For Modern Heating and Air, in Milford, CT, the overarching theme is to strive for 110 percent customer satisfaction.
This particular customer’s home was built in the 1920s. It’s about 2,200 square feet in size with low ceilings and tight doorways. The home’s oil-fired hydronic system was in need of a new boiler and DHW source. Comfort came at the expense of high oil bills and maintenance costs.
The area is also known for poor water quality, which generally wreaks havoc on all types of water heaters. The unit in this home was a good example.
After learning all of their options, the homeowners decided to take Modern’s suggestion for an Alpine condensing boiler by U.S. Boiler Company, along with a 50-gallon Alliance indirect tank for longevity despite the harsh water conditions.
The Alpine and the Alliance are two products that Modern has grown accustomed to and utilized on a reoccurring basis to solve the problems that their hydronic customers have. According to the company’s founder, Matt Sando, they use them because they work.
Modern technicians pre-piped as much of the system as possible. The job took place in December, so having much of the work completed before taking the existing boiler offline was a big advantage. The home only went a few hours without heat.
On the second day, it was time to cut out the old boiler and pipe the 105 MBH Alpine condensing boiler up to the copper baseboard system. The water heater was piped as a third zone with priority.
After a heating season with the new system in place, the homeowners have enjoyed deep energy savings, a significant rebate from the local utility for installing the Alpine boiler, and the peace of mind that comes with a new, professionally-installed boiler system.
“As contractors, we have an obligation to deliver every ounce of efficiency and longevity that the customer has paid for,” said Tom Stags, lead technician. “And by default, that means that we have an obligation to educate ourselves and our employees on best practices and proper installation per the equipment we’re installing.”
Above: Modern Heating and Air, in Milford, CT, is quick to recommend the U.S. Boiler Alpine and an Alliance SL indirect tank.