.

Jennifer Hopkins

23:19 02 Jul 20

I was looking for a new plumber and had seen the John Owens trucks. When I called, I got a person and not a machine. They were able to get a technician out the next day, and he was right on time, as well as friendly and professional. I will certainly call them again.

Georgie Craig

17:39 28 Jun 20

Very helpful and professional. Workers work masks at all times and foot coverings when required to be indoors. We really appreciated that. Would absolutely recommend them to anyone needing HVAC services.

Christine Jones

20:57 25 Jun 20

We had to have our hot water line replaced and John Owen's did a very professional and timely job. Tim and his helper did an amazing job, and cleaned up afterward. We hardly knew they were in the house and they finished in a very timely manner. The knowledge and skill they brought to this job made us confident that it would be handled skillfully and will last. I highly recommend John Owens and we will use them again if we need to.

Judith Hernandez

16:10 29 Apr 20

I received a call from an overnight request at 7:30 A M and was able to schedule an appointment that afternoon, and my tenant was pleased with the installation of the disposal. The team member was very efficient and polite on the phone, and i would use John Owen Services again.

Carlos Nogueiro

14:45 01 Apr 20

My house heating boiler made an explosion. This happened in Mill Valley during the shelter in place order, and John Owens Services responded promptly. Tim came out that same morning to diagnose the problem. I needed a new boiler and he gave me an estimate. A+ experience/service. Alex then came out to finalize the parts needed and schedule the replacement to start the next day. (Excellent)Cesar and his helper came the next day. They did an awesome job. Courteous, clean, on time, clearly a craftsman that takes pride in the quality of the work he does.

Thomas Koszegi

03:45 21 Mar 20

They are very pricey!... That said, they do beautiful work. We had both our radiant heating and hot water replaced with a on demand hot water system and boiler. For the first time we have even heat through out our entire house, the system looks absolutely amazing. I'm very happy with the finished job, and their staff is extremely friendly and informative. I highly recommend John's team, I will be adding them to our HOA's preferred vendor list.

Roy Periana

00:06 02 Mar 20

I had to write a review about these guys. They came to change my water heater and did a great job. Much less expensive that others based on talking to my neighbors. I was even able to talk to the owner to get an idea of what's involved. I would highly recommend them. The plumber who actually worked on the job, Troy, was an incredibly nice guy and explained eveything to me. They were puctual and able to get started quickly on the job.

Jeff Stocks

03:34 28 Feb 20

John Owens and crew are absolutely the most professional and trustworthy HVAC contractors. We had an HVAC system installed in a 1982 era house that was previously heated with baseboard heaters and a wood stove. After John Owens installed our new system we have a perfectly heated home.-Thank you to all

Jeff Stocks

03:34 28 Feb 20

Rich & Barbara McCarthy

16:28 07 Feb 20

Absolutely top of the line customer service from beginning to end. We were without heat for almost a week, when I called JOSI thanks to another company who charged us without fixing the problem. From the first phone call to the end of the installation, everyone from JOSI was respectful, knowledgeable, punctual, responsive, and simply treated me like a person, not just another "sale". We ended up needing a complete furnace replacement for a 21 year old furnace. On top of everything the final bill came in lower than the estimate! It was a very stressful situation for me in that the furnace was in the attic only accessible through my master closet ceiling, and JOSI made it not only bearable, but actually a positive experience in that we now had heat again! I highly recommend JOSI to anyone and everyone needing HVAC services! Thank you JOSI!

Robert MacNaughton

00:07 05 Feb 20

Very professional in evaluating job, including recommendations where appropriate. Arrived on time. Were very polite and efficient. Protected the job site, completed the work as estimated, and left the site clean. Well done.

Wendy Lang

05:35 03 Feb 20

John Owens crew are extremely knowledgable, skilled, courteous and professional. They went out of their way to make the transition from old to new furnace as smooth and painless as possible. Highly recommended!

Claire Cummings

22:37 04 Jan 20

I am experienced in home remodeling and construction and as a lawyer and a long time homeowner I am fairly picky about details. I was very pleased with the estimate process and the work. John Owens Services hit all the marks on value and are especially good with their communication and availability. I had a furnace replaced and upgraded and it went well, was done on time (early actually) and I like the free one year service and the warranty. Highly recommended.

John Whitaker

01:46 15 Dec 19

The absolute best team! They came out and replaced my old boiler. The workmanship is amazing. The crew was highly knowledgeable and professional. I give them my highest recommendation!

Daniel Spitzer

21:39 27 Nov 19

Great experience with John Owen Services on a new furnace and installation of a water heater, starting with needs assessment/proposal from Alex through execution by Ezgar, Hector and others. Very professional. Very considerate. Solid work. Could not ask for more

Matthew Duven

02:26 14 Nov 19

Every interaction I had with someone from John Owens was great. The estimate was easy to schedule and Alex was thorough and really knowledgeable. When the crew came they were very friendly and personable, addressed some minor changes skillfully, and got the furnace installed faster than expected. I highly, highly recommend John Owens to anyone looking.

Kim Sutton

18:34 31 Oct 19

We are so pleased to have met a technician more interested in repairing our 20 yr. old furnace, than in replacing it. Very friendly, informed service and communication all around. Next time, we'll definitely call John Owens first .