HomeServe Heating & Cooling of Long Island

Preferred Partner

500 Bi County Blvd Suite 401
Farmingdale, New York 11735

800-691-7002
Website

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Services

Equipment installation, replacement and upgrades
Heating and cooling tune-ups
Heating and cooling tune-up memberships
Low cost home repair loans
24/7 emergency hotline

HomeServe of Long Island is focused on providing quality customer service and top-of-the-line repairs and installations to address your home heating, cooling, and water heater needs. We offer all our services throughout Long Island, and our technicians are local, licensed and insured. All of our services are designed to deliver dependable whole-home comfort, and repairs are covered by our Done Right Guarantee for 12 months.

We’re available 24/7 to answer your call and can have an expert dispatched to your location in no time.

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Reviews

HomeServe of Long Island

4.6

Based on 1082 reviews

See all reviews Write a review

P Davis

15:41 28 Nov 24

Had my boiler replaced by Homeserve represented by plumbers Kevin and Tariq. They explained every step, were respectful of my home and did just a great job. I would recommend these two plumbers and their company should consider them for a merit increase.

Josefine Kaya

14:11 10 Nov 24

Review for Homeserve TechnicianI can’t say enough good things about my recent experience with Homeserve’s technician! Our cooling system was acting up, and from the moment he arrived, I felt confident the problem would be resolved. He was right on time, extremely friendly, and clearly very knowledgeable about his work. He explained what he was doing every step of the way, answered all my questions with patience, and had such a positive attitude that it turned what could have been a stressful situation into a pleasant one.Not only did he fix the issue efficiently, but he also shared some helpful maintenance tips to keep things running smoothly in the future. It’s clear he really cares about the quality of his work and his customers’ comfort. Definitely the kind of technician you want every time—professional, friendly, and a true expert!

Larry

13:46 03 Nov 24

Service was great. Contractor was knowledgeable and professional. Used superior equipment and materials. I would Highly recommend these people

Philip Kull

15:04 01 Nov 24

I called Home Serve at 1PM; explained gas burner pilot light would not stay lit after following instructions inside burner cover. I was given a service window of 4pm-8:30pm that day and immediately received an e-mail confirming the appointment.PSEG-LI Service Engineer Anton called from in front of my home at 4:08pm, introducing himself and announcing his arrival.He was polite and professional. Anton asked me to explain what the issue was and listened while I spoke.He explained that it was very likely a failed thermocouple, while pointing out its location.By 4:30 he had replaced the thermocouple, showing me the failed unit; and had the furnace in fine working order.I am very pleased with the responsiveness and efficiency of the service visit.

Richard Ginsburg

14:50 01 Nov 24

My central air conditioning condenser wasn't going on. Home Serve came and tested it and determined the issue wasn't the condenser. The technician then went into the attic (through a very small ceiling opening in a closet) and quickly realized the issue was a clogged drainage tube. He had the right tools needed to clear out the clog and the air conditioner is working perfectly again. I'm so impressed and pleased with Home Serve, their technicians are great! They know how to analyze a problem and fix it, and do it quickly. I rely on them for all my heating and air conditioning needs.

Susie Pizarro

14:38 18 Oct 24

I appreciated the quick response to my phone call. They sent a technician out the very next day. Charles was polite, respectful and very knowledgeable. He actually remembered being here, at the house, 12 years ago. Good to see that the workers are doing well on the job and staying with the company.

Lita Solomon

20:15 16 Oct 24

The technician that was sent to my home was very thorough & did all the work required to fix my boiler. The plumbing company that they subcontracted out to fix my gas leaks was wonderful. The plumber was in my house for hours . No complaints at all.

Jim D

17:26 16 Oct 24

After two maintenance visits and one repair call I am very satisfied with heating techs. On time, know the mechanics well, and courteous. Problems solved, no fuss.

Galaxy Garrison

18:14 11 Oct 24

I was at first worried about these service contracts but I couldn’t be happier. They tuned up my boiler and the guy was very nice and helpful. (I believe his name was Gio). He noticed a problem with an expansion tank and sent over another tech the following week, after helping me with a dryer which he didn’t have to do. The next technician was also great, and it was all covered. I highly recommend homeserve.

