Lancaster Plumbing, Heating, Cooling & Electrical

Preferred Partner

1184 Enterprise Road
East Petersburg, Pennsylvania 17520

717-207-9952
Website

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Services

Heating
Plumbing
Air Conditioning
Sewer and Drain Cleaning
Electrical
Indoor Air Quality
Duct Cleaning
Smart Home Products

All Work 100% Guaranteed! We Aren’t Satisfied Until You Are Satisfied!

Experience the difference in a service company when a clean, courteous and uniformed technician shows up on time, completes the work promptly, answers your questions, and is trained in all the latest advancements to provide you with quality plumbing, heating, air conditioning, drain cleaning and electrical results.Our highly qualified technicians provide residential HVAC services as well as residential electrical services. For plumbing, we provide both commercial and residential services.

How We Can Help

Our technicians dedicate over 100 hours to training a year, so that we can provide our customers with professional, quality service that deserves a 5-star rating. Whether you are in need of repairs, replacements or maintenance – we can help! When our technician comes to your home, we promise to:

Respect you, your family, and your home.
Listen to your situation and answer your questions.
Educate you on the options that are available.
Present you with a price up-front before the work begins.
Ensure you are 100% satisfied with our services before leaving your home.

Factory Training

U.S. Boiler Company Product Training

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Reviews

Lancaster Plumbing, Heating, Cooling & Electrical

4.9

Based on 2731 reviews

See all reviews Write a review

Michelle Deery

16:59 17 Jun 25

Tyson and Brian installed a new lamp post light, including the post. They communicated clearly about how they would do the installation, and they were very careful with the glass fixture, as well as with precision of leveling the post. I could not be happier with the work they did! Tyson also installed a new ceiling fan in a vaulted ceiling. The ease of scheduling, the professionalism, the care to clean up after a job is complete, and the overall excellent service are all things that keep me coming back to Lancaster Plumbing, Heating, Cooling, & Electrical!

Marissa Lightner

18:47 04 Jun 25

Absolutely FANTASTIC service! Mike D. and his assistant were very friendly and knowledgeable. They explained everything to me, from the situation at hand, to the repair process, and even gave helpful tips on prevention. They were fast, yet efficient in getting the necessary work done to repair the sewer line clog. I highly recommend them and will definitely call them for any future repair needs!

Will Jones

17:14 29 May 25

I had scheduled an appointment for the earliest spot I could find, which was 2 days away, but when they read my issue, they reached out and offered to come today instead (which was really great!). Kevin was awesome and got our plumbing issue fixed quickly and professionally. The whole experience was great and I definitely recommend!

William Commella

19:24 27 May 25

Working with LHP was a great experience. Ben contacted me first thing in the morning and Shane arrived an hour later. Inspected my unit and provided an accurate estimate of the issues. Later they scheduled a comfort consultant to stop by and provide me with options to replace my unit. All these guy are very knowledgeable and in my personal opinion a“ world class operation” give them a call, you will be glad you did. Thanks to all for a great experience. It was and is a pleasure to work with you. To all the guys that installed the new system, thank you for a great job. The system works great and we appreciate your respect and professionalism. I have already recommended your company to others. Thanks again!!

ugotthegifted1

13:55 20 May 25

What does it take to get 5 stars? First time caller. Customer service was excellent and had appointment set up fast! I was updated on Technician arrival. Technician was on time, courteous and professional. Technician was very knowledgeable and answered all of my questions. Quickly received service reporton what was performed with photos. Although this was a check of my heat pump before summer heat is here, I would recommend Lancaster plumbing and heating for all your heating and plumbing needs. More companies need to emulate this establishment and their employees. Thank you T.H. and thank you Lancaster plumbing.

William Commella

18:54 19 May 25

rosemary barrett

05:30 16 May 25

I called to get an estimate on a sink and faucet installed, Lancaster plumbing and heating kept me updated on the technician arrival. Layne B. was very polite and knowledgeable not only did he have an estimate right away, but asked if I wanted to have my sink and faucet installed right then. Layne is so nice he showed me where the whole house water shut off valve was (I just moved in and did not know where it was) answered questions on water softeners and reverse osmosis filters. I will use this company again.

Diane Beil

20:47 06 May 25

We had a great experience with Jason, who replaced our water heater. He was very knowledgeable and explained everything he did very clearly. He was very thorough and very pleasant.We also had Ryan fix our ground fault outlet and also suggested a whole house surge protector, which we purchased. He also explained how everything works and was great to work with. We will definitely refer our friends and neighbors to your company for service. We appreciate your fast response to our problems.

William Commella

00:00 06 May 25

D Mapp

01:43 01 May 25

First, gotta thank Maureen in scheduling - she got us scheduled and thanked me for my military service, then got the job on the calendar right away. Then, Tyson and Brian showed up and worked out showcasing professionalism at it's best. They not only did an excellent job as electricians, they also saved us money. We look forward to working with Tyson and Brian again, and highly recommend them to others. Many thanks.

Larry Smith

20:50 18 Apr 25

Everything was explained very well and the work looks good. Jason did a great job. Thank you for having him check the extra things like the hot water heater and softener. Much appreciated, thanks again. Larry Smith

B W

19:52 14 Apr 25

Had a problem with both my furnace and my water heater. I called and left a message on Saturday and they were here on Monday. They were able to fix the hot water heater on the spot and had to order a part for the heater. The technicians were fabulous Nice and very knowledgeable. I highly recommend this company for any future or potential work you might need.

Steve

14:57 10 Apr 25

I was able to get a technician quickly. Everything about the service was great. It was done quickly and to my liking. The technician was skilled and friendly. However, you are pressured into committing to a membership in order to get a decent price for the work.

Collin W

00:59 06 Apr 25

The whole team at Lancaster plumbing and heating is great. I worked with Drew on getting a great deal after a very quick and professional estimate. Drew came out the same day I called and was very patient while I secured financing to replace both my furnace and AC. Day of the install was a breeze, they came right when they stated, then worked and replaced both units in only a few hours. Install looked and works great while also keeping my utility closet looking clean. Would recommend their services again and again.

Trish Eshenauer

23:14 26 Mar 25

Electricity terrifies me. I call professionals. Tyson performed diagnostics and gave an estimate. I scheduled to have work done the next week at my convenience. Tyson and Brian showed up bright and early and got right to work. They were very respectful of my property and ensured my satisfaction at each stage of the process. Thank you so much.. I finally have light on my driveway in a long time.I'll be scheduling more work to be completed very soon😃

Susan March

21:37 18 Mar 25

Our service man Tim was very professional and helpful. He checked our heat pump system and found that our air ionizer was not working. Had one on the truck and had it installed quickly. Such a friendly guy….hoping to have Tim back for our next system check.

Bill Biesecker

19:15 17 Mar 25

Jeff W was great! He was friendly, knowledgeable and had our system running and looking like brand new. Would definitely recommend.

M Mogel

17:55 10 Mar 25

Just so happen I seen Jason G. at Sheetz in his plumbing truck, he gave me his card, kept it on the table and soon after I got him to do the job! 🕺He did a wonderful job, nice vortex flow of the dual sink! I'm so glad I met him! Exceptional work ethic! Also checked through the rest of the plumbing system to make sure everything balanced out! Thankyou! He made me very happy! I'm very glad that is over with!

Dustin Erb

20:23 07 Mar 25

Logan was very helpful with my electrical outlet problem. He was very knowledgeable and was great at explaining what he was doing and giving some pointers for correct wiring of outlets. Thank you so much for the help. Will definitely use this company and request Logan for any further issues that may come up.

Eric Bowman

15:34 05 Mar 25

Rob did an awesome job at my annual plumbing check. He was very thorough checking out my sinks, toilets, showers and well system to make sure everything is in proper working order. He made me aware of a few minor concerns to keep an eye on. He recommended getting some things taken care of before it causes bigger issues however he didn’t pressure me into anything. Huge thank you to Rob and the rest of the Lancaster Plumbing, Heating, Cooling, and Electrical team!

