Comfort You Can Count On
When you buy a boiler from U.S. Boiler Company, you are giving homeowners more than just heat. You are also providing them with the assurance of having one of the most reliable boilers you can buy, backed with U.S. Boiler Company’s Limited Manufacturer’s Product Warranty, which provides replacement parts (if needed) during the warranty period. In addition, you can offer homeowners optional Extended Warranty Plans on their new boiler that can cover not only parts, but also labor from the date of installation.
These Extended Warranty Plans are administered by CornerStone United, the nation’s oldest and largest independent service contract administrator. Your customers heating systems are a significant, critical asset of their homes. An Extended Warranty Plan will provide them with added “peace of mind.” We’re sure you’ll find it to be best value-added benefit you can offer in home heating today.
Extended Warranty Plan Benefits and Value:
- Blanket Protection: Covers the costs for qualified repairs. This plan includes coverage for all parts listed as standard equipment on a new boiler. There are even options within the plan to cover other system parts that are not supplied by U.S. Boiler Company.
- Comprehensive Standard Parts Coverage: Increases U.S. Boiler Company’s standard 1-year Manufacturer’s Warranty on residential cast iron boiler parts to 5 or 10 years, depending on the plan. This includes pumps, all controls, all electrical systems, oil burners, and gas valves not manufactured by U.S. Boiler Company. A boiler Extended Warranty Plan increases U.S. Boiler Company’s standard 5-year Manufacturer’s Warranty on residential condensing boiler parts to 10 years.
- Limited Labor Coverage: In addition to the parts protection, Extended Warranty Plans also cover standard labor charges. As a professional heating contractor, you file the claim directly with CornerStone United and they handle the rest. You are compensated for parts and labor covered per the agreement. The homeowner pays nothing for covered repairs!
- Added Home Value: In the event a homeowner decides to sell their home, they can transfer their boiler Extended Warranty Plan to any potential buyer (for a nominal fee), adding to the home’s value. Since the heating system is one of the key assets in a home, the extended warranty’s transferability can be a real benefit in selling a home. U.S. Boiler Company’s standard Manufacturer’s Warranty is not transferable.
What Products Qualify for Extended Warranty Plans?
Cast Iron Boilers:
All residential cast iron gas and cast iron oil boilers qualify for Extended Warranty Plans, provided they are installed in a single or two-family residence. You can purchase a 5-year or 10-year protection plan. All standard equipment and labor is covered. Additional coverage, for other system components that were not supplied by U.S. Boiler Company with the new boiler, can also be purchased from CornerStone United to cover virtually the entire heating system!
All residential condensing gas boilers are qualified for Extend Warranty Plans, provided they are installed in a single or two-family residence. Although U.S. Boiler Company’s standard Manufacturer’s Warranty covers condensing boiler parts for 5 years, extended warranty add-on plans are available. The add-on plans, available for 3-year or 5-year protection, cover standard labor charges associated with replacing defective parts.
A 10-year Extended Warranty Plan is also available condensing gas boilers. For the first 5 years, U.S. Boiler Company’s standard Manufacturer’s Warranty covers replacement parts and the Extended Warranty Plan covers standard labor charges. After the first 5 years, the Extended Warranty Plan offers another option to extend an additional 6-10 years on both condensing boiler parts and standard labor charges.
Note: Commercial cast iron and condensing boilers do not qualify for extend warranty plans. Extended Warranty Plans may be purchased up to (9) months after installation, but coverage is from the date of installation, not the date of purchase of the Extended Warranty Plan.
What’s Not Covered by the Extended Warranty Plans
Boiler extended warranty plans cover all boiler components described as standard equipment in the product literature for the length of the plan. However, the following areas are not covered:
- Components supplied by the contractor, which are part of the heating system and not part of the boiler. This includes, but is not limited to, water feeders, thermostats, relays, zone valves, expansion tanks, piping, valves, fittings, external wiring, additional circulators. Additional coverage can be added to an individual plan to cover all of these components.
- Labor related to these contractor-supplied items (unless additional coverage is included with the Extended Warranty Plan).
- Annual maintenance and cleaning.
The Important Role of Regular Maintenance
Boiler Extended Warranty Plans are an extension to the manufacturer’s warranty. These plans are not a service contract, and do not cover the costs for annual maintenance or boiler cleaning. As a professional heating contractor, you may provide additional “service contracts” to cover these very important service functions as a supplement to the Extended Warranty Plan. U.S. Boiler Company recommends to homeowners that they have their boiler inspected and serviced annually and as necessary to make certain the boiler runs smoothly, safely, and provides the comfort, efficiency and reliability they deserve.
