Tyler Heating, Air Conditioning, Water Heaters LLC

Preferred Partner

255 Hathaway Drive, Unit 1
Stratford, Connecticut 06615

203-378-4700
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Services

Heating
Air Conditioning
Indoor Air Quality
Ductless
Water Heater

At Tyler Heating, Air Conditioning, Refrigeration LLC, we pride ourselves on providing innovative solutions to our customers’ HVAC needs. While many HVAC companies just want to make a quick sale, we offer our customers thoughtful, cost-effective and efficient solutions that match our customers’ true needs and requirements.

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Reviews

Tyler Heating, Air Conditioning, Refrigeration LLC

4.7

Based on 434 reviews

See all reviews Write a review

Bob M.

11:30 17 May 22

I recently had to replace my central air conditioning unit. I contacted 4 companies and received quotes from all of them.My first good impression of this company was when I met James H. who came to my house as their sales rep. He was absolutely professional. He worked with me on several occasions to make sure the quote was clear and well explained. They were not the lowest quote BUT they were certainly in the ballpark and I realized they were giving me greater value than the other companies that were all taking short cuts...reusing of old parts!! etc...The first group of installers (Vinnie and Brendan) worked nonstop in a great team effort. I have had a lot of people do work in my house before, and these guys were an absolute pleasure to have working here the entire day.The second group of installers (Vinnie again and Justin) were just a continuation of the first good experience.I plan to continue with Tyler for maintenance. The grade I give this company is an A+. I dont give too many A grades by the way!UPDATE: 5/16/22This year I decided to have Tyler do the annual maintenance on my central AC. The technician CHRIS was excellent. I found him to be efficient, and professional and at the same time, friendly. I had a problem up in the attic and Chris was extremely careful. A+ Good job Chris!!

Laura Lloyd

18:55 29 Apr 22

From our initial estimate to project completion, Tyler Air exceeded my expectations every step of the way. Donny, our Project Manager was incredibly knowledgeable and professional. He made himself available and took the time to walk us through the different equipment options and answer all of our questions. Cinda, our Sales Coordinator was just unbelievable, she was on top of every aspect of our job, making the process seamless for us. Our installation team of Ryan and Chris were extremely skilled, professional, and courteous. They left our basement cleaner than when they arrived! Overall, Tyler Air exceeded my expectations at every step of the process. I would not hesitate to recommend them to anyone looking to upgrade their HVAC system.

John Marth

20:50 27 Apr 22

We have purchased two Central Air Systems (upstairs and downstairs) from Tyler. In each case their price was highly competitive but more importantly, their service was outstanding. Their technicians are very professional and highly trained. The work was done on time and completed surprisingly quickly and the work site was left immaculate.This is our first year using the annual Tyler service contract. Chris, the technician who serviced the equipment today, was beyond outstanding.

Juanita Olguin

15:38 12 Apr 22

Just wanted to thank the Tyler team and techs Fred & Pat for a great service experience yesterday. I had two units installed. The team took great care, was professional, and the whole experience was no hassle. I am now ready for our hot/humid Summers. :) Thank you Tyler team - everyone has been great including Tom for helping me to get the work started in the first place and guiding me along for energy efficiency benefits as well. Thank you!!

Paul Hunter

17:27 05 Apr 22

Updated 4/4/22 _ Just had maintenance on my boiler and mini-split units. I always have a positive experience with Tyler and today was no exception. Chris was punctual, professional and courteous.I had a 4 zone gas boiler and a two unit mini-split AC/heat system installed last year (2018). Everyone was professional and they all did a great job, from the sales rep to all the installers. Today I had both systems serviced. Again, excellent service, professionally done. Keep up the great work!