Rob Winter

14:23 27 Feb 25

We had a new HVAC system installed at our home. Lancaster Plumbing and Heating did an amazing job from the initial meeting for a quote to the complete installation. During the quote Drew took his time and explained why certain items needed to be replaced and what other items did. The same could be said with the installers. They put down drop clothes to protect our floors along with wearing boot covers. They went over the entire system with us showing us what each part of the unit did. We could not be happier with our purchase from Lancaster Plumbing and Heating.

Heather Chapman

14:17 27 Feb 25

Tyler was amazing! Our Well pump went out and left our family (2 small children) with no running water. They came out first thing in the morning to give us an estimate. We agreed to have the work done and Tyler worked relentlessly all day long to ensure that our family could have running water by the end of the day. He was at our home until 8pm. Tyler was kind and friendly. We will definitely be using your company in the future for plumbing services.

Brenda Albright

17:51 20 Feb 25

Kevin was the technician that came to our home. He was wonderful, did a fantastic job & I am very pleased! From calling, and talking with Maureen, scheduling, notification of everything, fantastic! Would & will recommend to anyone needing plumbing, etc. Thank-you!

Santa A

21:24 12 Feb 25

This company explained everything they did in detail of course I also was watching him do the job. He did all he can, I have no complaints, I would definitely call them again if needed. Thank you Lancaster plumping for being so great.

Jessica Hornickell

23:07 11 Feb 25

As unhappy as I was to have to replace my water heater at the end of the day they did an amazing efficient job trying to make me happy and were extremely professional and clean. Water heater does look great. Thank you so much! I’m not the easiest person to deal with and they did just that.

Kim Rau

17:14 11 Feb 25

All the work done was very positive.I did get other quotes and they were ballpark or better. I appreciated too that LPH texts and emails a photo of the employee who is coming to your home. Gave great advice which would not have had to do.

John Branson

18:41 23 Jan 25

Lancaster Plumbing, Heating, Cooling & Electrical is a very reliable company and we have been quite satisfied with their proficiency. All the staff are friendly and so very helpful. Technicians are competent and professional. They take time to discuss the issues and answer customer questions. We highly recommend their company and know dependable service is a phone call away.

Maja Klosinska

03:59 21 Jan 25

I have a service plan with Lancaster Plumbing, Heating, Cooling and Electrical and recently I had an inspection of plumbing at my condominium included in this plan. Mason K., the plumbing service professional, who performed the inspection, was very friendly, polite, knowledgeable and professional. He did a very thorough check of all the plumbing, taught me how to flush my water heater and even removed a sizable hairball from one of the sink drains. He identified a few issues, which should be addressed within a few years, and gave me very helpful suggestions and detailed quotes to consider.Mason K. was amazing, he went above and beyond. I am very happy with the inspection and Lancaster Plumbing, Heating, Cooling and Electrical. Thank you!!!

Liz

23:13 20 Jan 25

Arrived on time, polite and courteous, did a wonderful job on fixing our sink and replacing broken faucet. Wonderful job and no complaints on the work they provided. Price was higher than expected tho but I will use them again in the future.

Rhonda “RhondaLL”

00:13 16 Jan 25

Lancaster Heating and Plumbing came out within hours of our heating going out in 19 degree weather. They were efficient and showed us the issues we faced by taking photos to show us just what the problems were. My husband was there and discussed it all with the technician. Unfortunately we had to replace our unit because it was 21 years old, rusted and rotted. We also replaced our AC because it still used Freon and it was on the brink last summer. We got a package deal from them! We are very pleased with their service.

James Merrill

15:25 14 Jan 25

LPHCE have been to our home several times for different jobs. Every person we have met has been courteous and professional. Always a good experience, their service is exceptional and the quality of their work is top notch.

Maggie Sweeney

16:40 24 Dec 24

Mason K. was extremely professional as he completed the plumbing evaluation on our new home. He addressed some areas of concern that we were able to get serviced the same day and provided us peace of mind on the overall condition of our plumbing. We appreciated the time he took to listen to our concerns and he was very thorough in completing the work that we wanted to have done. Overall an excellent experience with Lancaster Plumbing and Mason K.

Curtis C. Flaharty

18:38 23 Dec 24

This morning, 12-23-24-Monday, I had more problems with my plumbing. LP(+)H dispatched Jason again, ( poor Jason, it was brutally cold ), and Jason was very patient and knows what he is doing. I thought it might be a burned out element or a thermostat, but Jason quickly discovered a leaking valve with a pinhole. With receiving the parts he was quick to repair the leak. My hot water was leaking out before it worked it’s way through the shower, which reduced hot water to the shower, only giving a very little warm water. That makes it difficult to get a shower in this cold weather. Again, Jason bailed me out and we have hot water now, 👍.I am very happy with the job that the technician, ( Jason ), has done. He is very knowledgeable about his job, which he demonstrated with the evaluation of our water system, and extremely helpful in what I need to do on a couple of corrections. I had him here the last time, and he was able to get the system back to NO LEAKS. Thank you LP(+)H Jason for the fine job, and Jason is scheduled back for a major repair / replacement in the near future.Today Bill and Ethan put in a new Water Heater, with expertise. I can rely on Lancaster Plumbing and Heating to get the job done right. They did great.

Kristin Deck

11:18 21 Dec 24

We recently had Lancaster PHCE provide us a proposal on a new gas furnace/AC unit. Drew did a very extensive review of our current system and asked us a lot of questions to determine our needs. He provided several options and educated us about the differences between systems and the pros vs. cons. We appreciated his thoroughness, extensive knowledge about the systems since he was previously a Technician and the time he took evaluating our needs. From the time I made the appointment to the actual signing of the proposal, everyone I dealt with at Lancaster PHCE was professional, knowledgeable and provided excellent customer service. We are on the schedule for installation and I'll provide additional feedback once our unit is installed.

Daisy Hendry

21:43 16 Dec 24

This company was fantastic. We were first time customers with no heat. They were here within a few hours to help. Ryan H. was fantastic. We’re first time home owners so we had a million questions! He was super patient and answered every one of them. He also had our heater up and running in no time! Great experience. We will definitely turn to them from now on!

Holly Brown

14:02 06 Dec 24

I would recommend this company for their pluming services. The process from getting an appointment to coming out for service was easy and quick. Mike D explained everything along the way. He was very nice and professional. Ultimately they were not able to resolve the issue - we may need a septic replacement which they do not do. We will be repeat customers. Thanks!

David Boisvert

15:35 03 Dec 24

We always receive 5 star service from them. Their service plan is well worth it, great speedy service great prices and all the technicians are experienced and professional.I have used them for all my mechanical issues, from seasonal HVAC service, a new well pump, water heater and water conditioner install.

william pasquino

21:53 27 Nov 24

Your technician Mike D. was fantastic. Explained every step in detail that I could understand. Very professional and did everything perfect. I could not have asked for a better service than Mike provided. He worked his tail off to fix my problem. Can't say enough about him. He is a great representative of your company . I will pass along my great experience to others. Thank you

Marley Bross

17:42 27 Nov 24

Kevin and Bill re-plumbed our whole bathroom in preparation of a renovation. All of the things that kept me up at night leading up to the job were things that they had already accounted for. It was great that they took the time to explain our options and their recommendations. They also made sure to lay down drop cloths and cleaned up so well afterwards.This is the second time they have done work for us, replacing a 100+ year old rusted cast iron pipe and we were so relieved to work with them again knowing how professional they are. I can confidently recommend a plumber to anyone in the Lancaster area going forward!

David Craig

15:34 25 Nov 24

Shane was our Technician who serviced our heating unit recently. I don't always hang around, but I did this time. He was extremely friendly and we enjoyed a conversation that doesnt always happen in a situation like this. It was so nice for him to answer my questions. After a while we were sharing stories and thoughts as if we were long time friends. Very refreshing from the typical grunt-like answers from other similar experiences. Thanks Shane.

