HomeServe Heating & Cooling of Long Island

Preferred Partner

500 Bi County Blvd Suite 401
Farmingdale, New York 11735

800-691-7002
Website

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Services

Equipment installation, replacement and upgrades
Heating and cooling tune-ups
Heating and cooling tune-up memberships
Low cost home repair loans
24/7 emergency hotline

HomeServe of Long Island is focused on providing quality customer service and top-of-the-line repairs and installations to address your home heating, cooling, and water heater needs. We offer all our services throughout Long Island, and our technicians are local, licensed and insured. All of our services are designed to deliver dependable whole-home comfort, and repairs are covered by our Done Right Guarantee for 12 months.

We’re available 24/7 to answer your call and can have an expert dispatched to your location in no time.

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Reviews

HomeServe of Long Island

4.6

Based on 1578 reviews

See all reviews Write a review

Kimberly Larsen

17:22 30 Jan 26

I am writing to express my gratitude for the excellent service I received regarding my heating system.My system required a replacement part just three days before a major snowstorm. HomeServe responded quickly; the part arrived promptly, and your technician, Christopher, arrived shortly after to complete the installation. Thanks to this efficiency, my heat was restored the day before the storm hit.Had I not invested in the HomeServe heating service plan, this specific part would have cost over $1,000. I am very pleased with the service and highly recommend your plans to others.

Joseph Mannion

19:00 13 Jan 26

I had a heating system annual maintenance scheduled between 8am - 11:59am. Jalen arrived at 8:15am which was wonderful. He completed his tasks, then I showed him a leak I had on my hot water heater. He told me he wasn't able to repair that, but he will call it in to have another technician to fix it. Less than an hour later I received another call from Albert. He arrived looked at the problem and fixed several issues. They were both great and very professional. I'm very happy with Home Serve.

Esta Jacobskind

14:57 13 Jan 26

HomeServe responded to my emergency call immediately and had a skilled technician at my home within hours to resolve my heating issue, with no additional charge thanks to my HomeServe plan. The serviceman was courteous, professional, and even wore protective shoe covers - excellent service that I highly recommend.

liz zee

16:56 06 Jan 26

My boiler was making a weird noise. I have a service contract with Homeserve made appt and they showed the next day and fix the problem. Worth every penny with the contract no out of pocket expenses other than the initial contract price. What peace of mind. Highly recommend. Not to mention they service the boiler once a year with the contract. Pays for itself. The rep that showed up knew the problem immediately fix the problem and was on his way. Said if it weren't for the noise that was different we would have been without hear glad it got done!

Leslie Mann

16:05 25 Dec 25

I am 100% satisfied. They maintain and repair my gas heater perfectly. I had a water main break. They had a repair company at my home within an hour. They paid 100%. A famous plumbing company was here and tried to talk me into letting them do the work. They tried to convince me to pay them then HomeServe would pay me. No. HomeServe pays them for everything. Don't be ripped off. They gave me a bill for $10,000. This is a great company. Thank you for your time.

Michael

16:54 17 Dec 25

I had an excellent customer service experience with last service call requesting a no heat complaint. The tech arrive on time, replaced the blower motor and I had a follow up because the motor malfunctioned, The new motor was ordered and replace d the next day. The Call Center reps were very professional and knowledgeable of my service issue and quickly reconnected with the dispatcher to arrange the new appt . Thank you for excellent customer service and quick response to my no heat service call.....

Frank Franzini

14:47 17 Dec 25

I have made two repair requests to HomeServe in the past 60 days. The first was a repair to my water boiler. It was quickly repaired at no cost, even though I did not have an agreement in place. All fees were waived upon me taking out a maintenance agreement for 12 months. The cost was less than what the repairs would have cost me. I then called again because the ignition switch for my heating unit failed. HS came arrived as scheduled and performed the repairs at no cost.I went back to HomeServe after paying another company $4,000 over two years. That National company failed miserably at performing covered repairs as promised.For the price, HomeServe plans are tops and the same holds true for their field service team.Happy Holidays!

Robert Baumert

16:13 11 Dec 25

I have several home repair/maintenance contracts with HomeServe. I've had to use them several times in the 10 years I've had the policies. I always got a truthful diagnostic of the problem and a thorough repair. I've had a water heater replaced and 3 calls for boiler malfunction... all at no charge. I was skeptical when I first bought my home protection. Now. I am a 100% HomeServe fan. Best, affordable coverage you can get!

Nick 0liver

17:01 09 Dec 25

Recently I had a very good experience with homeserve. The expansion tank of my boiler started leaking. I've been paying for the service monthly for several years now and I must say the fee goes up every year and I really never used it except for some maintenance cleanings so I didn't know what to expect when I called for service. I called in the evening and after dealing with some AI nonsense a human picked up and they scheduled an appointment for only 2 days later. The repairman came on time and diagnosed the problem immediately. He replaced the expansion tank, put on a new valve and was finished within an hour and it didn't cost me anything. I was very happy at that point that I had this service. Only reason I didn't give it five stars is because like I mentioned previously the fee is going up every year and I believe it has doubled monthly since I first started. I believe it's at $34 now a month. It seems to be worth it

Igor Zaliznyak

22:53 06 Dec 25

Have been HomeServe customer with Heating&Cooling plan for more than 10 years. The main benefit is the peace of mind I get (although the price of it went up considerably, from under $400/year when I signed to about $600/year now). Last Saturday I woke up to discover that heating system has failed. Called HomeServe around 8am and got repair visit scheduled same day from noon to 4pm. While there was about 40 minutes delay with Technician arriving around 4:40pm, he fixed the problem (pilot thermocouple needed to be replaced) within less than 30-40 minutes, well in time for me to host a dinner with my friends at 6pm. Technician Matt was knowledgeable, diligent, and courteous, a pleasure to deal with. Earlier this year I also had a maintenance visit in summer, and also an AC repair visit. In both cases 5-star service.

Nicholas Molnar

00:11 03 Dec 25

Homeserve did a great job replacing my 20 yr. Old leaking water heater. They were quick to respond and within 24 hrs. Replaced it. The price was fair and the installation top notch. The two techs worked hard to insure the installation would exceed expectations. They were both very professional and detail Oriented. Overall a great experience and I would recommend them for all your HVAC needs.