Abiola Dupuy

19:30 09 Oct 24

“I recently had a service visit from HomeServe, and the experience was excellent. The technician was professional, knowledgeable, and arrived right on time. They addressed the issue thoroughly and took the time to explain everything. I felt informed and confident about the work done, and the whole process was smooth from start to finish. I appreciate the clear communication and commitment to quality service. Highly recommend!”

Bill Matejka

12:26 21 Sep 24

Homeserve scheduled my water heater replacement promptly and efficiently. The service techs arrived on time and replaced the heater with care and professionalism. I am very satisfied with how this was done and I feel that I received a quality water heater at a fair price.Thank you Homeserve.

Paul “Thrill of Vanilla” Henneke

16:19 26 Jul 24

We have 4 home serve waranties, which we bought a few years ago when we had a major plumbing problem. Well this last weekend our water line from the street broke! No water. I immediately called HomeServe and the agent was wonderful. He listened to my issue and explained the process. As it was late on a Sunday service would need to be Monday. I had a text and call back Sunday night that the repair team would be onsite Monday. Boom - Monday morning they were onsite to review the issue. It was more severe than they thought so another plumber was called in, and we had water again. Homeserve kept us apprised via email, call and text and were wonderful.

Ricky Holder Adler

16:24 12 Jul 24

My opinion of HomeServe is definitely mixed. They have a mix of people who probably don’t care much and they have people who will do their utmost to accommodate ones needs and get the job done. Carmine, Christine - both of whom are in management were as helpful as they could possibly be. Their sales department (Comfort Specialists as they are euphemistically called) is less than stellar and their management didn’t appear to give a hoot about the customer (me) as long as a sale was made. Any time a tried to speak with anyone in sales I was brushed off as if spending several thousand dollars wasn’t something that possibly might require some thought or question. My “Comfort Specialist “ was patronizing and and really unpleasant to deal with. When I asked to work with someone else I was ignored. Also, once the sale was done he ignored my calls after telling me that installation was a different department. The installation department claimed otherwise. Customer service does the best they can but obviously are quite limited in the scope of what they can achieve. The two technicians, Kato and Jason, who removed my old broken system and replaced it with a new compressor, furnace, blower and air intake worked cleanly and efficiently. The arrived promptly at nine am, were respectful and polite and worked non stop until after 6:30pm to complete the job. These two young men were excellent and as far as this excessively unpleasant experience, the people I mentioned are the only ones who stand out as having any semblance of feeling of responsibility towards a client. Over the month it took to finally replace my system I spoke with tens of people. Christine, Carmine (management) and Kato and Jason (technicians) are the only standouts.As far as my repair contract. They have almost always shown up a done any and all repairs in the past. Hopefully I will be repair free for a while.

Diane Coyne

12:48 05 May 24

I've been a HomeServe client for the past 8 years and they have always given the best service...from the easy way of scheduling an appointment to the courtesy and expertise of their workers, I couldn't be more pleased. Excellent service! And they arrive when they say they will!

Maryann Palumbo

22:08 26 Apr 24

I was not happy with the gentleman who came to fix my water heater. He was rushing and didn"t explain what the problem wasI can't go down the stairs to the basement as I use a Walker. My husband was at church when he came. He then took a video to show me what was wrong. He said he couldn't help me an they had to order a heater.When he left there was water pouring out of both my showers, which were not on. I was not happy with his demeanor.

Vanessa

17:33 04 Apr 24

We were extremely satisfied with the installation of our new water heater by Homeserve. The entire process took less than a few hours.The men were courteous, and worked diligently to remove the old heater and install the new one.They cleaned up well and left us very satisfiedThank you Homeserve for doing a great job!

Md. Abdullah Al Faruk

13:56 21 Mar 24

Overall, my experience with HomeServe surpassed all expectations. Their professionalism, expertise, and dedication to customer satisfaction are truly unparalleled. Thanks to their exceptional service, I can now enjoy a cozy and comfortable home once again. I wholeheartedly recommend HomeServe to anyone in need of heating system repairs – they're simply the best in the business!

S No

15:38 18 Mar 24

I've used HomeServe for decades.Every year I get a maintenance check covered under my contract. This past year my furnace needed a new motor. It was covered completely. All the technicians are professional and friendly.