Richard Baker

16:34 19 Nov 24

Chris D. performed some bathroom work for me on 11/18. He was positively masterful. Not only was he a skilled, efficient plumber, but he also explained in detail, listened to me, received my approval to do the work, and upon completion, demonstrated how the repairs fixed the problem to my complete satisfaction. He also showed his amiable, friendly personality which surely helped to open our clear communication and set a positive atmosphere. He is an excellent representative for LPH!--Rick Baker

Yevgeniy Sukhenko

12:49 19 Nov 24

The technician that came out was very kind and professional. Lancaster plumbing and heating communicated well throughout the process and was able to accommodate my request to have someone out the same day. However, the technician was not able to get through to the heating system in my home (I would expect the company to accommodate for this and send someone out that could), and they diagnosed the problem as one relating to the thermostat. The price to replace it was covered only 1/3 by my warranty, so I decided to do it myself. The technician was kind enough to show and explain how to do it, which I really appreciated it. Unfortunately, after replacing the thermostat, the problem with my heat didn't go away, and I paid $149 for the person to come out and make what appears to be an incorrect diagnosis. I also paid $50 for the new thermostat. So $199 in and my issue isn't resolved unfortunately.

Doug Shaffer

22:54 11 Nov 24

The team arrived before 8am and I had a chance to meet them all, they all had a great attitude. They had a short meeting prior to starting the Total HVAC replacement. I went downstairs around 12 noon to see the progress and they were almost completed. So around 4 1/2 hours to install and diagnose , amazing!!! I would highly recommend Lancaster Heating and plumbing

Matubhai shah

15:09 01 Nov 24

Service technician- Ryan is a pleasant young man, very professional, knowledgeable and he did a fantastic job checking our heating system. He is very tidy, great human being.Came on time on November 1,2024 and very very happy with his experience knowledge and expertise.I would highly recommend Lancaster plumbing heating electrical to every one.Thanks Ryan!Matu

William Kozlik

20:10 26 Oct 24

Derrick B. was fantastic! He assessed the situation, gave me options and I made the most logical decision. He was very friendly and neat. I know I’m in good hands every time I use Lancaster Plumbing & Heating.

Roy Fowler

15:19 22 Oct 24

Nick and his helper showed up right on time this morning to install my new furnace. They had it installed in less than 3 hours. He was knowledgeable , efficient, and pleasant. Everything was explained to me and all my questions were answered clearly and completely. Any home repair issues I have in the future I will be calling Lancaster Plumbing and Heating first. Thanks Nick, great work ! R.

Tanya Ford

15:31 15 Oct 24

Derrick was awesome. Came to do an estimate and we ended up with a brand new water heater. Answered all of our questions and did amazing work! Would highly recommend this company to anyone!

Doug Schmuckle

17:26 14 Oct 24

Excellent experience! Liked the fact we could follow the technician directly to our door. Nick was on time and offered options on how to approach/address our concerns. Glad to have Lancaster Plumbing, Heating, Cooling, & Electrical taking care of us!

Tammy Hutzell

22:30 08 Oct 24

Jason hooked up our ice maker on our refrigerator today. He explained everything in detail including pricing. We decided to have the work done, and we’re glad we did. Jason was very helpful and knowledgeable and kind I’ll defiantly use Lancaster Plumbing, Heating, Cooling & Electrical for future services! Thank you Jason!

Curtis C. Flaharty

18:45 03 Oct 24

I am very happy with the job that the technician, ( Jason ), has done. He is very knowledgeable about his job, which he demonstrated with the evaluation of our water system, and extremely helpful in what I need to do on a couple of corrections. I had him here the last time, and he was able to get the system back to NO LEAKS. Thank you LP(+)H Jason for the fine job, and Jason is scheduled back for a major repair / replacement in the near future.Today Bill and Ethan put in a new Water Heater, with expertise. I can rely on Lancaster Plumbing and Heating to get the job done right. They did great.

Joe Zanghi

14:22 03 Oct 24

Ryan was great. He was very thorough and did a great job of explaining everything that he did. I learned a lot from his visit. He was very polite. You've got a great guy. I would recommend him highly.Thank you

Jerry Cross

17:45 02 Oct 24

Ryan was on time and explained everything in great detail. He showed me pictures of my unit and what was wrong with it and what it needed to be fixed. Ryan is very honest, has a lot of knowledge and very respectful. I would recommend Ryan and Lancaster County Plumbing Heating and Cooling.

Matthew Roda

17:29 26 Sep 24

Mason came to our home today for a plumbing inspection, and I have nothing but great things to say about him. He was on time and respectful, and our little kids loved giving him fist bumps. He shared the details of what's going on with our plumbing and laid out options that are easy to understand for us. He wasn't a pushy salesman, which I appreciate, but he also educated us so we could be prepared for when the time came to replace our water heater—a 5-star experience from every angle.

George Schaeffer

15:37 26 Sep 24

I signed up for the Service Partner Protection Plan several years ago for only $14.95 a month. Among other things, it includes 4 thorough inspections a year of my plumbing, electrical, heating and air conditioning systems at no additional charge. My recent air conditioning evaluation showed a leaking inducer caused by a failed seal. The technician, Garrick B., showed me the rust build-up as well as photos of the areas I could not see. He gave me an immediate quote for the repair and it was done the same day. This would definitely have caused major problems if not found. The technicians usually have recommendations about things to keep an eye on with each system, as well as quotes for additional products/services I might benefit from. I appreciate these because there is no hard sell and they are worthwhile things to consider. Garrick was solid, efficient and professional and did a great job in a timely manner. I also like that I get a text when a technician is on the way, with a link to a tracking app that shows exactly when he will arrive.

Curtis C. Flaharty

20:04 19 Sep 24

Roy Fowler

20:40 18 Sep 24

I called Lancaster plumbing and heating this morning at 11:30 with a leaking hot water heater. At 4 Pm my heater was replaced ( and upgraded ) for an excellent price. Derrick diagnosed my problem, came up with solution within my budget, and installed my new unit in less than 3 hours. He was knowledgeable , efficient, and pleasant. Any home repair issues I have in the future I will be calling Lancaster first. Thanks Derrick, great work ! R.

Thu Phan

03:59 13 Sep 24

great service, they work fast and very informative about the situation of my AC and plumbing system. I've never had a problem with any work done by them so far. They will give you options to fix potential problems but won't pressure you into any service you don't want to. They're probably not the cheapest option but I would recommend them to anyone who need a problem dealt with properly and quickly.

Susan Wolfe

19:21 29 Aug 24

I am a new customer with an old heat pump. Called yesterday after 5 pm. They came to repair it this morning. Tech was very thorough, fixed problem, and made recommendations for what I could have done to rejuvenate my system. As the heat pump is 20 years old we also made arrangements for their home comfort specialist to come talk to me about a new heat pump, so I can decide which option, new or rejuvenated, was best for me. Also signed me up for their service contract which is cheaper than that of the company I previously dealt with. I did not feel pressured to decide today.

Fredrica Johnson

18:15 26 Aug 24

I'm completely satisfied with the customer service Drew provided in giving me an estimate to have my original boiler system replaced. He thoroughly explained my options, provided detailed information on what would be involved in the process and answered all of the questions I had. Knowing that Lancaster regularly installs and services Burnham boilers, the same brand I currently have, will more than likely be a deciding factor for me in who I use to upgrade my system. Thank you Drew for all of the useful information.

Tracy

15:19 22 Aug 24

We had wonderful service from all the technicians that came out to repair issues that were left from another company. Chris, Ethan, Robert and Derrick were very professional, friendly and explained everything so that we could understand everything. We will definitely be using this company again.

audra post

19:34 17 Aug 24

My AC stopped working on a pretty hot day. I noticed early afternoon. They happened to have a technician in the area who arrived at my home within 1/2 hour. My AC was running within the next 1/2 hour. I am very pleased with the quick turnaround… although luck probably played a part with the timing, the customer service was great 👏👏

Bruce Sellers

15:26 14 Aug 24

Very pleased. Chris & fellow tech came to replace kitchen faucet. Arrived promptly, had all the parts, got right to work. Techs were careful, work was very neat, they cleaned as they went, & were finished quickly. I've had other situations over the years with other outfits who haven't cleaned up, been careful, etc. These guys are great. Thanks!!