Raymond Greenberger

18:35 21 Nov 25

We have a service contract with HomeServe. There was no charge for the repair. The service tech was very knowledgeable, professional, and very nice. The repair was the replacement of a part needed to fix our hot water heater. He was pleasant, efficient.and went out of his way to get a part that was not on his vehicle. I recommend HomeServe totally.

Rob Pimentel

17:10 21 Nov 25

Tech was great! Came on time within the schedule appointment. Explain what was wrong and was able to fix it and got my heat up and running. Matthew tech also explained my thermostat situation and that helped as well … overall it was great, definitely reliable thanks

john vignieri

12:21 15 Nov 25

The Installation of the new equipment was masterfully done. The technicians were extremely professional and courteous. They were neat and respectful of the property. There was an issue with a damaged part that took a few days to have shipped but the install manager Tim made every effort in his control to make it a priority to get the part installed. Gary, the representative that provided me the quote, was fantastic and also helped with directing me on who to speak with to get status updates too. Everyone went above and beyond and should be commended on their efforts to provide quality service.

Stephen Miller (Fyah Mafia)

19:50 11 Nov 25

HomeServe is good when it comes to repairs.The first person (Brain) they sent out to do a tune up wasn’t that great on check the boiler and doing a full tune up.The second guy that came was extremely good. He knew exactly what to do, when to do and how to do. He was more knowledgeable about the system and what needs to be repaired. He repaired what needed to be done and gave me a lot on info on what I need to do during the winter to have the boiler working properly.I’m thankful for the homeServe service.Highly recommended

Ralph Sommer

13:27 09 Nov 25

Only had to call homeserve a few times over the last 6 years. They always show up on time or early and fix everything pretty quickly. Great company great service. I would use anyone else.

Bill Teitler

19:51 07 Nov 25

I have been using them for 3 years now for my boiler / heating plan. I think it’s a very good deal with the plan for the tune up and repairs that are included in the plan.I have an old house with an old steam boiler that has needed a number of repairs within the last 3 years. Not every technician was great in my opinion, but most were. Especially Thomas and Pablo were exceptionally great, and they are always a pleasure to deal with and have always successfully performed the repairs. Five stars for HomeServe, Thomas & Pablo. Because of them, I also purchased other plans with HomeServe.

Chris C

16:17 07 Nov 25

Have used them 5 or 6 times over a 12 year period, while under a service contract. They fixed the problems expeditiously and professionally. It’s good for piece of mind, to have them on those cold winter nights, just in case. I would definitely recommend a service contract with them.

Debra Narvaez

21:00 04 Nov 25

Called by 12 noon, was given a 4 hour window on the same day. It took a little longer but he came after calling that he was very close, arrived when out of his way to clean the filter and light sensor and hot the system to work. When asked questions on my system answered them with good advice. Keep up the good work. Have a service contact so mo billing.

Stewart Langhaus

19:45 03 Nov 25

It is critical that your new HVAC equipment be installed properly by the contactor without cutting corners and with great care. I had a great experience with HomeServe for the replacement of one of my two ducted central HVAC systems. ------The HomeServe team was honest, very knowledgeable, and completed the job with precision, timeliness, reliability, and great care. --------I was very impressed and satisfied. ---------I also have several service contacts with HomeServe's other division and am extremely satisfied with that too.--------For the details and my reasons in this review, please read on. The senior sales associate brought an extremely experienced and technical supervisor with him to look over my existing set up and speak with me before preparing any proposal. They visually inspected the existing equipment set up inside my home and outside. They even took measurement of the inside attic while scoping the area. Throughout the entire process and after the proposal too, they did not pressure me in any way. I had also brought in two other contractors for proposals. It was not only for pricing but their suggested installation and equipment specs. The approach and lack of detail by the other contractors were very disappointing. I happily engaged HomeServe. --------I am fortunate that I have a good understanding of both ducted and ductless systems; familiar with how they work, their relative efficiencies and costs, understand air flows, and more. I likely have much more knowledge than the average homeowner, although not near a contractor's knowledge of course. This does make it easier for me to ask the right questions and evaluate the proposals and the installers better. However, the process takes time, and diligence to find the right contractor. There are several options for equipment, depending on your particular wants, needs and budget. However, i think the contractor is the most important.

gailee00

18:09 16 Oct 25

I have Home Serve to cover my gas HVAC & hot water heater maintenance. I find the monthly charge is a great investment for the peace of mind & prompt services provided. My experience has been positive with professional & prompt remediation of the issue.

L BakerS

21:33 28 Sep 25

HomeServe did a great job tuning up and cleaning my boiler and water tank. They made recommendations for maintenance. I needed a part and they ordered and installed it the next day.I have a HomeServe service plan that includes annual maintenance. Service is phenomenal!

Robert Au

20:15 28 Sep 25

My furnace didn’t respond to the thermostat. So I checked the pilot light and didn’t see any flickering light. Then I called Home Serve telling them that I thought the pilot light was off. They were able to schedule a repair appointment on the same day. Peter showed up about 11am. He checked on the pilot light and it was on. But then he found something wrong with the electrical sensor. He got the replacement parts and installed them. He also brush cleaned the furnace tubes. The furnace responded to the thermostats properly. Peter was professional and knowledgeable. I was very happy with the results.

Vincent Pasqua

12:01 25 Sep 25

HomeServe is a fantastic company and their service is excellent. I am incredibly impressed with the skill and professionalism of their technicians, customer service and their rapid response times. I have multiple plans to cover a/c, heating system, watermain and more. No upselling, no rip offs, just fast reliable service at a great price. I highly recommend Homeserve to any and all homeowners. .

Michael Serres

13:15 24 Sep 25

Very pleased that I purchased the HomeServe service plan for my home. The fan in my AC unit's air handler stopped working. Tech came over the next day and repaired it - no fuss and no charge.