Tyler Gil

01:08 24 Feb 24

Pablo from Home Serve was the best technician I’ve ever experienced! Great man great service. Got our heat back up and running while shooting the breeze and being very personable.

Sue Munroe

15:53 23 Feb 24

Came home to no heat last week. It was very cold that day. Called HOMESERVE and described the issue. Someone was at the house by noon and the issue was resolved within 30 minutes. I couldn’t have asked for a nicer technician, friendly and efficient.Well done!

Debbie Troutman

18:49 03 Feb 24

I highly recommend Home Serve as a heating and hot water heater company as Home Serve provides fast and prompt service.The customer service team is wonderful / fanstatic and the service team is very professional, knowledgeable, personable and on time when arriving at your home for a service call. I am very happy with the team of people who work at Home Service and highly recommend this company for your heating and hot water heater needs, they rock and roll as a company and get a five star rating from me!!!!!

Randy Harinandan

13:13 01 Feb 24

Our rep was knowledgeable and well equipped to handle our boiler issue where it was not heating the entire house efficiently. After less than 2 questions and less than 1 hour - everything was back to normal. Appreciate the expertise and education for a home owner who knows very little!

Joseph Manfredi

14:18 28 Jan 24

The technician called to let me know he was about 10 mi to arrive. He arrived on time and asked what the problem was, you could see he was analyzing the problem and started right away getting his tools to make the repair. He was knowledgeable and new what he was doing. Based on my experience with technician, I would recommend Home Serve to everyone. For nothing more the piece of mind to get heat back on line.

Faisal Yaqoob

21:44 26 Jan 24

Great service. Quick appointment. Professional staff. Great experience. This is soooo much better than the usual home warranty companies where they not only make you pay $100 per visit they make a fuss about everything. I had the worst experience with American HomeShield.

Tahir Syed

17:27 05 Jan 24

I bought this house a few years ago, and our heating system 1st time broke in this winter. I contacted HomeServe immediately. A polite lady took my information and granted me same-day service. Luckily, I don’t have to wait and suffer several days. A gentleman arrived at a given time and took an hour to fix the heat issues. He fixed the chimney issue to take care of the Carbon monoxide sensor. Thanks again for your professional support.

Myra Zuckerman Reisman

05:24 16 Dec 23

At 2am I saw water leaking from the bottom of my home's hot air heating unit. I called Homeserve service telephone number and was quickly connected with a human helper. She made an appointment for a repairman to come to my house that same day between 8am and 12 noon. The repairman called first and then arrived at 8am. He was excellent in every way. He was kind, caring, expert in his job. He explained the heating unit problem to me and patiently answered all my questions. I highly recommend this serviceman and the sweet, caring, knowledgeable phone representative.

Bert Marrero

17:01 05 Dec 23

I had a boiler problem on a night that the temps went down into the 20's After just a month before taking out a contract with home Serve .I called them about 5:30A.M. and surprisingly someone answered the phone and told me someone would be there between 12 and 4 P.M. that same day. The gentlemen showed up at 2P.M. and repaired my boiler and got my heat running .at not additional cost to me . I am grateful for Home Serve and have been singing their praises to everyone I can From the phone call to the Tech you guys are great and I am currently looking at more of your servicesThanks again Home Serve

Darrol Dawkins

14:21 30 Nov 23

Purchasing the homeserve package was one of the best home maintenance programs I could have done. Just in time for the winter! With one call the price paid for the service was already worth it’s weight in gold.

Bob Runyan

17:21 21 Nov 23

Boiler leaking. Call to HomeServe secured next day (Sunday!) appointment. Tech arrived on time, evaluated situation and completed repair quickly and successfully. Very reassuring to know "rescue" is just a phone call away.

Thomas Brady

14:08 19 Nov 23

I have a maintenance contract with them for my furnace and hot water heater. I've unfortunately had occasion to use both services and have been thoroughly pleased with their professionalism, quick response and ability to get my furnace and hot water heater working again, quickly. The contract has saved me quite a bit of money.