Valerie Houtz

18:46 29 Jul 24

Tyson is a kind, professional, courteous individual who was detail-oriented! He did a great job of showing me some areas in need of remedy without making me worry that my house will burn down. Truly, I can't say enough good things. He was even nice to our one dog, who admittedly is very protective of me.

Elaine Poague

13:22 26 Jul 24

The technician was very kind and courteous.And got me a really good discount with my husband being a veteran. All done in one day. Considering what needed to be done , the price was really reasonable. Would definitely use them again. Thank you.

Lindsey Macariola

12:35 25 Jul 24

Excellent service. Tyson and Ian were extremely knowledgeable, kind, and made me feel much more comfortable with understanding the electrical state of my garage. They answered all my questions, concerns, and gave great recommendations of how they could customize the layout so that the space could be 1. functional for what we’re envisioning and 2. 100% safe and up to code. I will definitely be reaching out again when the time comes that we decide to upgrade the garage!

Chris Rose

22:35 19 Jul 24

Called early in the morning to see if we could be fit into their schedule. Everyone was helpful and friendly. The technician, Ryan was great & was able to fix the problem right away. We’ve been with Lancaster Plumbing & Heating for almost 13 years. Would highly recommend to anyone!

Nate Greenawalt

01:14 12 Jul 24

Once again LPH did not disappoint. The technicians who installed our mini splits were friendly, professional, and efficient. I highly recommend the service plan. It’s with the cost. Some may say LPH is expensive, but the service and products are worth the cost.

cheryl steberger

00:19 10 Jul 24

In a world where customer service is hard to come by Robert was amazing. We couldn’t have asked for a more professional and knowledgeable individual to put in our new water heater. From the initial service call until the finished product was in we were provided top-notch customer service.

William Pumphrey IV

12:52 09 Jul 24

We really enjoy working with Lancaster Plumbing, Heating, Cooling, & Electrical. We are members and love that we get annual check ups on all of our systems. In this instance we needed some quick help with an electrical issue. They were out the next day and were able to fix the issue quickly and went above & beyond regarding the amount of work as well as cleaning up afterwards. We really appreciate all that they do for us and our home.

John Huebner

20:32 03 Jul 24

From the Customer Service members in the office, to the Technician that serviced our A/C (Shane H.)… we received nothing but courteous, professional and outstanding service. I used another HVAC company in the area for 20 years prior and I switched to Lancaster Plumbing, Heating, Cooling & Electrical to deal with our recent A/C issues and I could not be more satisfied with that switch! The job was done quickly but professionally and every interaction with everyone involved was a pleasure. Kudos especially to Shane H., Technician!

Angela Romero

19:36 01 Jul 24

I am so happy I went with this company, for my Central air Heating & Cooling System. Great Customer Services , friendly staff , work with my schedule for a home visit appointment to check that everything is going accordingly. Recently had an electrician Matt came by my home to check Electrical box & power outlets very helpful , Friendly & knowledgeable of his work in explaining clearly everything that he was doing as well giving his recommendations.The staff of the Lancaster Team has been Great. The quality of they work , pricing is very reasonable & accommodating. You won’t be disappointed by choosing them and their staff.

Michelle Deery

16:25 14 Jun 24

I went online and was able to schedule an electrical service appointment within two days. I received immediate confirmation of the appointment. The communication about my appointment time was excellent. Most importantly, Ryan did an outstanding job and was able to complete the service the same day. He was very professional and went above and beyond. I highly recommend Lancaster Plumbing Heating and Electrical!

Kathi G

19:25 28 May 24

I am beyond grateful and impressed with Lancaster Plumbing & Heating. Chris R was my tech and he was very professional, knowledgeable and courteous. Chris went above and beyond to make sure I was satisfied with the service he provided. I will most certainly use this company again. Great job and thank you.

Gary Lapp

20:26 14 May 24

I was impressed with everything from beginning to end. They gave me a window, texted a half hour before arrival and arrived on time. Jason was very courteous, explaining everything in detail. The Service Partner Plan saved me a lot of money. Their system of having a runner allowed Jason to remove the old toilet while the runner brought the new toilet; it’s a very well-oiled machine. I am very pleased!

Julia Tapia

18:16 14 May 24

We are very satisfied with the service. Great and trustworthy employees! Ryan came to our home and he checked our electric system and He did a great job showing us what we need to fix and give us an estimate. Thank you!

Kaitlynn Reitenbach

14:49 07 May 24

Chris, our plumber was wonderful. Professional and personable. He unclogged our kitchen sink quickly. He explained everything he was doing and made sure everything was working perfectly before leaving. We had another company come out previously and they could not find the issue. Lancaster heating and plumbing came out diagnosed the problem and fixed it in less time then what the other company was here scratching their heads and all it needed was to be snaked.

Stephanie Church

20:19 26 Apr 24

This is the first time I’ve dealt with Lancaster PHC &E and I will use them from now on! Kevin is great! Very professional and knows what he’s doing. They got our repair done very quickly and communication was excellent. Would definitely recommend!

C Krein

18:14 15 Apr 24

So far I have found these folks to be quick and efficient in the work they have done for us. They are always willing to answer our questions and educate us appropriately. This trip was for the the annual a/c system checks. They offer a 4 hour window for appts so if you don't want to wait around, you're best off asking for the first slot of the day. They are good with keeping you informed of when they expect to arrive.

Ryan Bluntschly

22:48 11 Apr 24

Woke up to the sad realization that I had a leak in my basement this morning, so I called Lancaster Plumbing. Even though it wasn't an emergency call, they were very prompt and accommodating around my schedule, coming out the same day. Chris R was the Service Professional that came out, and he absolutely lived up to his title. He was very thorough in making sure where the leak was and upfront with the pricing, which was VERY reasonable. He wore shoe covers while walking through the house, and did a great job cleaning up after he was done. I would highly recommend them and especially Chris for your plumbing needs.

Michele Dombach

23:24 07 Apr 24

We had a plumbing, electrical and HVAC emergency when a tree fell and lighting surged our home and blew out our electrical panel, heating circuit breaker and blower, sump pump, and more. They came and responded same day and did an amazing job to fix everything and put our home back together. I highly recommend Lancaster Heating and Plumbing to everyone!!

J Wat

17:27 05 Apr 24

Went to my basement, after a long period of rain we had to find 2 1/2 inches of water down there. Called Lancaster plumbing they had a tech come out the next. Tech explained everything and how it happened and what caused it. Gave great recommendations and went with a new pump. Techs did the work same day. Cleaned up very well afterwards. Showed me and explained to me my new pump. Great company, great prices, and great techs. Thank you so much for helping in my time of need.

Mark Miskinis

19:49 02 Apr 24

Chris was a very pleasant and knowledgeable young man. He took his time to explain what he was doing while he was doing it. He did a thorough job and cleaned up after himself and left the place as if he wasn't even here. Highly recommended

Maggie Shields

12:45 30 Mar 24

I have had Lancaster plumbing, heating, cooling, and electrical come out to my house several times for a variety of jobs, and cannot recommended them enough. I feel their pricing is fair, and they really listen and work with the customer. I have an old house and unfortunately the decisions the previous owners made has always led to jobs being incredibly difficult, but everyone from this company has worked their butt off to make sure things were up to code and done in a way that worked best for us and our home.

Sami Walter

20:29 05 Mar 24

The workers were awesome. The job well done. 5 stars. Especially to Robert as he was here before and had encouraged me but in no means pushed me to replace a lead pipe. And a a result this time I called as I had a leak under the kitchen sink and thought he may caused it on last visit telling me about that pipe. I thought he must have loosened something from the last check but I was absolutely wrong. It was the basket thing up top and he was so gracious about the whole thing. Anyway I apologize Robert for the accusation. Both men were very good and very professional. And so kind to my dog. Thanks again

Kurt Malick

14:57 03 Mar 24

Very friendly customer service and a very quick response from scheduling. Our heating/cooling tech, Andrew G., is awesome! Great attitude and he takes the time to explain what’s happening with the system. Highly recommend!