Robert Boyce

03:37 24 Sep 25

I have a “Premium” maintenance contract with HomeServe for my boiler. I pay the (substantial) monthly premium because (my thinking is) if my boiler stops working on the coldest day in January, (that’s when these things happen) I’ll get priority service. Whether this is accurate or not, I do not know. I make an appointment in September every year for an inspection and cleaning. They sent “a guy” to do this. Right from the get-go I could tell he was a novice. He had a problem with the pilot light (working/on) when he shut the boiler to inspect/clean it. It took me THREE TIMES to explain to him - there wasn’t a problem with the pilot light (before he shut the boiler)…. AND I explained to him, I was having a problem during the summer, with heat coming up in one of my three zones. HE wasn’t (qualified) to make that repair. ANOTHER (four hour) appointment window wait. That gentleman (seems) to have diagnosed and repaired issue. IDK. I’ve been using LILCO, National Grid, HomeServe (WHATEVER they’re called then Vs. now) for this service for thirty+ years. It just seems (to me) the techs are becoming less knowledgeable. It’s PROBABLY just the times we’re in…. I want/need a similar contract for my two split-units/duckless A/C units but - I’m nervous/concerned that they don’t have a quality guy and will screw up my Mitsubishi system…

Mike E

12:04 31 Aug 25

Had my burner annual tuneup, tec was excellent did a great job, noticed one small issue and had someone come over to fix. Had to install new part on water heater which was 100% covered. They showed up within 15 minutes. The contract is well worth the peace of mind that equipment will worked well throughout winter. Thank you

Angelo Amendolare

20:42 30 Aug 25

When something goes wrong with your system, you will have a tendency to panic. One phone call to the company and they understood my dilemma and dispatched a repair man immediately. Upon his arrival, he already knew the details to my problem and was prepared to repair it immediately. I could not be more satisfied, and relieved and happy that the repair man was so knowledgeable friendly and he explained everything step-by-step as he repaired the problem. The fast response saved me thousands of dollars in damages and now my system is up and running perfectly and I can’t thank them enough for their excellent service.

Kathy Bayer

19:48 26 Aug 25

Home serve covered a part on my air-conditioning unit that would’ve cost me $1300 which was part of my contract so it cost me nothing. Best service ever and they came the next day. I would highly recommend Home Serve to anyone who wants quality service at the right price!!! Thank you, Home, Serve‼️‼️🌟💫

Tom D

13:05 24 Aug 25

The tech who repaired my AC unit was outstanding. He was professional, friendly and explained everything.Unfortunately, the customer service representatives were the complete opposite. They placed me on hold and after 15 minutes I hung up. The second customer service representatives was extremely rude when I asked to speak to a supervisor and said to me there are none around sorry and disconnected me. I then called to cancel my service and at that point the representative asked if she could help and she did . When the tech Joe arrived he was outstanding and fixed the issue in less than 15 minutes. I’ve used Homeserve for years and will continue because their techs are the greatest. They need to work more on training their customer service representatives

Chris Jespersen

19:21 18 Aug 25

Amazing again. I don't know how Homeserve has so many 25yr plus master mechanics to serve their customers. Larry and Danny were great. They kept at it until it was running smoothly. If I didn't have their plan this would have been costly. Larry 40+ years - Danny 25+ years - both GREAT - Thank you

Laura Gregor

20:18 15 Aug 25

I have a service contract this year with Homeserve. I had no hot water on Sunday night, I called first thing Monday morning and was given an 8-Noon time slot. Jason called at 10:30 and arrived just before 11am. He replaced a number of parts which controlled the gas pilot. System works great and I am very pleased!!!

Jim Rohlf

01:31 15 Aug 25

Replaced two A/C systems. Had to place a few service calls afterwards to fix minor problems but all were done promptly. The service personnel were quite professional and good natured. Enjoyed talking to them when they finished the jobs.

Stephen P Aponte Sr.

16:01 14 Aug 25

HomeServe, excellent company!!! I made an A/C appointment bc I had a thermostat problem. The A tech was on time and replaced my thermostat. He was a gentleman and very knowledgeable. I have the parts protection plan and I recommend everyone to get it!! It’s well worth its weight in gold!!!! THANK YOU HOMESERVE!!!

Marsha Levine

13:37 14 Aug 25

I should’ve read my policy, I had to pay $700.00 for my new water heater, after paying for insurance for many years.BUT the men that installed the water heater were WONDERFUL. SO POLITE, CAREFUL, COVERED EVERYTHING AND JUST PLAIN NICE!

Laura Baron

12:52 09 Aug 25

Albert was a fantastic tech and was able to magically repair my older AC central air unit to get me through this summer without inevitably having to replace full unit. Thanks to his expertise and knowledge he went beyond the average tech to find parts that fit and working til now. I’m so thankful. Timely professional and thorough Customer service idoes it best to accommodate an urgent service call thanks again

Lillian Paul

15:20 02 Aug 25

Kevin was great! Courteous, thorough and very informative. In addition to adding freon he did a total tune up. He gave me many tips on what to do to have the ac run more efficiently. I would request him if possible the next time I need service.Overall A++

Kim Johnson

02:27 01 Aug 25

I really appreciated the quick response and installation of my new hot water heater. I called and about 40 minutes later someone was at my door. The incident occurred on a Tuesday and fixed on Friday. AWESOME JOB. THANK YOU HOME SERVE....BTW I was with another home warranty company for 3 years and they were horrible to say the least.

Bob Kalberer

18:30 28 Jul 25

From the very first call until my problem was resolved I had nothing but ease of mind. They came the day I called in the heat of the summer had to order parts but explained to me exactly how long everything would take. It’s been almost a week now my a/c is running beautifully. Thank you guys 👍👍

sarah lange

23:48 20 Jul 25

The two men who did the installation were great. Friendly, polite and very neat. Really appreciated them explaining everything to me. Excellent reviews for them.

Craig Neumar

14:20 15 Jul 25

It took about 4 minutes to make the appointment. I called at around noon, had an appointment for 4! The tech showed up early, and the AC was fixed in 15 minutes. He even cleaned out the unit for me. Highly recommend.

Martie Last

23:31 12 Jul 25

Tommy and Chet were fantastic. They kept me informed of their arrival time, did the work with a great attitude and left the area spotless. Very, very nice people to work with!

James Tsang

02:30 29 Jun 25

My elderly mother's house's central AC stopped working right before the heat wave and I was so glad that I signed up for HomeServe a month earlier! I booked a service call via phone, the tech came on time and immediately fixed the AC! I had called other AC techs since it was urgent, but they all charged ridiculous prices even before knowing what the issue was. Anyway, HomeServe is a godsend and I am so grateful for their honesty and outstanding service! I just wish I had signed up with them many years ago!

Atilio Calderon

18:19 24 Jun 25

I did not give you 5 stars because, up to now, I still have not received a phone call telling me how to proceed with the unit's replacement. It is a good thing I acted proactively and had it replaced through another service company.