Andre Underwood

12:12 30 Mar 22

Very Professional and personal in there approach to our needs. I received many quotes prior to using this company. Many of the quotes where close. So it came down to who was the most responsive. Tyler won out. Every question was answered either on the spot or very soon after. We dealt mostly with Chris their Technician. He is truly the best. We had issues with our Combo Boiler installed by another company. Chris took his time and dug deep to find out the reason for our issues. Truly appreciate him and this Company. So if you are going to spend money on HVAC, SPEND IT WITH A COMPANY THAT TREATS YOU RIGHT. Thanks Chris and Tyler

Martina Porcelli

20:39 17 Mar 22

Jonathan was very professional , kind ,helpful and informative. Not only did he do a great job for what he came for but explained the Maintainance schedule in order to keep my equipment in best working condition for the future. I am very grateful for his service!

Adam Reed

14:29 08 Mar 22

Just completed a full ductless heating and ac system with Tyler. My two technicians were Vin and Mike they were great guys. Very professional, hard workers, always on time and did great work! Donny the install manager was also amazing and Cinda at the office was incredibly helpful as well. Would definitely recommend Tyler for anyone hvac needs.

Steph M

22:12 21 Feb 22

We woke up with no heat today! Oil delivered last week so we knew there was another issue going on. Called Tyler heating and they sent out Johnathan. He arrived when expected and was so thorough and professional. He showed me everything that had gone wrong and needed to be repaired. I was so pleased with the time he took and the to get my heat back and running! Highly recommend Jonathan and Tyler heating. Will be using them in the future for sure!

Rebecca Jewell Rowley

03:03 09 Feb 22

We had the awesome team from Tyler out to switch us from oil to natural gas. Tom was so helpful during the quotation process. Cinda took care of all the scheduling and permitting and kept me informed and answered all of my questions. Vincent is a masterful carpenter and did more than we expected. Fred and Ben did a beautiful job with the installation and removal of the old equipment - there’s hardly even dust. They were respectful, on-time, informative, careful, thorough, and kind. I’m so grateful for how easy they made the whole process. Thanks, Tyler team!

Kim B

00:32 09 Feb 22

Jonathan from Tyler Heating & Cooling was very professional, knowledgeable, and thorough. He performed high quality work while additionally explaining everything that he did in regards to the service call. He also helped us better understand our heating system. Jonathan ensured that our heating system was functioning properly and gave us a tremendous amount of education about our system. He was on time for the appointment, and he was extremely responsive to all of our questions. The quality of his work was impeccable. I would highly recommend both Tyler Heating & Cooling as a company and Jonathan as a very professional and competent technician.

Debbi Robin-Amendola

20:26 06 Feb 22

Fred and Patrick were our installers for a new AC/Heat system in our older house. They were incredibly conscientious, punctual, and aware of the disruption this type of project involves. There were a couple glitches: one due to the nature of our deteriorating plaster which in 2 places crumbled when they were installing air vents in the ceiling and one involving a mistake in what they were given & brought to install. They handled both well and although I have to finish the second coat of compound around 2 of the vents & sand it to paint, they did fill the large space of crumbled plaster in on the spot.Overall, we are very pleased with the work they did and would definitely recommend both them as installers and Tyler, the company they work for.

Jenny Larkin

01:31 03 Feb 22

My experience with Tyler was great from start to finish. The customer service is outstanding! They worked with me to choose the perfect system to suit the heating needs of my historic home. The installation went really well and they left the house in good condition when they were done.

APL

18:36 27 Jan 22

They replaced my old furnace, zoning controls, humidifier and 2 thermostats and from the start when I asked for a proposal until completion, they have been professional, responsive and thorough. Vin and Fred completed the work yesterday as scheduled and were helpful explaining the new equipment. Doing the work at a competitive price was a plus!

Ryan Wetowitz

22:56 06 Jan 22

Vin, Fred, and the entire team were great from the beginning. They made it a point to make sure their work area was organized and cleaned at the end of the day and were friendly and communicated throughout the day as I asked questions. The install looks and works great and would recommend to friends/family.

Grant Barkey

20:28 06 Jan 22

My tech Chris was great! Professional, helpful in explaining what he was working on the system and did a great job! Tyler Heating was quick to get me scheduled in as I had an issue with my system in the middle of a very cold week. And pricing was very fair. They are my new go to vendor!