Dianne Yake

16:13 29 Feb 24

Everyone was extremely friendly and courteous. They responded in a satisfying time for my problem and were on time. I was given three different options to attempt to fix my problem with no pressure from them. My problem was fixed and I am happy to say it was the mid- price fix for the job. Thank you for such a wonderful experience for a tension filled problem. I would recommend you to everyone I know.

steve judd

01:02 27 Feb 24

Unfortunately our sewer line had to be replaced. Called LPH and they were very prompt in setting up an appointment. Dave spent his Valentines with us and took a camera out the line to explain everything that was happening, showing us why the line was clogging up. He explained the options for fixing the situation. Less than two weeks later Dave and Bill returned to get the sewer line fixed and lined with a new epoxy lining. They were great to work with. Down to earth. Explained each step as they did it. When Bill finally finished the project 10 hrs later he made sure everything was cleaned up, as if they had never been here. We would highly recommend working with Lancaster Plumbing and Heating. Hopefully we won’t need a plumber for a very long time, but if we do, we will definitely be using them again!

Dana DeJesus

17:41 22 Feb 24

I am very happy with the service I received from Lancaster Plumbing! Everyone from the first person on the phone when I called for help to the dispatchers and especially all the technicians who came to my home to diagnose and install my new water heater were top notch and knowledgeable and extremely nice! I would highly recommend this company to anyone and want to thank them all for such fast amazing service!

Addison Karasch

23:33 13 Feb 24

Garret arrived at our home for an emergency furnace check. What we thought was going to be a small fix turned into the discovery of a large problem. Garret was beyond helpful and gave us all the information we needed to decide our next steps. Fantastic job!

Andrea Keith

09:31 06 Feb 24

We have a yearly service membership with Lancaster Plumbing, Heating, Cooling, and Electrical. It has been completely worth it. We had an older furnace that finally died in the middle of winter. Because of our membership, Drew was able to come out that day and recommended a system that suited our needs, and they were able to install it within just a few days. We have also purchased a water heater with them. As a real estate agent, I feel confident recommending them to my clients and friends.

Kathy Flay

03:02 19 Jan 24

Chris came to give me an estimate on replacing my kitchen faucet. He was professional, patient, and knowledgeable, answering all my questions. And spent more than an hour here so he could address my concerns. Very understanding.

Anthony J. Foti

02:03 13 Jan 24

We have been using Lancaster Plumbing, Heating, Cooling & Electrical for a little over a year now and have never been disappointed with their work. All the technicians we have gotten are very cordial and exceptionally knowledgeable. Recently, Ryan came to our home to inspect the furnace and noticed I was coughing. I told him I had allergies and he recommended that I install a filtration system in the home which I agreed and he installed it that same day. It's amazing how different the air feels in my home now. My wife and I highly recommend this company and will never go anywhere else.

Kenneth Weaver

01:13 09 Jan 24

The disconnect of our Furnace and AC unit and installation of our new units went flawlessly. The 2 young men did a great job on both ends of the job. They both showed great communication and explanation of the job throughout. Great employees fir your business. Furnace has worked great so far.

Leilani Shonk

17:20 07 Jan 24

We recently had to have all our sewer lines replaced- Dave, Bill, Chris and Josh were the crew at Lancaster Plumbing and heating. They did a FANTASTIC job and went to great lengths to take wonderful care of our home and property during this extensive repair. We also are extremely happy with all the quality service we received from ACEY EXCAVATING during this process as well. At the end of the project, they left our yard and driveway in tip top condition and as a whole they were a great team with our plumbing crew! We highly recommend this group to any who may be in need of their services. You will not regret it! Thanks again to the team for all the hard work put in to make this a success.

Kim Ukshe Yepremian

17:56 30 Dec 23

Great experience with top-notch professionals - respectful of property, persons, pets; punctual, straight-forward, friendly - they turned a very stressful situation into a PLEASANT experience. They cleaned up EVERYTHING on an extremely wet and messy day of digging. I work with contractors every day in my professional life - I highly recommend Lancaster Plumbing, Heating, Cooling & Electrical . Thank you Kevin, Jim and crew.

Austin Hartman

21:36 19 Dec 23

The technician was super helpful, explained the issue in simple terms and was reasonable! They did not take advantage of my emergency situation by quoting me the most expensive fix! That was super honorable compared to other companies! Would highly recommend!!!

Stuart Bullington

17:34 30 Nov 23

Steve C. from Lancaster Plumbing, Heating, Cooling & Electrical came by today to do a follow-up visit after installation of my new heat pump system. He carefully listened to ALL of my complaints, even small ones he could have easily dismissed, and then took the time to carefully resolve every one of the problems I was experiencing. He told me exactly what he was doing, explained how the heat pump works in detail, explored all of the relevant options with me, and asked for my input throughout all of the servicing. He stayed as long as he needed to, making sure that all of the work was completed to my satisfaction. I felt like he was totally on my side, trying to help in any way possible, not just doing a job. I wish I could give him more than 5 stars!

Lee Hohenwarter

03:20 30 Nov 23

Jason came out Friday morning after thanksgiving for possible drain clog/venting issue. Prompt service and very professional, tested all fixtures and answered all questions we had thoroughly. Quick and affordable service, would definitely recommend.

Debbie Mays

12:25 23 Nov 23

Outstanding service and the quickest professional arrival of a technician in history!Rachel was beyond kind, pleasant and helpful in explaining the process and facilitating the solution to our problem. Matt was systematic, knowledgeable and thorough in the diagnosis, treatment and explanation of the problem. His deference, humor and professionalism truly make him an outstanding electrician. We would definitely welcome him back in the future. Thank you LPH!

Harry Norton

21:31 16 Nov 23

This was our first visit from LPH for plumbing. Robert was very professional and took time to explain everything he was going to do at this maintenance service. He also made recommendations to address several issues and we chose to take care of two today. He had some supplies with him, and the rest were delivered promptly to our house so he could make the repairs before he left. He did not rush and seemed to genuinely enjoy his job. Thank you Robert!

susan wildasin

19:28 14 Nov 23

Great experience! Jeff wasprompt, very polite, friendly, and explained the checks and tests he performed on our gas furnace. He also showed me picturesthat he took of our heating system. He discussed several maintenance plans for us. I am happy that we chose Lancaster plumbing, heating, cooling, and electrical. Will definitely recommend this company to friend and family

Skylar Scott

22:29 13 Nov 23

Shane was professional, knowledgeable, kind, and made the process very smooth and easy. In a world of companies and people making hard times extra difficult, it was a breath of fresh air working with Lancaster Plumbing. Would 100% recommend them and wouldn’t hesitate to use their services again. Thank you for your help!

Lee Chilcoat

15:22 26 Oct 23

Eric came out to give me an estimate on a new mini split system and he was very polite and professional. Made sure to wear shoe covers while in our house, which made my wife very happy. Looking forward to receiving the estimate.

morgan schell

21:20 23 Oct 23

My experience with Chris was great. I had my sump pump and hot water heater replaced. He was very good at updating me when certain house functions would or wouldn't be available during the process. The explanations during the initial evaluation and after installation were very clear, which helped me make a good informed decision on how best to proceed with products and service.

Lisa Danielle

03:31 21 Oct 23

My water heater needed to be replaced. I was nervous about going through the process but Chris D and Kyle made it easy. They were extremely professional, knowledgeable, efficient and patient. I am very satisfied with this company so far and I am happy to have become a member.

Mike Eichenlaub

00:40 13 Oct 23

There's a reason why they are rated so well. They do great work, and their people are professionals. Installed oil burning hot water system, water heater, and minisplits years ago. We have a service contact with them, and the guys that come out are always great. They were here today, which made me think to do this review. I highly recommend.

Taylor Moore

16:42 11 Oct 23

I was provided with exceptional service by Lancaster Plumbing, Heating and Cooling. John T. who came out for the service I needed was amazing. I recently purchased a new oven and had a bit of a gas pipe issue. He was very respectful of my home/space and got the job done very quickly. He was informative of what he was doing, as well as giving me lots of information about other services that Lancaster Plumbing, Heating an and Cooling offer. I will most definitely use them for all other services needed in the future. Thanks for making this experience perfect and simple!

mcfarland contracting

18:30 08 Oct 23

I recently replaced an old heat pump for a customer and went through Lancaster Superior PH&C. Heather's customer service helped us choose the right equipment for the job and Bob's expertise made the installation super easy. They're a great team and wonderful people to work with. And my customer even signed on for their annual maintenance plan.

