Available Positions:
Technical Sales Support | U.S. Boiler Company, Inc. – Lancaster, PA 17603
U.S. Boiler Company is seeking a qualified Technical Sales Support individual to join our organization’s Applications & Technical Support Team. This person will be part of a team that supports all U.S. Boiler brand residential products by providing system troubleshooting via phones to our company’s customer base. The individual will interface with Sales, Marketing and Engineering teams. Primarily a technical support role, this position provides the ability to work from a home office in the Northeast or in the U.S. Boiler’s offices in Lancaster, PA.
This individual should possess the following skills:
- Solid customer service skills – articulate, confident, calm, approachable, self-aware
- The ability to provide methodical trouble shooting assistance
- Electrical trouble shooting capabilities
- A mechanical aptitude
Providing technical support via phone calls is the position’s primary task. Technical support includes, but is not limited to helping installing contractors commission new boiler installations and assist servicing contractors troubleshoot existing boiler and system components. Work with others in the group in conjunction with quality control and engineering teams to identify and catalog persistent issues for resolution. Depending on the individual’s experience, they may be called upon to occasionally provide in field assistance and training support to our network of sales representatives.
Please email your resume and cover letter to: resume@usboiler.net
Job Type:
- Full-time
Education and Work Experience Requirements:
- Bachelor’s Degree (Preferred)
- Proficient in Microsoft Office
- Knowledge of hydronics systems and combustion a plus
- Technical certifications or licenses
Work authorization:
- United States (Required)
Field Applications Associate | U.S. Boiler Company, Inc. – Lancaster, PA 17603
U.S. Boiler Company is seeking a qualified Field Applications Trainer and Support individual to join our organization’s Applications Team. This person will be part of a team that supports all U.S. Boiler brand residential products to our company’s customer base. The individual will interface with Sales, Marketing and Engineering teams. This position provides the ability to work from a home office within a reasonable driving distance to U.S. Boiler’s offices in Lancaster, PA.
Duties include, but are not limited to: product and hydronic system support via phone tech support line; job site visits to difficult installations; delivering product and hydronic system education class room training; accompanying sales team in joint sales calls; and assisting the marketing and engineering teams with technical projects.
This individual should possess the following skills:
- Solid customer service skills – articulate, confident, calm, approachable, self-aware
- Solid public speaking skills
- Comfortable presenting and educating
- The ability to provide methodical trouble shooting assistance
- Electrical trouble shooting capabilities
- A mechanical aptitude
Summary of activities on the yearly calendar:
- October thru March (heating season):
- The majority of the applications team provides daily technical phone support to our contractor customer base
- As time permits any of the activities listed below
- March thru September:
- Work with Sales and Marketing to develop a variety of training materials including application videos, writing technical product inserts and more. Some work can be developed remotely; other projects will require time at the factory.
- Travel to and perform product and hydronic system training for our customers visiting the U.S. Boiler factory in Lancaster, PA.
- Travel to our distributor’s locations or neutral locations (hotels) in the central/western states and perform product and systems trainings.
- Assist Sales by traveling to installations where the contractor needs expert application and technical product support.
- Occasional tech line phone support.
Please email your resume and cover letter to: resume@usboiler.net
Job Type:
- Full-time
Education and Work Experience Requirements:
- Bachelor’s Degree (Preferred)
- Knowledge of hydronics systems
- Technical certifications or licenses
Work authorization:
- United States (Required)
Customer Service Representative | U.S. Boiler Company, Inc. – Lancaster, PA 17603
U.S. Boiler Company is a leading manufacturer in the HVAC industry for home heating equipment, water boilers, steam boilers, hot water heaters, radiators, and boiler control systems. We are looking for a team player with a positive outlook to join our Customer Service Team. Our CSR’s deliver the highest level of customer support by answering inbound calls and emails, provide limited technical information regarding heating equipment and related parts, support a defined sales region and manufacturer’s representatives, follow up on purchase orders, and provide shipping updates and tracking.
The qualified applicant will have strong Microsoft Office and computer related skills, be a strong customer champion who delivers on commitments, is organized, skilled at prioritizing workload, and has the ability to adapt to work in a high pressure and fast paced environment.
A college degree or related coursework preferred, also knowledge of the HVAC industry, contracting and/or manufacturing a plus.
We offer a challenging work environment with an opportunity for growth, a competitive wage and benefit package.
If qualified, please submit a detailed resume including salary requirements. Please include a cover letter and answer the question, “How do you define customer service?”
Please email your resume and cover letter to: resume@usboiler.net
Job Type:
- Full-time
Education:
- Bachelor’s (Preferred)
Work authorization:
- United States (Required)