Chris Laime

23:42 05 Jan 22

Tyler heating did an amazing job working on an issue that presented some challenges. Don and Jonathan were absolutely amazing. They were a classy 5 star service that were extremely dedicated to solving the problem. They were relentless. I would highly recommend Tyler and also Don and Jonathan ! Thanks a lot guys.

M W

15:03 04 Jan 22

Love this HVAC company. The greatest customer service I’ve ever seen. Everyone is a delight to work with from the front office to the tech. They’re always on time. I had a small leak one morning and called the office and they got out great tech Jonathan there by 1:00. Very grateful to the Tyler team.

Abesha1972

17:15 15 Dec 21

i have done business with a few other businesses in the same line of work but I found Tyler tobe the most responsive with technicians of the highest caliber who can explaintechnical issues in simple layman's terms. Tyler should be proud to have a competent technician with excellent customer service skills like Jonathan as a member of its organization. A. Mahmud

patrick camiglio

21:52 03 Dec 21

Thank You, Tyler & Heating Service, for the great job, installing our new furnace! We appreciate, all the info and expertise, from beginning to installation, with all the people, we worked with. From Tom, our salesman, to Fred & Patrick, our installers. They all did a great job and the emails, to follow up, were excellent. We highly recommend, this Company & Staff, for the professional job.

Cruz Angeles

15:01 21 Nov 21

Fred and Patrick were excellent in the installation process and super accomating. They did a pro seamless job and everything is working well. Very happy with the job. The mini splits heat up the rooms nicely. Looking forward to next Summer to try out the AC. Highly recommend.

John Amodio

11:09 12 Nov 21

Clean efficient and courteous installation by Fred and his crew. They followed up the next day to make sure all working properly. Salesman to the point and no hidden fees. Highly recommend this company. I will definitely use them again for my HVAC needs.

Melissa Hebert

14:54 27 Oct 21

We moved into our home in April and didn't have any records of HVAC maintenance or repairs, so we wanted a heating system tune-up before winter. A Tyler customer service rep was in touch with me within minutes of my contact through the website. Service tech Chris was on-time, efficient, and explained everything that he was doing. He found the problem we were having with uneven heating on our first floor, and gave us a quote to do that and water heater maintenance. Great service you can trust!

Meg Friedman

22:04 20 Oct 21

Patrick and Vincent installed a new furnace and AC unit for us, and were thorough, prompt, professional, answered all my questions (and a few I didn't know to ask!) and left the basement/outdoor and thermostat areas spotless. Superb service - will call again.

Adam Lewis

12:42 15 Oct 21

the installers were exceptional.Patrick and Fred were very professional and cleaned up after themselves throughout the Project.Both of them very intelligent and diligent workers. It was a pleasure communicating with them and ensuring the installation was correct.Our Sales Rep Tom is super as well, he is making sure we get every possible rebate, even after the job has been completed.Terrific guys.

Patrick Gerbracht

00:24 25 Aug 21

Pat and Fred were very professional, kept us informed through the installation process and were timely. I've been impressed with the Tyler Heating group so far when I was going through my decision making process. You can tell they care about customer service and realize the value and karma they create by taking care of their customers from a service perspective. They also have a lot of experience with ducted heat pumps which is a big plus.

J Gibson

22:24 22 Aug 21

Great company with excellent service from the time of my initial call with Cynda to the completion of the installation of my AC unit by Patrick and Fred. Everyone was courteous and professional! Patrick and Fred showed up on time and thoroughly explained what would happen during the install and how long it should take. Very pleased with the end result!

Rich Scalzo

21:14 17 Aug 21

Called and they came out the same day to service my a/c unit, which was not blowing cold air through the registers. Although they weren't able to resolve the problem the same day, the tech came out the next day as promised and resolved it. Really appreciate the prompt and professional service! Kudos to Chris the tech - was friendly, courteous, and helpful in providing maintenance tips and recommendations.