Tara Potter

20:55 02 Oct 23

Excellent company to work with. We used them for a full home service upgrade and also replaced our boiler and water heater. They addressed every detail. Clean, courteous, respectful , punctual and knowledgeable. I interviewed four companies before choosing Lancaster and I am very pleased with the decision. I would use them again and highly recommend them to anyone considering home improvement.

Harold Kuwazaki

14:31 02 Oct 23

Second time using this company and we are just as happy with them as the first issue with our air conditioner. This time our water heater went out. They provided us with an immediate appointment, gave us all the options, and installed our tankless water heater the very same day! (Who does that anymore? Obviously they do!) They were here for 12 hours because of issues out of their control but they remained until the job was finished. Thought we would be without hot water for days. Excellent business and would definitely recommend to anyone (which is a very hard thing to do in this day and age). Thanks to everyone from the scheduling, to the completed project!!

Joseph P.

19:25 18 Sep 23

Had Lancaster HVAC here for routine inspection of AC system. The technician was professional, courteous and thorough. He identified a few components needing replacement and sought approval before doing any repairs. Explained everything he was doing and why it should be done. Very satisfied today’s service and overall with this company.

Joshua Roberts

14:52 05 Sep 23

My AC went out overnight. Called them at 8am, they had service guys here in about 90 minutes. Had my AC fixed in about 30 minutes. They were very respectful and professional. No crazy hot weather upcharges. Just very good reliable work at a good price.

Davine Mercado

16:26 31 Aug 23

I called early in the morning and received a call back within the hour to schedule. Because I missed the call, they texted me which was super convenient. Then I was scheduled on the same day. My time window was from 12-4 and Andrew came right at 12, giving me 30 minutes notice. Then he was able to fix the issue the same day. He was thorough and hard working. I'm happy with the service.

C Ralph

21:05 25 Aug 23

I am thrilled that I had the good sense to contact Lancaster Plumbing & Heating. The technicians, Garrick and Eric, are superb. Professional, helpful and friendly to name a few of their attributes. They are a true asset to the organization. I highly recommend this company. Thanks!

Carol Toll

21:46 15 Aug 23

I really appreciated seeing a picture of the technician before he arrived at my house. I also like the ability to track him so I know exactly when he'll arrive. The technician, Shane, was friendly and very knowledgeable. He explained very well about my system and the needed repair.

Karl B

02:56 12 Aug 23

The technicians were very professional and very knowledgeable. We had a problem with a bathroom light switch and a breaker switch to our pool. Both problems were fixed and they also looked at our water heater for possible problems with no extra charge. I would recommend this company for all services provided. Electric, plumbing, HVAC and anything else that they provide. I give the company and the two technicians that came out for the repair 5 star rating.

Natasha K

12:32 08 Aug 23

These guys are rockstars!!! In one day, they replaced a kitchen faucet, outdoor hose faucet, installed a water softener, 3 new electrical outlets, and even looked at my other plumbing issues and answered all of my plumbing / electrical questions about my house. They taught me so much! They were so fast, neat, professional, friendly and knowledgeable. Also, they are just super fun and nice guys. Thank you Josh, Ryan and Jim! 🙏👍

Michael Whisler

22:05 04 Aug 23

I can’t speak highly enough about the service received from Matt and Ryan’s visit to our home. They were professional and kind. They spoke in terms for us to understand and were so patient with our very curious almost 3 year old. Matt and Ryan were knowledgeable and explained every step of their thought process to us. We had a simple issue with our recessed light fixtures that they were able to quickly and easily diagnose and provide solutions/options to resolve. We would recommend Lancaster Plumbing, Heating, Cooling and Electrical, specifically Matt and Ryan, to anyone!

Ima Cheepskate

19:56 01 Aug 23

Leaky bathtub faucet. I called in the morning, I had an appointment by the afternoon. It to Chris and Dylan about 2 minutes to diagnose the problem and about 5 minutes to fix it. They were very communicative and let me know everything they were doing. It was a great experience. Quick, quality and professional the entire time. Would definitely recommend!

Kirsten Eller

02:51 20 Jul 23

We recently had all of our old water supply lines replaced and are very happy with our choice to go with this company. Kevin was very knowledgeable, professional, and went above and beyond. We also appreciated how easy the scheduling was from the estimate to the project itself. Would definitely recommend.

Geezer 49

01:20 14 Jul 23

Today Nick and Jerry came to our home because something was going on where we had no hot water. They arrived on time, very attentive to what we told them about the situation, checked out the water heater and then gave us good news. We didn't have to replace the unit but it did need to have the heating element replaced. We are very happy with them and pleased we called LPH. We've used them in the past and will in the future again whenever necessary. We'd recommend them to anyone that needs any plumbing work. Thank you again Nick and Jerry. You guys are great.

Tish Selegrath

16:09 11 Jul 23

James and Jerry were professional and courteous. Explained each step of repair. Gave me multiple options for current service and showed probable future needs. They fixed tub and water lines and installed turn off valves that were very much needed! Thank you so much!!!! Highly recommended!!!

Zach Dunkley

12:23 11 Jul 23

Getting the technician scheduled to come out was a little tricky, I had to talk to two people on multiple phone calls throughout the day. However, the people I talked to were very nice and did their best to help me quickly. From calling and leaving a voicemail on Sunday afternoon (after regular hours) we were able to have our AC fixed by Monday afternoon. Our technician, Austin, was professional and courteous, giving straightforward answers to my questions and fixing the system in a timely manner.

Brian West

18:14 06 Jul 23

Andrew showed up on time, which was right after he had completed his previous job, went right to work, and then gave me the diagnosis along with multiple options and their associated payments. He completed the work quickly and professionally. Couldn't ask for much more for a semi-emergency visit.

Mary Ann Puleo

18:29 14 Jun 23

Used them for electrical and extensive plumbing including sewer, pressure regulator and water softener install. All techs were excellent. Polite, professional, prompt, respectful of our home and thorough. Quick scheduling. Love the text messages for appointment confirmation and letting us know when tech was on his way. HIGHLY recommend and will definitely be using again!

James Taylor

18:53 20 Apr 23

Matt and his assistant did an outstanding job. They were professional, thorough, and explained everything in an easy to understand manner. I've used this company for several repairs over the course of years and they've always delivered high quality service. Our puppy even gave Matt a 100% rating for awesome belly rubs! Thanks again.

Karen Siegler

17:00 21 Feb 23

I needed a repair to my 25 y.o dusk-to-dawn spotlight for our flag.Scheduling recall was very fast & courteous. I rec’d an email to confirm the time/date. I rec’d a text the day before to further confirm. I rec’d a phone call in AM to tell me they were on their way along with a text showing me the technician’s picture. Matt and his apprentice, Cole arrived promptly. They introduced themselves, shook my hand and reviewed what I needed to have done. They were professional, personable, courteous and efficient. They even took the time to make my dog love them! Luckily, they also had the parts needed to complete my job in the van. Matt gave me different options for combinations of pieces and pricing. I can’t remember being this impressed with a company’s service. I would highly recommend them!

Ann Marie Campbell

19:43 09 Feb 23

We have used their service 3 times in the past 3 months. Their response was quick!The men that replaced our sewer line were outstanding & very friendly! They replaced our complete sewer line in 2 days working in the cold! Very knowledgeable!!!Customer service team is very friendly!We are very happy with their outstanding service! You can’t go wrong using Lancaster Plumbing & Heating. We would like to thank everyone! We will continue using their services in the future!Thank you!Campbell Family

Fool me 1 time

19:26 05 Jan 23

Love this company and would not call anyone else for anything!! They are always professional and will explain every detail of the work they are doing for you. There prices are quite reasonable and honestly every technician that has been to my home has been amazing! I really don’t have anything bad to say about this company at all. You will not be sorry for calling them.