Marlene Benedetto

19:41 12 Jun 25

I recently had a HVAC system installed in my home and garage and I couldn’t be more satisfied with the entire process from the initial Consultation to installation everything was handled professionally and efficiently. The technicians arrived on time every step explained clearly and answered all my questions. They worked quickly, respected my property and made sure everything was cleaned up before they left. I appreciate how they walked me through how the New system works and gave helpful tips for maintenance. Since the installation, my home is more comfortable, and I already noticed the difference in air quality and energy efficiency. The temperature stays consistent in every room. Overall, I highly recommend this HVAC company for anyone considering an upgrade or new system. The investment was well worth it for the comfort, peace of mind and long-term savings..

Patricia Press

00:55 02 Jun 25

I had to have a new CAC unit installed. After a slow start (discussion on where to enlarge an opening access to remove old and hoist the new air handler into the attic), the work proceeded and was completed in a little over one day. The workers were polite and did their best to keep the area clean. I especially want to thank Peter for suggesting to just enlarge the vent opening instead of cutting into the ceiling for easier

M Perez

21:06 29 Apr 25

The Home serve representative came to our home and identified the problem and explained everything to me in a professional manner. He was friendly and helpful. He did a great job and corrected the problem without any issues. It was a great experience.

Erik Jepp

13:08 17 Apr 25

The service man was a complete professional and knowledgeable and fixed the problem in a timely fashion. Highly recommend

Robert Fontaine

13:52 06 Apr 25

Cato and Matt were the HomeServe technicians who installed our new forty gallon water heater. They were on time, professional and courteous. They left the area where they were working cleaner than they found it. Their work was outstanding. As the homeowners we could not be more satisfied with the work and the price.

Faith Turuta

12:46 02 Apr 25

Our gas burner was leaking water and we called Home Serve immediately. The repair line was very helpful and scheduled an appointment that very day. The repairman called that he was on his way and we couldn't believe he would be there at 8:30 AM. Roy was very respectful and took his time to find the problem. He repaired everything that needed to be fixed. However there was still a problem after he left. We called back Home Serve and Roy came back out the next morning and fixed the minor problem. I am so glad we have a service contract with Home Serve.

Rich Wen

19:44 15 Mar 25

Called on a Friday at 4:30 about my heating system out and got an appointment for next morning.Got a curtisy call when tech was 15 mins away, showed up clean and professional and had available parts to take care of the issue.Very happy with response and service, definitely recommend them.

Douglas Kurz

14:42 13 Mar 25

Service team arrived on time, were professional and explained all aspects of the installation. Peter, the lead technician, was fantastic.

John Moore

21:07 28 Feb 25

They were very polite and very knowledgeable. Nice to have technicians that know what they are doing. We also liked it when they called the next day to see if everything was OK. We don’t get that follow-up very often.I have a contract with you for a number of years and would recommend you highly.

Judith La Bua

15:14 23 Feb 25

We had a new boiler and water heater installed. The workers were efficient, knowledgeable and courteous. So happy with the workmanship and the quality of the items installed. Highly recommend HomeServe. From start to finish the process was seamless.

Cristo Alfaro

19:57 16 Feb 25

The techs had to come in 3 times to fix the problem with my furnace/no heat at home. Third time was the charm. I think it was a learning moment for the tech that had to come twice. He assumed that it was something wrong with the thermostat's clock. Fixed it and 2 minutes later, he was out the house. My only suggestion for him was to make sure that the system is working before he rushes out of a customer's home. Other than that, the wrong was made right and for that, I give them 5 STARS. Thank you HomeServe!

Katie Cunningham

03:08 15 Feb 25

Happy I had this service in place when we lost heat recently. They came within 12 hours of calling. They order the part for my rare forced heat unit and installed it 48 hours later (as soon as it arrived). I payed no additional costs because the piece was covered, and not only was I happy but I was warm!

karen bushek

01:27 08 Feb 25

Our Homeserve representative was courteous, Asked us a number of questions and went right to work to resolve and reinstate our heat. He worked both inside as well as went outside to clear any debris blocking our vent. We were happy that he was able to come to our home so quickly and give us peace of mind.He reminded us to be sure to have our system reviewed annually. He also helped us to reset our thermostat. Thank you for such great serviceKaren Federico

Anthony FALCO

12:19 05 Feb 25

I just had a new boiler installed by Home Serve/ PSEGI wanted to say how professional they all were. And finishing in one day. I want to thank Keyro, JR, Pete, Matt & Jason personally.THANKS GUYS. You saved my mom's Life.

Michael Cortes

14:33 30 Jan 25

My first floor heat was not working due to the Blower not working.The Website does not have a proviaion for "Emergency appointment"T soonest was 24 hours later.Pipes could freeze by that time.When I called customer service, I was given an appointment for that night.The Tech arrived 15 minutes later.After he confirmed that the blower motor had burnrd out, he replaced the motor with one he carried on his truck. The repair was completed and the heat was working again.The person on the phone to schedule this was very helpful and responsive.The Tech was a Pro.The repair was done very quickly and the problem solved!

Alan Kleinberger

21:00 19 Jan 25

Repair technician arrived promptly and immediately figured out the cause of the problem with my furnace. It was quickly repaired and we've had no trouble since. Technician was friendly and informative throughout. No complaints!

Gregory & Lynne Proios

15:04 16 Jan 25

Our technician Peter arrived within the hours promised to diagnose our erratic temperatures in our house. With the current sub zero temps outside, this needed to be addressed ASAP. He was courteous and friendly. He first made sure our boiler was functioning properly for our gas-fired baseboard heating system. Since the boiler was ok, he next checked our thermostat which we suspected wasn’t functioning properly. It was indeed faulty and Peter then went out to his service truck and returned with a replacement thermostat which he installed quickly ( see picture). This service appointment was quick, smoothly done snd so smoothly done we figured it took maybe just a half hour. Thank you.

Jennifer Puterio

12:07 15 Jan 25

I’ve had to use HomeServe twice to repair my gas boiler and both times the technicians were dispatched the same day, were professional and friendly and had the job completed in a timely matter. It’s saved me over $1000 in repairs. So glad we opted for the coverage

Matthew Steinberg

13:08 04 Jan 25

Been using HomeServe for years (heat plan), always great mechanics. Way easier than finding a plumber quickly if there is an issue. I switched at one point to a competitor, big mistake they told me to find my own plumber and submit the bill. HomeServe is no nonsense. I assume their A/C and plumbing leak coverage is just as good.