Terry Madonia

13:44 19 Nov 23

Excellent service, very professional. The service man was pleasant and knowledgeable about what was probably wrong with the heating system. The repair was completed in the time slot I was given. Very pleased.

james scigliano

17:57 18 Nov 23

The worker that came to our house to fix our concern was very professional, he did great job. Everything was taken care of. He explained everything he was doing to correct our problem. I was so satisfied and was given peace of mind . He was great. Thank you again for a great experience of a job well done.

Sunny. A

15:59 15 Nov 23

Hats off to HOMESERVE for their exceptional heating service! I recently reached out to them, and their quick response and professional approach truly impressed me. The team's expertise was evident as they efficiently resolved my heating issue, exceeding my expectations. HOMESERVE's commitment to prompt and friendly service makes them stand out. I wholeheartedly recommend HOMESERVE for anyone seeking top-notch heating solutions. Thank you, HOMESERVE, for a job well done!

Gytzel A

13:57 12 Nov 23

After a serious emergency with my boiler I didn't know what to do. HVAC technicians refused to work on my boiler. I decided to give the technicians from HomeServe a chance and sure enough they were able to fixed the situation. I am so glad it worked out with for me. Technician Roy was wonderful

William Bird

12:52 21 Oct 23

In this day and age providers usually disappoint. Homeserve responded promptly, set an appointment which they kept. When they arrived the tech was extremely professional , explained my options clearly and did the job to my complete satisfaction. Who could ask for more.

Nancy Montalbano

14:29 20 Oct 23

I was very impressed with the service I received when my heat didnt work. They came quickly and, after ordering a new part, fixed my heat quickly.

Jerry Mowery

12:02 08 Oct 23

Good customer service. The worker was great. The supervisor with him was very rude to the worker. I'm sorry I forgot his name. The worker would not leave until the job was completed properly and for that we are thankful.

Anthony Accetturi

15:12 19 Sep 23

I had 2 techs at my residence that day. The first one Jaden was very good, however he lacked some experience and could not get the cover back onto the heating unit correctly. When he called his dispatcher I got a time frame of either that day from 4 pm to 8 pm or monday same time. Neither one was acceptable. My time is valuable and when I book a service I expect the service to be complete within the allotted time frame. The second tech that did come after Jaden pursued the matter more was Rafael. He was able to put the cover on in a matter of minutes. Bottom line I was very happy with both techs. Not happy with the dispatch when I am given a time frame later in the day. In the future please send a senior repair tech that knows their way around the many different units out there.

Deidre H

15:17 01 Sep 23

I definitely asked if the installation was outsourced and the sales rep said no. Of course there were installers who were a 3rd party. With that said , the quote that was explained to me was different than what occurred as far as installation. I'm still waiting on a call to discuss. Also I feel like home serve should come back after installation and inspect that the install was done as expected.

James Ginis

13:07 30 Aug 23

Tech called before appointment to let me know he was on his way. Arrived at appointment time. Performed heating tune up service in a workmanlike manner. Informed me of a part replacement that should be addressed and performed this service.

Jay Soucie

16:24 25 Aug 23

Ron was our service man once again. As always, he does an excellent job for us each time he is here servicing our unit. Over the last 16 years we have always had excellent service and scheduling a service call was always great.

Kevin Rajaram

13:43 06 Aug 23

My hot water tank was give me issues where the pilot light wouldn’t stay lit. I called homeserve and they got a technician out the same day technician was amazing. He fix the issue with parts that he had on the site and stuck around until he was positive that the pilot lit wouldn’t go out again. My experience with HomeServe was substantial their technicians are phenomenal they are punctual very respectable don’t try to upsell you and get the job done.

Maria Marrero

18:22 20 Jul 23

Could do MUCH better! I called them on a Thursday when my AC stopped working and they didnt come until the next Tuesday... almost a week later in the 90+ heat

Anthony Napolitano

04:10 15 Jul 23

We got an appointment the next day after we called. The tech quickly analyzed the problem and fixed it in no time at all. Our A/C was up and running during this heat wave.

Pericles Laventure

14:31 14 Jul 23

An evacuation pump shared by the heating and AC units failed and caused a slight flood in the basement. The separate units are serviced by different organizations… The tech from homeserve replaced the pump due to his understanding of the situation… Great customer interaction and service…

Frank Bucaria

03:10 07 Jul 23

Installation crew clearly knew what they were doing. Cordial, clean, and effective! They answered all my questions.I did have an important question and the salesperson never did get back to me after I left messages on his phone and texted him. It felt like he made the sale and did not want to be bothered after that.