How do I Sign Up to Sell Boiler Extended Warranty Plans?
In order to start selling Extended Warranty Plans, you must complete a “Dealer Agreement” (Contract) with CornerStone (agreement forms available from CornerStone). This agreement will provide all the details and obligations of both the dealer and the plan administrator, CornerStone. Once a Dealer has received a signed Dealer Agreement with CornerStone, they can then begin selling the Plans.
1020 Main Ave. NW
Hickory NC 28601
Homeowner Sell Sheet
Looking for marketing material to help you sell Extended Warranty Plans? Click here to download a Extended Warranty Plans homeowner sell sheet!
Frequently Asked Questions:
Q. How do I register my customers for an Extended Warranty Plan?
A. Fill out a Homeowner Extended Warranty Plan Application form and have the customer sign it. Mail the white copy to CornerStone along with a check for the specified amount for the plan. It is essential that you send the white copy of the application to CornerStone within ten (10) days following the sale of the plan to the customer to ensure timely validation of the plan and to prevent any lapse of coverage. The pink copy is for the customer and you retain the yellow copy. Tell your customer to keep their copy in a safe place along with their product owner information.
Extended Warranty Plan Applications for homeowners can be obtained from CornerStone. Each Plan Application will have an individual serial number to identify a specific homeowner plan. These multi-part forms are supplied by CornerStone to authorized Dealers at no charge.
Q. When is the best time to sell the Extended Warranty Plans?
A. An Extended Warranty Plan can be sold with new products, which are to be used in a residential environment. The best time to sell a plan is at the time of the sale of the product to the customer; however, it can be sold for up to a maximum of nine (9) months following the sale to the original purchaser.
IMPORTANT: The Extended Warranty Plan must be received by CornerStone no later than one (1) year following the date of product purchase by the customer or it will not be accepted.
Q. What price should I sell the Extended Warranty Plans for?
A. It is entirely up to you. CornerStone will provide you with a Contractor Price Sheet. The Contractor Price Sheet provides you with your cost of the Plan. Many professional heating contractors will include the cost of the Extended Warranty Plan with the product cost.
Q. What is covered?
A. Coverage applies to normal failure of the mechanical and/or electrical functions of the product, in accordance with the original manufacturer’s warranty terms and conditions. Coverage does not include normal wear and tear or consumables. See the Extended Warranty Plan Terms and Conditions for specific coverage and exclusions.
Q. What happens if a customer requires service on a covered product?
A. The customer calls you or your service center. If you determine that a service call is needed, you perform the service/repair. If you are uncertain whether the repair is covered, either before you go on the service call or while you are at the repair site, call CornerStone at 877-667-1762 to confirm coverage.
Q. When does coverage begin?
A. Plan coverage for labor begins thirty-one (31) days following equipment installation for properly registered Extended Warranty Plans. Plan coverage for parts begins upon the expiration of the original manufacturer’s parts warranty period. CornerStone’s coverage will be delayed if the Extended Warranty Plan Application and full remittance is not received within the proper submission time frame.
Q. How are labor costs reimbursed?
A. Your approved labor rate (per your Dealer Agreement) will be paid on covered repairs. Many repairs should be completed within the first sixty (60) minutes. Labor after the first hour will be paid at the approved hourly rate.
Q. How are parts costs reimbursed?
A. On covered repairs, the Extended Warranty Plan will reimburse the Dealer for the wholesale cost of the covered part plus a forty percent (40.0%) markup (wholesale part cost x 1.4). A copy of the purchase invoice on the part is required, if requested by CornerStone.
Q. What is the time frame for submitting claims?
A. Claims must be submitted within foryt-five (45) days of the service completion date or they will be returned unpaid.
Q. When will I receive payment of my claim?
A. Properly submitted claims for covered repairs are normally paid within thirty (30) days after receipt by CornerStone.
Q. Are the Extended Warranty Plans transferrable?
A. Yes, to transfer ownership of an Extended Warranty Plan, or in the event of product exchange, the customer sends CornerStone a written request with a $10.00 transfer fee. Request should include original purchaser’s name, address and phone number, Extended Warranty Plan Application contract number, product serial number, product purchase date and name, address and phone number of new owner. The original Plan period remains.