Ernesto Able

17:53 02 Jan 25

Of course Boiler goes Out Christmas Day morning.Call for service first thing next morning.Arrived promptly and fixed immediately.Very happy. Recommend for peace of mind.

Paul Frazer

14:19 19 Dec 24

I called HomeServe to have my hot water system fixed. They made an appointment for me within 2 days. Richard from HomeServe came to my house and did a great job. He identified the issue quickly, and replaced all broken and faulty items. He answered all of my questions about what each part did, and why it needed to be replaced. Thankfully all was covered under my HomeServe warranty coverage. Great service!

S. Thapa

22:25 11 Dec 24

I am very happy with HomeServe of Long Island. I have multiple coverages for our property. The technicians are knowledgeable, professional, and respectful of the property. Most importantly, they arrive in a timely manner.

Mike Schwartz

01:45 11 Dec 24

Friday evening my thermostat was not working. The heat was on but I couldn’t change any temperature settings. I called HomeServe, the representative said that the thermostat was covered and arranged for a technician to come over early the next morning. The technician arrived during the scheduled time frame, confirming the thermostat was broken and arranged to have a new one delivered to him at my house within minutes. The replacement was done in a very short period. The technician was polite, dressed neatly and quickly got my heating system working properly.

P Davis

15:41 28 Nov 24

Had my boiler replaced by Homeserve represented by plumbers Kevin and Tariq. They explained every step, were respectful of my home and did just a great job. I would recommend these two plumbers and their company should consider them for a merit increase.

Josefine Kaya

14:11 10 Nov 24

Review for Homeserve TechnicianI can’t say enough good things about my recent experience with Homeserve’s technician! Our cooling system was acting up, and from the moment he arrived, I felt confident the problem would be resolved. He was right on time, extremely friendly, and clearly very knowledgeable about his work. He explained what he was doing every step of the way, answered all my questions with patience, and had such a positive attitude that it turned what could have been a stressful situation into a pleasant one.Not only did he fix the issue efficiently, but he also shared some helpful maintenance tips to keep things running smoothly in the future. It’s clear he really cares about the quality of his work and his customers’ comfort. Definitely the kind of technician you want every time—professional, friendly, and a true expert!

Larry

13:46 03 Nov 24

Service was great. Contractor was knowledgeable and professional. Used superior equipment and materials. I would Highly recommend these people

Philip Kull

15:04 01 Nov 24

I called Home Serve at 1PM; explained gas burner pilot light would not stay lit after following instructions inside burner cover. I was given a service window of 4pm-8:30pm that day and immediately received an e-mail confirming the appointment.PSEG-LI Service Engineer Anton called from in front of my home at 4:08pm, introducing himself and announcing his arrival.He was polite and professional. Anton asked me to explain what the issue was and listened while I spoke.He explained that it was very likely a failed thermocouple, while pointing out its location.By 4:30 he had replaced the thermocouple, showing me the failed unit; and had the furnace in fine working order.I am very pleased with the responsiveness and efficiency of the service visit.

Richard Ginsburg

14:50 01 Nov 24

My central air conditioning condenser wasn't going on. Home Serve came and tested it and determined the issue wasn't the condenser. The technician then went into the attic (through a very small ceiling opening in a closet) and quickly realized the issue was a clogged drainage tube. He had the right tools needed to clear out the clog and the air conditioner is working perfectly again. I'm so impressed and pleased with Home Serve, their technicians are great! They know how to analyze a problem and fix it, and do it quickly. I rely on them for all my heating and air conditioning needs.

Susie Pizarro

14:38 18 Oct 24

I appreciated the quick response to my phone call. They sent a technician out the very next day. Charles was polite, respectful and very knowledgeable. He actually remembered being here, at the house, 12 years ago. Good to see that the workers are doing well on the job and staying with the company.

Lita Solomon

20:15 16 Oct 24

The technician that was sent to my home was very thorough & did all the work required to fix my boiler. The plumbing company that they subcontracted out to fix my gas leaks was wonderful. The plumber was in my house for hours . No complaints at all.

Jim D

17:26 16 Oct 24

After two maintenance visits and one repair call I am very satisfied with heating techs. On time, know the mechanics well, and courteous. Problems solved, no fuss.

Galaxy Garrison

18:14 11 Oct 24

I was at first worried about these service contracts but I couldn’t be happier. They tuned up my boiler and the guy was very nice and helpful. (I believe his name was Gio). He noticed a problem with an expansion tank and sent over another tech the following week, after helping me with a dryer which he didn’t have to do. The next technician was also great, and it was all covered. I highly recommend homeserve.

Abiola Dupuy

19:30 09 Oct 24

“I recently had a service visit from HomeServe, and the experience was excellent. The technician was professional, knowledgeable, and arrived right on time. They addressed the issue thoroughly and took the time to explain everything. I felt informed and confident about the work done, and the whole process was smooth from start to finish. I appreciate the clear communication and commitment to quality service. Highly recommend!”

Bill Matejka

12:26 21 Sep 24

Homeserve scheduled my water heater replacement promptly and efficiently. The service techs arrived on time and replaced the heater with care and professionalism. I am very satisfied with how this was done and I feel that I received a quality water heater at a fair price.Thank you Homeserve.

Paul “Thrill of Vanilla” Henneke

16:19 26 Jul 24

We have 4 home serve waranties, which we bought a few years ago when we had a major plumbing problem. Well this last weekend our water line from the street broke! No water. I immediately called HomeServe and the agent was wonderful. He listened to my issue and explained the process. As it was late on a Sunday service would need to be Monday. I had a text and call back Sunday night that the repair team would be onsite Monday. Boom - Monday morning they were onsite to review the issue. It was more severe than they thought so another plumber was called in, and we had water again. Homeserve kept us apprised via email, call and text and were wonderful.