Tim Gast

19:20 13 Aug 21

This was one of the most professional businesses I have dealt with. From the initial quote to the install, I have never worked with a better company. I would recommend this business to anyone and everyone.Edit: It's been almost a year since my first review and we used them a second time, this time to install a ductless system. It was one of the hottest days so far and even in the heat Pat and Fred were great with the install, extremely professional and prompt. Cinda was there, as always, to answer questions and help with paperwork and scheduling. I recommend this company to anyone that needs AC or Heat. They are a great company.

Brian Grossman

19:06 13 Aug 21

From start to finish, my experience with the team was great. Had a multi head ductless a/c installed. Vin was kind, happy to explain items, kept the workspace clean and definitely knows his craft.Would be quick to hire again for additional services and would request specifically for Vin.Systems were installed cleanly, work amazingly well and Vin took the time to clearly do the job right and show me how the systems work/function.

Gabriel brandi

01:50 11 Aug 21

I had a Mitsubishi mini split system installed by Tyler Heating & Air Conditioning Co.All I can say is how awesome these guys were that did the install. Fair price, very detailed in how they all work together. Could not be happier. Any one looking for a good company this is who you should call. Big thanks to Donny, Pat and Fred.

E. Weaver

21:34 06 Aug 21

Incredible job by Pat & Fred installing central air on our second floor and ductless on first floor. They were punctual, friendly and patient with kids underfoot, very neat and detail oriented. Very impressed with cleanup! And the new systems seem to be working great.

Russ A

14:55 08 Jun 21

Fred & Pat arrived ON TIME and were great. Very professional and great communication! Every area was protected and they cleaned up after. Highly recommended. Donnie had previously reviewed the work to be done and made the suggested changes.

Carol Morabito

14:42 01 Jun 21

I recently had a ductless AC system installed by Tyler Heating & Cooling, and every aspect of the process was positive. I had two previous consults, but the techs/sales people just tried to talk me into central air, despite the fact that I had spent about a year researching and was absolutely confident in my decision to go with ductless. Donny didn't waste any of my time trying to talk me in to something I didn't want or need; in fact, he reinforced the benefits of ductless, especially for a home like mine (small cape). Everything else was totally seamless - the quote, scheduling, even their coordination with my electrician. The installers (Vincent and Steven) showed up right on time the morning of the install, and they were totally polite, respectful, and obviously very competent. Cinda in the office was also fantastic to work with - super responsive, and helped make the whole process totally seamless. I'm also very happy with the units themselves! Overall, a very positive experience!

Sean Chenery

12:45 26 May 21

Surpassed all expectations!!! Tyler Heating, Air Conditioning, Refrigeration LLC came out Wednesday and Thursday last week to install our ductless AC units. We were told an 8-10 AM arrival window and they were here by five after 8, very punctual! The entire team was extremely respectful of the house, laying tarps on the carpets, wearing plastic booties over their shoes and wore their masks the whole time. They put in a 10 hour day on day one, almost the same amount the next day, super impressive, even our dog was comfortable around them and she's a very good judge of character! :) Everything was explained during the installation process, all questions were answered, and the job was very thorough! Very good price as well! I would definitely recommend them to family and friends in the future!!

Joseph Valerio

20:26 07 May 21

I have had Tyler now for 3 years...hired them in 2018 for a complete replacement of home heating (conversion to gas) and new central A/C. Tyler did a great job on the installation and after several years of service contracts they continue to deliver outstanding service. The systems work flawlessly and the follow-up and preventive maintenance visits are always well scheduled and professionally done. All their staff is very friendly and it is a great feeling to know they have 24/7 heating service available. I highly recommend Tyler on all levels.