Kristen Devine

15:11 28 Dec 22

My boiler heating system stopped working just after the temperature started to drop for the season. We were without heat and unable to shower. I called Lancaster plumbing and heating for help and despite high demand they were able to schedule an appointment the next day. When the part was not available till a few days later the operator arranged to have a technician deliver space heaters until heat was functional. She was very polite and kind, as was the technician who repaired the heating system. They let you know when they'll be arriving and provide a picture of the employee who will be helping you for verification. Great communication and very helpful!

Terri Peters

00:05 12 Nov 22

Dave, Bill and Chris spent two days at our home fixing a severe plumbing problem.. They worked extremely hard to correct a problem that was scheduled three days to repair. They placed our comfort and feelings first and were courteous, friendly and concerned about lessening our inconvenience as much as possible.. The pricing, quality of work and teamwork they exhibited was commendable. These guys enjoyed their job and were obviously a cohesive team. I would recommend their services without hesitation.

Amy L

14:03 19 Oct 22

We had our yearly electrical system check and Jason did a wonderful job of looking at everything and explaining things to me. He took the time to answer all of my questions. He was respectful and courteous! It is worth paying for their maintenance service! We get priority service and everyone we have dealt with is always friendly and knowledgeable.

Katie H

17:52 06 Oct 22

The technician arrived on time and was absolutely wonderful. We just purchased our home and had questions about our heating unit. The tech took time to go over every detail… from the condition of the unit to the thermostat operation! We were so impressed with the professionalism of everyone we dealt with as well as the technical knowledge of our service man. Would absolutely recommend to anyone!

Paul V

17:27 08 Sep 22

AMAZED! I have had many experiences hiring contractors to come out and perform work on my property and most times I am left unsatisfied or just satisfied enough. With Lancaster Plumbing, Heating, Cooling & Electrical my experience was beyond my wildest expectations. I called day-of and they were able to send out a technician (along with a helper) to diagnosis the issue in my living room. The technician, Matt T., along with his assistant, Cole, were thorough in detecting the issue, were amazing with their customer service interactions, and timely on their labor. I will ABSOLUTELY 100% be using this company for any future electrical needs. The professionalism and courtesy they showed me and my home will not be forgotten!

Kelly Pyle

13:00 08 Sep 22

My first experience was when our old AC and furnace needed to be replaced completely - this was back in 2019. The process was super easy and everything was very quick and efficient. The techs were super friendly and did not stop at all until the job was finished.I now use the monthly plan and it’s really awesome. I can communicate via text and set up all my appointments, receive reminders on what’s due next, and they even send you tracking info and a picture of when the tech will arrive. For someone like me, who never remembers to schedule any preventative maintenance, it’s really awesome.The back office staff/call center are also super friendly and accommodating. I’ve never had a bad experience with this company, and would recommend them to anyone.

Barbara Noelle

20:54 28 Jul 22

A very positive experience from start to finish. Their front office staff was professional, knowledgeable and friendly. The service technician was on time, knew what he was doing, and suggested different service options to make sure my AC keeps running efficiently. I did not feel pressured into purchasing extra services and he even told me where I could find a coupon to reduce my costs!

Elyse Fisher

20:19 20 Jul 22

Outstanding service! Our A/C unit decided to stop pumping cool air on one of the hottest days of the year. Turns out a capacitor blew. I requested an appointment for the following morning but the receptionist called and asked if we wanted to have a tech stop by that afternoon. The tech was there in 20 minutes, diagnosed the problem and fixed everything within an hour. We appreciated the promptness and the quality of the work done. Thank you to our technician Mark for helping us out. We are very thankful! Would recommend highly!

Jade Ferullo

23:36 07 Jul 22

I called and Dave arrived within an hour. Dave was awesome! Patient, kind, clean and extremely helpful. He is my new go to plumber! Highly recommend! And shout out to his manager as well for working with us! Yall are very much appreciated!

Becky Grant

02:06 27 May 22

Matt and Ryan came to our home to install a Ring doorbell and floodlight/camera. They were very knowledgeable and courteous. They performed the work efficiently and neatly. Made sure they answered all questions thoroughly. And reviewed the functions of the Ring system with us. I highly recommend these gentleman for electrical services.

Amy Blevins

14:37 14 Apr 22

I requested a quote for a new system to be installed they were very up front about details and cost !

Deana Reider

19:32 17 Mar 22

Came to do an estimate. We made another appointment with them and will go from there.

Matthew Adams

15:23 17 Nov 21

On time and very friendly.

David Pickel

12:56 22 Jul 21

Very friendly and answered any questions I had.

Wendy S

16:09 01 Jun 21

My go to utility contractor! Prompt response to determine cause of plumbing line “hum”. Mike identified cause and was able to fix it right away. I thought I needed an outside hose valve replaced as well and he was honest with me showing me the issue was not the hose valve but the hose itself. He could have easily gone ahead and just replaced without me ever knowing. From the pleasant customer service reps to the honest and thorough professionals entering my home I could not be happier with Lancaster Plumbing, HVAC and Electric. Thank you!!

Karen Geisenberger

13:21 08 Apr 21

Jay did a great job! He knew what he was doing, made very helpful suggestions and got the job done very quickly. Your staff is always a pleasure to work with.4/7/21 Andrew did a great job on on my AC check today. He was punctual and did a thorough job. It gives me piece of mind to know that my heating and cooling system are clean and working properly.

Jordan Yablonski

12:29 17 Sep 20

Consulted plumber for installing a water cooler and a shower head

Lori Brought

19:58 11 Aug 20

Everyone I dealt with today was friendly; courteous and professional. Technician Andrew did a great job. They came highly recommended to me and I would highly recommend them. Their very affordable service plan they offer is worth taking.a look at. They fixed my a/c the same day I called. So grateful it is in the 90s today.

JoAnne Muir

15:14 06 Aug 20

This is the first time I used Lancaster Plumbing and Heating. The service far exceed Ed my expectations. The customer service when I called was great. The tech who came to my home was very knowledgeable and thorough. He took his time and explained everything to me. I was so impressed with him I purchased yearly service plan. Great job all around.

Matt Riggleman

14:52 18 Jul 20

When it came time to replace our Central Air Conditioning - I took a look at 3 different companies. Out of the three, these guys were the most responsive, most informative, and offered the most customer service upon committal. They were NOT the cheapest option up front, but offered the cheapest service plans ongoing and the best warranty in conjunction. Because our current system was leaking coolant, they offered to fill it until the unit was installed - something no other company I dealt with even considered and something that definitely 'hit a home run' with my girlfriend. Everyone we dealt with was professional and pleasant and always on time - from the customer service reps on the phone, to the technicians. Even when they brought a dedicated service tech. out to simply fill the unit prior to the installation of the new, he noticed I had a leaky condensation pipe and glued it on the spot as part of the service (something they were literally going to replace in a week). Even while installing, they asked us questions in regards to overall system upkeep - noticing that one of our switches was installed upside down, and even letting us know if they were going to have to disturb the plants where the external condenser was going to go. As a 'cherry on top' - in light of COVID-19 outbreak - they upgraded me for free as the unit I had originally selected wasn't available due to COVID-related shutdowns. Moving forward, their service plan was easy to understand and straightforward - again, something I hadn't found from others in my research. From my side, the value and service they provided was extraordinary and I wouldn't hesitate to recommend them to anyone. Definitely felt a level of care that I hadn't experienced in the past under similar circumstances.

Eric Shellhamer

19:00 17 Jul 20

During the mourning of my wife’s brother we had a plumbing catastrophe. It could not have happened at a worse time. Jim was the plumber who came out. He was so kind and understanding. He took EXTRA care and time to talk with my wife. He understood it was an emotional time for us. The next day after the parts arrived he completed the job quickly and with a smile. It’s people like Jim that makes this organization My first choice every time. Thank you!

Sham R

13:59 16 Jul 20

We have had 3 service calls with Lancaster Plumbing in the last 6 months. They are always professional, knowledgeable and on time. The guys who have been out are always super nice and efficient. Would definitely recommend!

