Available Positions:
Technical Sales Support Specialist
U.S. Boiler Company is seeking a qualified Field Applications Trainer and Support individual to join our organization’s Applications Team. This person will be part of a team that supports all Burnham brand residential products to our company’s customer base. The individual will interface with Sales, Marketing and Engineering teams. This position provides the ability to work from a home office. Located within a reasonable driving distance to U.S. Boiler’s offices in Lancaster, PA is a plus.
Duties include, but are not limited to product and hydronic system support via phone tech support line; job site visits to difficult installations; developing and delivering product and hydronic system education classroom training; accompanying sales team in joint sales calls; and assisting the engineering and marketing teams with technical projects.
This individual should possess the following skills:
- Solid customer service skills – articulate, confident, calm, approachable, self-aware
- Solid public speaking skills
- Comfortable presenting and educating
- The ability to provide methodical trouble shooting assistance
- Electrical trouble shooting capabilities
- A mechanical aptitude
- Expert knowledge of the HVAC industry, preferably expert in hydronics
Summary of activities on the yearly calendar:
- October thru March (heating season):
- The majority of the Applications Team provides daily technical phone support to our contractor customer base
- As time permits any of the activities listed below
- March thru September:
- Work with Sales and Marketing to develop a variety of training materials including application videos and webinars, writing technical product inserts and more
- Travel to and perform product and hydronic system training for our customers visiting the U.S. Boiler factory in Lancaster, PA.
- Travel to our distributor’s locations or neutral locations (hotels) in the central/western states and perform product and systems trainings
- Assist Sales by traveling to installations where the contractor needs expert application and technical product support
- Tech line phone support
Education and work experience requirements:
- Bachelor’s degree preferred, Technical Certificates or Licenses
- 10+ years experience preferred working with residential boilers and heating systems.
- Proficient computer skills in addition to proficiency in Microsoft Office
>> Competitive salary with full line of company benefits. If qualified, please send a detailed resume to: resume@usboiler.net
Account Executive – New Customer Development
U.S. Boiler Company, Inc. is the nation’s leading company for residential boiler development and sales. U.S. Boiler Company is a division of Burnham Holdings; the oldest U.S. company in the boiler marketplace. U.S. Boiler Company enjoys a significant market share in the residential cast iron boiler market and is launching world-leading technologies into the growing condensing boiler market. Our goal is to deliver quality comfort to residential households across North America.
Who we are is reflected in Our Principles
Performance: Create shareholder Value through Industry leadership and operational excellence
Innovation: Create customer solutions by applying advanced technology to create superior products and services
Engagement: Committed to the success of our customers, colleagues, and community
Integrity: We keep our promises
The person we are seeking is:
A sales hunter — We are seeking people that love to sell! We are looking for a self-starter that takes control of his or her daily sales process and continuously fills their funnel with sales prospects. Unlike some traditional cold calling sales positions, we know who most of these customers are – we need a new account development expert to get appointments, get in front of each customer and understand what each customer needs, and then to close the sale.
We are seeking people that work very independently from their home office and travel as much as they need to in order to get the job done.
The successful candidate will stay laser focused on growing the business and will not get distracted by questions and help requests by other portions of our channel. We have others to handle those requests… this person calls on new accounts day after day and drives the growth for the future of U.S. Boiler. The successful individual will be generously compensated for market share growth.
The focused products for this individual to sell are residential condensing boilers. The key customers that you will be calling on are residential HVAC/Plumbing contractors.
The position:
- We know most of the top customers we have to meet. This position is responsible for establishing relationships with those new customers and closes the sales to achieve their assigned quotas and targets
- In addition to calling on the list of known top market place customers, this individual must be able identify and call on new customers that we have not yet reached at all
- Drive the entire sales cycle from initial customer engagement to closed sales.
- Make sales calls on new customers with other colleagues within the channel whenever possible — an account manager from one of our rep agencies and/or a sales representative form a local distributor. The details of these joint calls are dependent upon the specific customer and the territory
- Become a product and industry expert in order to successfully drive the entire conversation with each customer
- Develop, track, and communicate to management, territory plans and on-going updates towards the achievement of sales quotas. This position will be metrics driven… the number of sales calls, the amount of time in front of customers, and the added sales/market share gains that get measured within the channel on a consistent basis. Consistent weekly reports to the management team are a must.
- Make formal presentations when necessary
- Enter sales call results into a CRM to properly communicate sales activities to all stakeholders with CRM access – includes local rep agency sales reps
- Provide feedback to the management team on market trends, competitive threats, and opportunities for extending company offerings
- Conduct all sales activities with the highest degree of professionalism and integrity
- Pays a base salary commensurate with your sales experience, plus has a very substantial commission program. We are looking for individuals that want to make $150,000 – $200,000 annually
- We are looking for 2 individuals in different geographies: One living and based in a major city in the west close to a major airport (Seattle/Denver/Minneapolis/Chicago) and one in Maryland/Eastern PA.
Requirements:
- 10+ years of total sales experience; at least 5 years in a new account development position
- 5+ years of HVAC industry experience. Preference given to residential boiler / hydronics knowledge and experience
- Bachelor’s degree from a 4-year college or university
- Excellent sales skills.
- Excellent oral and written communication skills
- Strong technical background
- Self-starter, concerned with results, high sense of urgency
- Motivated by money – this position pays a base salary and a significant commission opportunity
- Familiarity with CRM tools
- Ability to travel up to 50% of the time
>> Competitive salary with full line of company benefits. If qualified, please send a detailed resume to: resume@usboiler.net