Educated Consumer

21:15 05 May 21

We had our central air conditioning system replaced by Tyler and from the beginning through the job itself, they were responsive, easy to work with, and professional. We had contracted with them last year but decided to wait until spring 2021 to have the install. Despite the long time before the job, they contacted us before the start date, including having pulled the town permit. Not having to call to remind them was already a very good sign of how they do business. The day of the installation, they arrived on-time, worked all day, and left the house and outside clean and free of any debris or old parts. Fred and Vincent, the technicians on the job, were terrific. Throughout the day, they were as unobtrusive as they could be and very easy to talk to. They tested the system and answered all our questions.Donny was our first contact in the beginning but unlike many previous salesmen we have dealt with over the years, he was there the day of the job as well, making sure everything was set. When we discovered a small (very fixable) issue, we called the next day at 8 AM and were told someone would be there between 10 and 12. Donny was at our house at around 8:30 and addressed the problem. He really stands by the company and the service they provide.A shout out should also go to the front office staff who were always friendly, courteous, and coordinated things well. Indeed, based on the experience we had with the installation, we are now having Tyler service our ductless air conditioner. In short, we can recommend Tyler without reservation.

Justin DeRosa

01:01 20 Apr 21

Tyler Heating and AC is a terrific place to work with, I had the pleasure of working with Don, Vincent and Fred. All 3 guys were extremely knowledgeable about their craft. Don helped me navigate a more complex landscape than I expected and I am very please with the system I installed. In 6 days, Vincent and Fred installed the system working with us the whole time. They stopped to explain what they were doing and walked us through any questions. The craftmanship of the duct wok is outstanding. They always left their work site very tidy. I can not thank them enough for their hard and speedy work! Go with Tyler AC and ask for Don, Vincent and Fred you will be very pleased!

Deborah Belonick

12:35 13 Apr 21

I always trust Chris as my technician to deliver superb service re: my furnace/boiler, hot water tank, split A/C system, and dehumidifier. It's a pleasure to greet him semi-annually, since he's courteous, pleasant, and professional, and since he answers all my questions re: my heating and cooling systems. I trust this talented tech being inside my home and tuning up all these systems. Kudos to Tyler Heating & A/C for hiring Chris as its employee.

Jlucci 4881

01:44 06 Apr 21

Great, professional company. Fit us in on short notice, the technician was on time, friendly and professional and provided excellent service and quality work. Will definitely use again!

Thomas McKinney

05:12 02 Apr 21

Fabulous customer service. They take pride in their service. They have immense knowledge and experience. Always Research a company before you hire them other wise you can end up out of a lot of money and a terrible job done. Tyler’s is proven and true. You can trust the workmanship here and if anything goes wrong they will be over in a heartbeat to fix it.

Peter Anderson

00:19 25 Mar 21

I hired Tyler for a substantial project converting a three family rental property from oil fueled steam heat to high efficiency/forced air natural gas heat, including ducting and new hot water heaters - and they absolutely crushed it! Extremely pleased with their work. Everyone on the team made my experience great - Donny, Cinda, Vinnie, Fred, Pat, Johnathan, Jen - thank you!! Well done

steve wasko

20:49 11 Mar 21

They also installed a new hot water heater. They were very professional and thorough. They were polite and cleaned up everything completely. We were very satisfied with the install.

Michelle Murray

16:53 02 Mar 21

Excellent workmanship - prompt, professional, courteous, clean. Love our new gas heating system! They used top quality parts and did a great installation! Couldn’t be more pleased!

2022 Miranda Swartz

18:07 04 Feb 21

Jonathan was professional fast and really tried to serve the customer correctly. He fixed the heating issue and gave me tips on avoiding the problem in the future. when you have no heat in the winter water in the basement and within 2 hours of my phone call it was resolved , I would say that is pretty good! I am not a novice at home ownership and I couldn't ask for a better response from Tyler and especially Jonathan whose quick diagnose, problem fix and professional treatment was excellent.

Vanessa Morales

05:58 13 Dec 20

Jeff truly went above and beyond for us! He was very responsive and was able to determine exactly what was wrong with our boiler right away. I highly recommend using Tyler Heating. We will definitely be calling to service our boiler soon!