Trish Shumway

18:39 08 Jul 20

I can not rave about Lancaster Plumbing & Heating enough. We have been loyal customers since we moved here back in 2014, and never once have we been let down. Speaking specifically to today - their all star crew, lead by the amazing Dave, came on time and worked hard and fast to install our new split units. Our house can be tricky as a mid-century modern, but they handled it with ease. Customer for life!

Nicole Eddy

15:21 19 Jun 20

A technician was at my house in less than 24 hrs of us contacting them. He was very knowledgeable and fixed our problem quickly. The price was very reasonable. I highly recommend this company

Bruce Fluck

22:06 17 Jun 20

We recently had Bryant mini split ductless a/c installed in our home. Rick made the correct recommendation for the number of units needed and provided a very reasonable quote for the project. Installation was completed by Dave, who was on time and professional. He went above and beyond during the installation. Great job!

stephen fulmer

16:10 15 Jun 20

Outstanding experience! The team working on installing our new AC was knowledgeable and worked very well together. They also took the time to explain the process to my 7 year old son who eagerly watched and learned as they replaced our AC. They answered all of his questions and were amazingly professional and respectful throughout the entire process! They cleaned up well, explained everything to me in a very easy to understand way. I HIGHLY recommend Lancaster plumbing, heating, cooling, and electrical- 5 stars!

Kim Wittel

14:53 05 Jun 20

I was so very impressed by Jared K., who took care of cleaning and parts replacement for our dryer vent. He was extremely thorough, told me everything that he was doing, and explained why, and was one of the friendliest young men I have met! He was obviously well trained, very competent, and really enjoyed his work. Thanks so much!

Kim Chaney

18:10 29 May 20

I think we got a good unit, not sure how it rated but it was recommended. Install men did an awesome job and cleaned up very well when finished and were very courteous. Definitely would recommend to family and friends.

Emily Kramer

19:23 21 May 20

Friendly and reliable staff out in the field and in the office. I have used them four or five times for separate issues since becoming a homeowner in the past 3.5 years and 10/10 each time! Will continue to recommend them to anyone I know with plumbing and heating issues. Thank you for all of your help!

Tammy Myers

15:13 13 May 20

Prompt,...polite,... and professional! I was also happy to hear that nothing would be added to the initial fee without my consent, so there was no risk of surprise charges! Reasonable rate. The plumber was also mindful of showing my teenage son who is interested in learning. I recommend their services and will be using them again in the future.

Heather Ream

14:33 08 May 20

Great job! Fixed my problem within my price range. The whole experience with the company was great! I loved that Kevin J. Interacted with my dogs so they would feel comfortable with him inside home. Will use again if needed.

Alexandra Blosser

23:36 27 Feb 20

I have used Lancaster Plumbing twice after a very negative experience with a different plumbing company in the area. They have been professional, performed great work, and were upfront with prices I was quoted. I feel like the prices might be a little higher than what smaller companies may charge, but compared to places that have tried to scam me, I am happy to pay more upfront and know that the job will be done right without hassles or extra charges. Thanks for all you do!

Shannon Dietz

15:47 12 Feb 20

Tom C. was so helpful in explaining the issue happening with our drains, and making sure everything was working smoothly before leaving. He even helped with another quick plumbing problem that I hadn’t realized was there for free! This was his second time coming over to fix something for us and I am very happy with his helpfulness and expertise!

Emma Gaskins, REALTOR, RRS

19:37 06 Feb 20

Lancaster Plumbing and Heating is one of the only companies we trust to work on our home. I always know that the work performed will be done with care. Today we had our yearly electrical service inspection and had to the pleasure to meet Ian and Jason. They were punctual, professional, and honest. They provided added services and made the time to updated a few things in the home we needed while they were here. What a great team! Thanks for everything!

Barrie Koonce

21:24 27 Jan 20

Awesome! Their service is top notch all the way across the board. Always very professional and prompt. I’ll call them with and issue and within minutes they’re calling me to set up a time for dispatch. They work with you and with an elderly mother, it’s always nice to have those who are understanding and are really about helping the customer. Choose them. You won’t be disappointed!

O David Delgado Cendales

22:54 16 Jan 20

Where to start. From friendly customer service, upfront and honest estimate price, willing to go above and beyond to provide a great customer service. Lancaster Plumbing and Heating is and will be my company to do business with. I’m very pleased to have my new furnace and ac unit installed by them. The installation crew is well trained and professional, clean and friendly. They also communicate well and attended to any concerns or questions I may had. From the Get go I knew I was going to use Lancaster Plumbing and Heating. The sales rep was very clear on the task at hand, he even took the time to clear some of my concerns, as a new owner I have plenty!. The financing was not an issue and it will pay it self of over time. The equipment they suggested and installed in my home has the best warranty on the market. Let’s be clear, you want the best and most efficient equipment out there, Lancaster plumbing and heating have it by far. What else can I say but Thank you y’all from Lancaster Plumbing and heating, your staff, from the lady on the phone to your installers great job. I would recommend your services to any person looking for an HVAC company. Sincerely David DC

Matt K

20:09 13 Jan 20

HIGHLY recommend Lancaster Plumbing, Heating, Cooling and Electrical. We had a plumbing issue that needed resolved. They were straight to the point and they started with the easiest fix that cost the least. They have the technology of a commercial plumber such as cameras etc. with the customers service of a residential plumber. Meaning they are very nice to work with without the "big ticket" prices. Will use them again!

Mel R

06:55 29 Dec 19

Ryan and Kenton were a great help in getting a plumbing matter inspected and evaluated. They provided different options for how to approach the problem since there are a couple different potential causes. They went above and beyond showing me plumbing tips and sharing knowledge and skills. Interactions such as this one are what keep me a satisfied customer of Lancaster Plumbing, Heating, and Cooling.

Dawn Colicchio

14:38 23 Dec 19

This company was so pleasant and helpful. I live out of state and needed a new toilet installed ASAP. I called them on a Friday and they were able to schedule an appointment for 10 am the next day. The man who came out was extremely knowledgeable and very friendly. We signed up for their maintenance contract which offers discounts and other great benefits. I highly recommend them.

Jon Horton

17:07 22 Dec 19

Very friendly service. I had no heat during a weekend. Called and had a technician here within an hour . Eric took care of the issue and explained what to do if it happened again . Price is reasonable. Service plan is very affordable.

Steve Bowen

04:29 25 Apr 19

Updated April 2019: I called upon Lancaster Plumbing, Heating, Cooling & Electrical to resolve a problem with inaccessible natural gas piping. The techs had incredible patience with me as they gave me options and I struggled with indecision. None of the options were going to be easy but ultimately they helped me make an informed decision and they did awesome work getting it done. The work areas were cleaner after they left than before they arrived. They’ve certainly earned my highest confidence in thorough quality workmanship. —————-2017 Reviews: Google won't let me leave more than one review, which is unfortunate since this contractor did a number of BIG jobs we wanted done on our new home. They were an amazing find to be able to do my 200 amp service upgrade, furnace replacement, duct cleaning, and addition of central air - all at a very competitive rate, done promptly, and done on time. Add to that, meeting all city permit requirements certainly required above average professionals for a set of jobs this big done all on the same permit. The Lancaster Plumbing HVAC & Electrical teams that worked on my home were amazing. They worked great as cohesive teams and each one was willing to take the time to answer my questions along the way. They completed the work on schedule and made sure each time that everything was clean before they left. When the city found a couple of very minor items after the projects were done, they came back promptly to make it meet the inspector's wishes. The next visit by the inspector only took a couple minutes and was approved without comment. I'm extremely pleased at the quality of their work and how well they followed through even after collecting the final payment for the jobs. I'm happy to say Lancaster Plumbing HVAC & Electrical was a very wise choice for all of the work I needed done on my home.

Lisa C

17:55 20 Sep 17

Great Customer Service and attention to detail. So glad we made the choice to get a check up to ensure our unit is running perfectly...

Lisa C

18:53 18 Aug 17

Great Customer Service and attention to detail. So glad we made the choice to get a check up to ensure our unit is running perfectly...