James Tonon

00:42 21 Apr 23

the service was very responsive as it was a holiday. Nelson stayed to repair three separate problems and bleed the system when he probably could have left after fixing the valve which prompted my call. That's good people ! Thanks again

Rustic Home

12:19 01 Apr 23

They are a great company and offer a great service. The only thing that kept me from giving five stars is that none of the repairmen that show up to your door, show up with their Identification badge and picture displayed on their shirt.I would like to know who I’m letting into my home and it makes it easier to refer to someone by name when it’s in front of you. Receiving a receipt of services performed wouldn’t be a bad idea either, it makes it easier for me to refer back to the receipt of the last time a tech was at the house.

Md Saiful Islam Suman

17:14 23 Feb 23

They are very professional. I am happy to their services. Also they do responses very quickly and on time . But only I don’t like their long window’s schedule time period. Otherwise they are excellent and recommend for you. Thanks

Roger Narendran

14:52 21 Feb 23

Lost heat in one room during a cold spell. I called in the morning and they had a technician at the house that same afternoon. He diagnosed the problem and fixed it. He was honest to say the problem is going to require an expensive part replacement, but for now wait and see if it malfunctions again. Everything was covered by the service contract, so no money out of pocket for me. The biggest thing was the prompt response and the peace of mind it provides.

Saray Simo

21:26 25 Jan 23

Always available and respond quickly to emergencies. Staff is knowledgeable and professional. My family and I are very thankful for the services provided and we ensure to always have an active contract with HomeServe.

Margo Alexander

20:18 05 Jan 23

I have had a contract with HomeServe for over 10 years. Their technicians and installation guys are the best! A few years ago I had an emergency failure of my heating system on a very cold January day. After 2 visits to make repairs, the system suddenly and completely died. Within hours a salesperson visited my home, explained the options available, and recommended a very affordable plan. I was able to get on the spot financing, and they scheduled the installation in 2 days! They even provided space heaters for my bodily safety and to protect my pipes from freezing! Outstanding!!! Any repairs I've ever needed were handled quickly and responsibly.

Mohammad Khan

20:45 02 Nov 22

Extremely professional & courteous, and of course excellent at what they do to help us maintain a fully functional heating & A/C system in our house.

Cynthia V

22:02 05 Oct 22

The HomeServe company is reliable and the work is performed with knowledge and care. This is important when needing service. HomeServe services our heat and central air-conditionin for over 25 years. We recently had our central air replaced. The work was done within 2 days. The workmanship was quality and I recommend working with HomeServe for all your household repairs from plumbing to electrical.

Terry Strassberg

15:06 09 Aug 22

AC not working on main level on a very hot day. Called HomeServe & they scheduled a technician on the same day. Kevin arrived as scheduled & immediately diagnosed the issue as a Nest thermostat problem.Nest had already been there twice to address. I instructed Kevin to remove the Nest thermostat & reinstall the old one. He did this quickly & seamlessly. AC worked immediately & has continued to work well.Kevin was an excellent technician; polite, accommodating & knowledgeable. Turned a real concern to a good finish.

Andy F.

20:00 19 Mar 22

Our boiler was only working intermittently and we called HomeServe of Long Island as we have had a service contract with them for years. The response was almost immediate, the technician was professional and friendly and was able to diagnose and repair the problem very quickly!!! I highly recommend them!!!

T Rebello

21:22 24 Feb 22

The technician was very knowledgeable and friendly. It’s very cost effective way to maintain your heating and cooling system.

wiliam shaw

14:13 03 Feb 22

Very professional on time neat .I was told that I needed a new boiler a week ago and was told by the technician that they would be in touch ver soon being that the temp was in the teens called back asking why no one has contacted me about replacing the boiler and still have not heard back from them a week later

Daad Deeb

03:58 28 Jan 22

Best service ever, they did an amazing job on installing a new gas burner. Very professional and efficient, the pricing is reasonable.