Ricky Holder Adler

16:24 12 Jul 24

My opinion of HomeServe is definitely mixed. They have a mix of people who probably don’t care much and they have people who will do their utmost to accommodate ones needs and get the job done. Carmine, Christine - both of whom are in management were as helpful as they could possibly be. Their sales department (Comfort Specialists as they are euphemistically called) is less than stellar and their management didn’t appear to give a hoot about the customer (me) as long as a sale was made. Any time a tried to speak with anyone in sales I was brushed off as if spending several thousand dollars wasn’t something that possibly might require some thought or question. My “Comfort Specialist “ was patronizing and and really unpleasant to deal with. When I asked to work with someone else I was ignored. Also, once the sale was done he ignored my calls after telling me that installation was a different department. The installation department claimed otherwise. Customer service does the best they can but obviously are quite limited in the scope of what they can achieve. The two technicians, Kato and Jason, who removed my old broken system and replaced it with a new compressor, furnace, blower and air intake worked cleanly and efficiently. The arrived promptly at nine am, were respectful and polite and worked non stop until after 6:30pm to complete the job. These two young men were excellent and as far as this excessively unpleasant experience, the people I mentioned are the only ones who stand out as having any semblance of feeling of responsibility towards a client. Over the month it took to finally replace my system I spoke with tens of people. Christine, Carmine (management) and Kato and Jason (technicians) are the only standouts.As far as my repair contract. They have almost always shown up a done any and all repairs in the past. Hopefully I will be repair free for a while.

Diane Coyne

12:48 05 May 24

I've been a HomeServe client for the past 8 years and they have always given the best service...from the easy way of scheduling an appointment to the courtesy and expertise of their workers, I couldn't be more pleased. Excellent service! And they arrive when they say they will!

Maryann Palumbo

22:08 26 Apr 24

I was not happy with the gentleman who came to fix my water heater. He was rushing and didn"t explain what the problem wasI can't go down the stairs to the basement as I use a Walker. My husband was at church when he came. He then took a video to show me what was wrong. He said he couldn't help me an they had to order a heater.When he left there was water pouring out of both my showers, which were not on. I was not happy with his demeanor.

Vanessa

17:33 04 Apr 24

We were extremely satisfied with the installation of our new water heater by Homeserve. The entire process took less than a few hours.The men were courteous, and worked diligently to remove the old heater and install the new one.They cleaned up well and left us very satisfiedThank you Homeserve for doing a great job!

Md. Abdullah Al Faruk

13:56 21 Mar 24

Overall, my experience with HomeServe surpassed all expectations. Their professionalism, expertise, and dedication to customer satisfaction are truly unparalleled. Thanks to their exceptional service, I can now enjoy a cozy and comfortable home once again. I wholeheartedly recommend HomeServe to anyone in need of heating system repairs – they're simply the best in the business!

S No

15:38 18 Mar 24

I've used HomeServe for decades.Every year I get a maintenance check covered under my contract. This past year my furnace needed a new motor. It was covered completely. All the technicians are professional and friendly.

Tyler Gil

01:08 24 Feb 24

Pablo from Home Serve was the best technician I’ve ever experienced! Great man great service. Got our heat back up and running while shooting the breeze and being very personable.

Sue Munroe

15:53 23 Feb 24

Came home to no heat last week. It was very cold that day. Called HOMESERVE and described the issue. Someone was at the house by noon and the issue was resolved within 30 minutes. I couldn’t have asked for a nicer technician, friendly and efficient.Well done!

Debbie Troutman

18:49 03 Feb 24

I highly recommend Home Serve as a heating and hot water heater company as Home Serve provides fast and prompt service.The customer service team is wonderful / fanstatic and the service team is very professional, knowledgeable, personable and on time when arriving at your home for a service call. I am very happy with the team of people who work at Home Service and highly recommend this company for your heating and hot water heater needs, they rock and roll as a company and get a five star rating from me!!!!!

Randy Harinandan

13:13 01 Feb 24

Our rep was knowledgeable and well equipped to handle our boiler issue where it was not heating the entire house efficiently. After less than 2 questions and less than 1 hour - everything was back to normal. Appreciate the expertise and education for a home owner who knows very little!

Joseph Manfredi

14:18 28 Jan 24

The technician called to let me know he was about 10 mi to arrive. He arrived on time and asked what the problem was, you could see he was analyzing the problem and started right away getting his tools to make the repair. He was knowledgeable and new what he was doing. Based on my experience with technician, I would recommend Home Serve to everyone. For nothing more the piece of mind to get heat back on line.

Faisal Yaqoob

21:44 26 Jan 24

Great service. Quick appointment. Professional staff. Great experience. This is soooo much better than the usual home warranty companies where they not only make you pay $100 per visit they make a fuss about everything. I had the worst experience with American HomeShield.

Tahir Syed

17:27 05 Jan 24

I bought this house a few years ago, and our heating system 1st time broke in this winter. I contacted HomeServe immediately. A polite lady took my information and granted me same-day service. Luckily, I don’t have to wait and suffer several days. A gentleman arrived at a given time and took an hour to fix the heat issues. He fixed the chimney issue to take care of the Carbon monoxide sensor. Thanks again for your professional support.

Myra Zuckerman Reisman

05:24 16 Dec 23

At 2am I saw water leaking from the bottom of my home's hot air heating unit. I called Homeserve service telephone number and was quickly connected with a human helper. She made an appointment for a repairman to come to my house that same day between 8am and 12 noon. The repairman called first and then arrived at 8am. He was excellent in every way. He was kind, caring, expert in his job. He explained the heating unit problem to me and patiently answered all my questions. I highly recommend this serviceman and the sweet, caring, knowledgeable phone representative.

Bert Marrero

17:01 05 Dec 23

I had a boiler problem on a night that the temps went down into the 20's After just a month before taking out a contract with home Serve .I called them about 5:30A.M. and surprisingly someone answered the phone and told me someone would be there between 12 and 4 P.M. that same day. The gentlemen showed up at 2P.M. and repaired my boiler and got my heat running .at not additional cost to me . I am grateful for Home Serve and have been singing their praises to everyone I can From the phone call to the Tech you guys are great and I am currently looking at more of your servicesThanks again Home Serve

Darrol Dawkins

14:21 30 Nov 23

Purchasing the homeserve package was one of the best home maintenance programs I could have done. Just in time for the winter! With one call the price paid for the service was already worth it’s weight in gold.

Bob Runyan

17:21 21 Nov 23

Boiler leaking. Call to HomeServe secured next day (Sunday!) appointment. Tech arrived on time, evaluated situation and completed repair quickly and successfully. Very reassuring to know "rescue" is just a phone call away.

Thomas Brady

14:08 19 Nov 23

I have a maintenance contract with them for my furnace and hot water heater. I've unfortunately had occasion to use both services and have been thoroughly pleased with their professionalism, quick response and ability to get my furnace and hot water heater working again, quickly. The contract has saved me quite a bit of money.