Adam Forstrom

20:08 27 Nov 20

It's our first experience with them (our normal company was unavailable for weeks), so this is just the initial review. First, they were able to fit is in on short notice due to a cancellation the same day I called which is worth a star all by itself. Chris was polite and seemed thorough (comparing with the many previous service/cleaning appointments in the past). He was unable to recreate an ignition problem we occasionally had, but said that if the general service didn't resolve it (which it did) to just let them know and they would come back. I'm generally wary of heating/cooling companies so this was a pleasant start.

Deborah Belonick

13:45 20 Nov 20

Always timely, polite, and professional workmanship: technicians go the extra mile to assess and resolve issues. Technician Chris is our "go-to" guy! Also, Jonathan came out once for maintenance service and then immediately came out again to replace a cracked condensate pump. His technical knowledge and concern for my welfare and the integrity of my home's heating system was very apparent and much appreciated! Thank you!

Christopher Smith

00:08 20 Nov 20

Had a different company scheduled to come clean out our furnace, guy came and said we don't work on oil furnace. Called Tyler Heating and the lady got us an appointment the same day!!! Technican Chris was awesome! I would highly recommend the company. Only downfall was the price for a cleaning was a little steep but the fact that they came the same say when other places are booked out for months was amazing. So thankful.

James West

22:22 16 Nov 20

After calling multiple companies to get estimates for a replacement gas furnace boiler I selected Tyler Heating. The installers were on time and totally professional in their work methods. They also gave me detailed operation information on the system installed November 14 2020 . I would highly recommend this company for anyone who needs work on their heating systems. The office staff is the most responsive of any company I have used in the past and keeps you totally informed.

Tony Lupis

12:57 13 Nov 20

I called Tyler HVAC for a routine maintenance. Chris D. came over and was on time, super professional, and thorough! He answered my many questions patiently, and made me feel comfortable with the work that was required. Very trustworthy and honest! They are my new go to guys for any HVAC needs!To follow up to my review: Vinny, Frank, and Jeff came out yesterday to install a new boiler, and aside from being professional, their work was outstanding, clean, neat, and their attention to detail was impressive. I really appreciate their patience as they took me through the ins and outs of my new system.

Nancy Kuhl

21:48 09 Oct 20

We had an outstanding experience with the team at Tyler! Our project was a big and complex one--transfer from oil to natural gas, a new boiler, relocation of baseboard heating elements, ductless AC system throughout the house, and new smart thermostats. Tyler was fantastic from start to finish: Donny was super knowledgeable about all our options and helped us devise exactly the right plan--he answered all my questions (some more than once!) and was very responsive to my messages; Cinda seamlessly coordinated all the elements of the installation (including, in addition to Tyler's employees, various city inspections, electricians, oil tank removal, and more) and easily kept track of all the details; Vincent and Frederick were tremendously focused and hardworking throughout the week-long installation--they were also conscientious, easy going, friendly, and thoughtful. The Tyler team was professional, knowledgeable, and easy to work with--it is a pleasure to recommend them highly. Thanks, Donny, Cinda, Vincent, and Frederick!

S “Hybrid720” C

20:53 09 Sep 20

I've been using Tyler Heating since owning my home. They did the maintenance on my oil furnace, then when the time came they gave me great pricing options to get a new system to replace what was 13+ years old. Techs are great, install was great. Zero complaints for them, I would easily recommend them to anyone.

Brian DiPietro

01:08 01 Sep 20

Tyler’s service is always on point, thanks Pat for a job well done today installing our new hot water heater. Office staff always super great. My only complaint is there were rebates listed on the website which I did not qualify for? You should be clearer about what qualifies.

George Coury

19:12 31 Aug 20

They did a fine job replacing an old and failed hot water heater. Donny and Patrick came. They are polite, professional, and know what they are doing. I am a repeat customer from an excellent AC installation they did for me in May of 2018. Consistently good, I highly recommend!