Alexander Deeb

00:43 22 Jan 22

We needed a new boiler for the house so we can have reliable heat and hot water. We got quotes from several other companies, but HomeServe had the best offer. They did more work for a lower price and were pleasant to deal with throughout the entire process.Every time they told us they would come at a scheduled time, they came right on time. The salesperson who gave us the quote was at the house right at 8 AM. The people who came to install the heating unit were at the house just before their scheduled 8 AM time.They told us the heating installation would take 1 - 1.5 days, so we were prepared to not have heat or hot water for a day. But they finished the installation in about 6 - 7 hours. We were delighted. The technicians were very respectful and professional the entire time.I would highly recommend HomeServe to anyone considering them!

Nicholas A. Jr. Daddona

20:36 23 Dec 21

The technician was very professional and knowledgeable. He also shared with me the cause of the problem and how he was going to fix it.Company had extremely fast response time and the cost if highly recommended.

Al Fioretti

14:20 04 Feb 21

Best place to work that I've ever been at company takes care of their employees employees take care of the customers everybody tries to give five star service

J TAR

17:53 02 Aug 19

We needed to have our home central air conditioning system replaced. The unit was from the 80's and while it worked, the engergy company was getting rich. :)We called in a number of contractors to get estimates, the numbers were all about the same, but the quote process was not. A few contractors gave us quotes by phone others arrived with quick estimates, but we felt most confident with HomeServe Plumbing & Heating of Long Island - Farmingdale, NY.First to arrive from HomeServe was Chris who gave us the quote, but not without carefully looking at the old system, electric panel and crawling into the attic. He was detailed and understanding of our current installation and needs (both functionally and financially). We battered Chris with our requirements :) and he stood up to our demands, but most importantly NEVER compromised on the long-term quality of what he was suggesting. That's really important with this kind of major investment, because really who needs a central air conditioner that is cheap, but breaks down when you need it most -- or is poorly installed to meet your needs and can't be maintained. Chris didn't allow that to happen -- but again this was just the quote process.Installation occurred about a week later (amazing -- and during the summer… other guys needed weeks .. one suggested calling back in the Fall).On install day Matt and Campbell showed up ready for action. I had no idea what to expect, but what I wanted was total excellence … and that's exactly what was delivered.I'm an old service guy myself, and I have always believed the motto; "Sales Sells Once, but Service Sells Forever". These guys at HomeServe, Farmingdale understand that thinking and it is evident in their work.Firstly, they were neat and clean, informing, methodical and totally respectful. They knew what to do and they worked as a team to get it done. For me, that's huge - As a customer, the most disgraceful and worrisome thing to see is workers arguing on the job while working on your precious home.It was truly impressive, how these two guys worked so closely as team, under not so pleasant conditions -- it was really HOT -- but they were apparently not affected and it was something wonderful and unique to just watch.But here is the most fantastic thing -- and if you're considering doing this kind of work watch out for this one….DO IT RIGHT, DON'T CUT CORNERS & MAKE IT SERVICEABLE..The old unit was put in kind of slapshot - the air exchanger unit (big thing in the attic that cools and blows air) sat on beams with thin pipe to send out the evaporated water and the conduit was just thrown around, with splitters and just taped together. Not only was it inefficient but it was not very servicable at all and potentially damaging to our home (if that thin pipe cracked). Things break - so service access and proper installation is essential and that's the most fantastic thing HomeServe did -- they made the total install servicable and solid. They repositioned the air exchanger, hanging it from the rafters, installing thick pipe to get out any water and they installed all the conduit through the rafters and off the attic floor. It was beautiful for this old service guy to see what they did up there (see attached photo). When completed they invited me up to the attic and while before I could barely move, now it was totally open - that's huge… it was amazing… they just did it that way because it was the right thing to do.Finally, on this day the Big Cheese - Tim Christie (owner) - made a surprise visit to inspect the work. He climbed up to the attic and gave his final ok…. and our AC is so perfect.. Sized right and installed to Service Standards….it makes me proud to write this review.There are a lot of other little important things that happened along the way - and I will stand as a customer reference anytime for these guys! (I took lots of notes and photos to back up my words.)Thanks again to Chris, Matt, Campbell & (Carl for the added muscle to get the new unit up top) and Tim Christie.