Terry Madonia

13:44 19 Nov 23

Excellent service, very professional. The service man was pleasant and knowledgeable about what was probably wrong with the heating system. The repair was completed in the time slot I was given. Very pleased.

james scigliano

17:57 18 Nov 23

The worker that came to our house to fix our concern was very professional, he did great job. Everything was taken care of. He explained everything he was doing to correct our problem. I was so satisfied and was given peace of mind . He was great. Thank you again for a great experience of a job well done.

Sunny. A

15:59 15 Nov 23

Hats off to HOMESERVE for their exceptional heating service! I recently reached out to them, and their quick response and professional approach truly impressed me. The team's expertise was evident as they efficiently resolved my heating issue, exceeding my expectations. HOMESERVE's commitment to prompt and friendly service makes them stand out. I wholeheartedly recommend HOMESERVE for anyone seeking top-notch heating solutions. Thank you, HOMESERVE, for a job well done!

Gytzel A

13:57 12 Nov 23

After a serious emergency with my boiler I didn't know what to do. HVAC technicians refused to work on my boiler. I decided to give the technicians from HomeServe a chance and sure enough they were able to fixed the situation. I am so glad it worked out with for me. Technician Roy was wonderful

William Bird

12:52 21 Oct 23

In this day and age providers usually disappoint. Homeserve responded promptly, set an appointment which they kept. When they arrived the tech was extremely professional , explained my options clearly and did the job to my complete satisfaction. Who could ask for more.

Nancy Montalbano

14:29 20 Oct 23

I was very impressed with the service I received when my heat didnt work. They came quickly and, after ordering a new part, fixed my heat quickly.

Jerry Mowery

12:02 08 Oct 23

Good customer service. The worker was great. The supervisor with him was very rude to the worker. I'm sorry I forgot his name. The worker would not leave until the job was completed properly and for that we are thankful.

Anthony Accetturi

15:12 19 Sep 23

I had 2 techs at my residence that day. The first one Jaden was very good, however he lacked some experience and could not get the cover back onto the heating unit correctly. When he called his dispatcher I got a time frame of either that day from 4 pm to 8 pm or monday same time. Neither one was acceptable. My time is valuable and when I book a service I expect the service to be complete within the allotted time frame. The second tech that did come after Jaden pursued the matter more was Rafael. He was able to put the cover on in a matter of minutes. Bottom line I was very happy with both techs. Not happy with the dispatch when I am given a time frame later in the day. In the future please send a senior repair tech that knows their way around the many different units out there.

Deidre H

15:17 01 Sep 23

I definitely asked if the installation was outsourced and the sales rep said no. Of course there were installers who were a 3rd party. With that said , the quote that was explained to me was different than what occurred as far as installation. I'm still waiting on a call to discuss. Also I feel like home serve should come back after installation and inspect that the install was done as expected.

James Ginis

13:07 30 Aug 23

Tech called before appointment to let me know he was on his way. Arrived at appointment time. Performed heating tune up service in a workmanlike manner. Informed me of a part replacement that should be addressed and performed this service.

Jay Soucie

16:24 25 Aug 23

Ron was our service man once again. As always, he does an excellent job for us each time he is here servicing our unit. Over the last 16 years we have always had excellent service and scheduling a service call was always great.

Kevin Rajaram

13:43 06 Aug 23

My hot water tank was give me issues where the pilot light wouldn’t stay lit. I called homeserve and they got a technician out the same day technician was amazing. He fix the issue with parts that he had on the site and stuck around until he was positive that the pilot lit wouldn’t go out again. My experience with HomeServe was substantial their technicians are phenomenal they are punctual very respectable don’t try to upsell you and get the job done.

Maria Marrero

18:22 20 Jul 23

Could do MUCH better! I called them on a Thursday when my AC stopped working and they didnt come until the next Tuesday... almost a week later in the 90+ heat

Anthony Napolitano

04:10 15 Jul 23

We got an appointment the next day after we called. The tech quickly analyzed the problem and fixed it in no time at all. Our A/C was up and running during this heat wave.

Pericles Laventure

14:31 14 Jul 23

An evacuation pump shared by the heating and AC units failed and caused a slight flood in the basement. The separate units are serviced by different organizations… The tech from homeserve replaced the pump due to his understanding of the situation… Great customer interaction and service…

Frank Bucaria

03:10 07 Jul 23

Installation crew clearly knew what they were doing. Cordial, clean, and effective! They answered all my questions.I did have an important question and the salesperson never did get back to me after I left messages on his phone and texted him. It felt like he made the sale and did not want to be bothered after that.

James Tonon

00:42 21 Apr 23

the service was very responsive as it was a holiday. Nelson stayed to repair three separate problems and bleed the system when he probably could have left after fixing the valve which prompted my call. That's good people ! Thanks again

Rustic Home

12:19 01 Apr 23

They are a great company and offer a great service. The only thing that kept me from giving five stars is that none of the repairmen that show up to your door, show up with their Identification badge and picture displayed on their shirt.I would like to know who I’m letting into my home and it makes it easier to refer to someone by name when it’s in front of you. Receiving a receipt of services performed wouldn’t be a bad idea either, it makes it easier for me to refer back to the receipt of the last time a tech was at the house.

Md Saiful Islam Suman

17:14 23 Feb 23

They are very professional. I am happy to their services. Also they do responses very quickly and on time . But only I don’t like their long window’s schedule time period. Otherwise they are excellent and recommend for you. Thanks

Roger Narendran

14:52 21 Feb 23

Lost heat in one room during a cold spell. I called in the morning and they had a technician at the house that same afternoon. He diagnosed the problem and fixed it. He was honest to say the problem is going to require an expensive part replacement, but for now wait and see if it malfunctions again. Everything was covered by the service contract, so no money out of pocket for me. The biggest thing was the prompt response and the peace of mind it provides.

Saray Simo

21:26 25 Jan 23

Always available and respond quickly to emergencies. Staff is knowledgeable and professional. My family and I are very thankful for the services provided and we ensure to always have an active contract with HomeServe.

Margo Alexander

20:18 05 Jan 23

I have had a contract with HomeServe for over 10 years. Their technicians and installation guys are the best! A few years ago I had an emergency failure of my heating system on a very cold January day. After 2 visits to make repairs, the system suddenly and completely died. Within hours a salesperson visited my home, explained the options available, and recommended a very affordable plan. I was able to get on the spot financing, and they scheduled the installation in 2 days! They even provided space heaters for my bodily safety and to protect my pipes from freezing! Outstanding!!! Any repairs I've ever needed were handled quickly and responsibly.

Mohammad Khan

20:45 02 Nov 22

Extremely professional & courteous, and of course excellent at what they do to help us maintain a fully functional heating & A/C system in our house.

Cynthia V

22:02 05 Oct 22

The HomeServe company is reliable and the work is performed with knowledge and care. This is important when needing service. HomeServe services our heat and central air-conditionin for over 25 years. We recently had our central air replaced. The work was done within 2 days. The workmanship was quality and I recommend working with HomeServe for all your household repairs from plumbing to electrical.

Terry Strassberg

15:06 09 Aug 22

AC not working on main level on a very hot day. Called HomeServe & they scheduled a technician on the same day. Kevin arrived as scheduled & immediately diagnosed the issue as a Nest thermostat problem.Nest had already been there twice to address. I instructed Kevin to remove the Nest thermostat & reinstall the old one. He did this quickly & seamlessly. AC worked immediately & has continued to work well.Kevin was an excellent technician; polite, accommodating & knowledgeable. Turned a real concern to a good finish.

Andy F.

20:00 19 Mar 22

Our boiler was only working intermittently and we called HomeServe of Long Island as we have had a service contract with them for years. The response was almost immediate, the technician was professional and friendly and was able to diagnose and repair the problem very quickly!!! I highly recommend them!!!

T Rebello

21:22 24 Feb 22

The technician was very knowledgeable and friendly. It’s very cost effective way to maintain your heating and cooling system.

wiliam shaw

14:13 03 Feb 22

Very professional on time neat .I was told that I needed a new boiler a week ago and was told by the technician that they would be in touch ver soon being that the temp was in the teens called back asking why no one has contacted me about replacing the boiler and still have not heard back from them a week later

Daad Deeb

03:58 28 Jan 22

Best service ever, they did an amazing job on installing a new gas burner. Very professional and efficient, the pricing is reasonable.

Alexander Deeb

00:43 22 Jan 22

We needed a new boiler for the house so we can have reliable heat and hot water. We got quotes from several other companies, but HomeServe had the best offer. They did more work for a lower price and were pleasant to deal with throughout the entire process.Every time they told us they would come at a scheduled time, they came right on time. The salesperson who gave us the quote was at the house right at 8 AM. The people who came to install the heating unit were at the house just before their scheduled 8 AM time.They told us the heating installation would take 1 - 1.5 days, so we were prepared to not have heat or hot water for a day. But they finished the installation in about 6 - 7 hours. We were delighted. The technicians were very respectful and professional the entire time.I would highly recommend HomeServe to anyone considering them!

Nicholas A. Jr. Daddona

20:36 23 Dec 21

The technician was very professional and knowledgeable. He also shared with me the cause of the problem and how he was going to fix it.Company had extremely fast response time and the cost if highly recommended.

Al Fioretti

14:20 04 Feb 21

Best place to work that I've ever been at company takes care of their employees employees take care of the customers everybody tries to give five star service

J TAR

17:53 02 Aug 19

We needed to have our home central air conditioning system replaced. The unit was from the 80's and while it worked, the engergy company was getting rich. :)We called in a number of contractors to get estimates, the numbers were all about the same, but the quote process was not. A few contractors gave us quotes by phone others arrived with quick estimates, but we felt most confident with HomeServe Plumbing & Heating of Long Island - Farmingdale, NY.First to arrive from HomeServe was Chris who gave us the quote, but not without carefully looking at the old system, electric panel and crawling into the attic. He was detailed and understanding of our current installation and needs (both functionally and financially). We battered Chris with our requirements :) and he stood up to our demands, but most importantly NEVER compromised on the long-term quality of what he was suggesting. That's really important with this kind of major investment, because really who needs a central air conditioner that is cheap, but breaks down when you need it most -- or is poorly installed to meet your needs and can't be maintained. Chris didn't allow that to happen -- but again this was just the quote process.Installation occurred about a week later (amazing -- and during the summer… other guys needed weeks .. one suggested calling back in the Fall).On install day Matt and Campbell showed up ready for action. I had no idea what to expect, but what I wanted was total excellence … and that's exactly what was delivered.I'm an old service guy myself, and I have always believed the motto; "Sales Sells Once, but Service Sells Forever". These guys at HomeServe, Farmingdale understand that thinking and it is evident in their work.Firstly, they were neat and clean, informing, methodical and totally respectful. They knew what to do and they worked as a team to get it done. For me, that's huge - As a customer, the most disgraceful and worrisome thing to see is workers arguing on the job while working on your precious home.It was truly impressive, how these two guys worked so closely as team, under not so pleasant conditions -- it was really HOT -- but they were apparently not affected and it was something wonderful and unique to just watch.But here is the most fantastic thing -- and if you're considering doing this kind of work watch out for this one….DO IT RIGHT, DON'T CUT CORNERS & MAKE IT SERVICEABLE..The old unit was put in kind of slapshot - the air exchanger unit (big thing in the attic that cools and blows air) sat on beams with thin pipe to send out the evaporated water and the conduit was just thrown around, with splitters and just taped together. Not only was it inefficient but it was not very servicable at all and potentially damaging to our home (if that thin pipe cracked). Things break - so service access and proper installation is essential and that's the most fantastic thing HomeServe did -- they made the total install servicable and solid. They repositioned the air exchanger, hanging it from the rafters, installing thick pipe to get out any water and they installed all the conduit through the rafters and off the attic floor. It was beautiful for this old service guy to see what they did up there (see attached photo). When completed they invited me up to the attic and while before I could barely move, now it was totally open - that's huge… it was amazing… they just did it that way because it was the right thing to do.Finally, on this day the Big Cheese - Tim Christie (owner) - made a surprise visit to inspect the work. He climbed up to the attic and gave his final ok…. and our AC is so perfect.. Sized right and installed to Service Standards….it makes me proud to write this review.There are a lot of other little important things that happened along the way - and I will stand as a customer reference anytime for these guys! (I took lots of notes and photos to back up my words.)Thanks again to Chris, Matt, Campbell & (Carl for the added muscle to get the new unit up top) and Tim Christie.